Customer Service Representative

3 days ago


George Town, Penang, Malaysia CHM Hotels Full time

CHM Hotels seeks a skilled Customer Service Representative to join our team.

About the Role
  • This is an excellent opportunity for those with experience in customer service and a passion for delivering exceptional guest experiences.

The successful candidate will be responsible for managing room reservations, providing information about hotel amenities, and ensuring that guests have a pleasant stay.

We are looking for someone who is friendly, approachable, and able to work well under pressure. If you have a knack for customer service and enjoy working in a fast-paced environment, we'd like to hear from you.

Responsibilities
  1. Room Reservation Management: Manage online and phone reservations, ensuring accurate and efficient processing of guest bookings.
  2. Guest Information Provision: Provide detailed information about hotel rooms, rates, and amenities to guests, responding to their inquiries in a timely and professional manner.
  3. Check-in and Check-out Tasks: Perform all check-in and check-out tasks, including verifying guest information and assigning rooms.
  4. Liaising with Housekeeping: Liaise with housekeeping staff to ensure that all rooms are clean, tidy, and fully-furnished to accommodate guests' needs.
  5. Responding to Client Complaints: Respond to client complaints in a timely and professional manner, ensuring that issues are resolved efficiently and effectively.


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