Wfm - Real Time Analyst - Japanese Speaker - Ota

Our Client is a dynamic organization committed to delivering exceptional customer experiences through efficient workforce management strategies. We value innovation, collaboration, and a customer-centric approach in all aspects of our business. As we continue to grow, we are seeking a talented Real-Time Analyst to join our Workforce Management...

**WFM - Real Time Analyst** **Key Responsibilities** - Ensuring adherence to schedules and raising alerts in a timely manner in case of deviations as per laid out guidelines. - Act as a first point of contact for any escalations, outages, system issues or any other production impacting situations. Follow appropriate procedures. - Co-ordinate and collaborate...

Overview: **Job Summary**: - Manage activities and initiatives related to the effective implementation and ongoing usage of the **Workforce System (IEX)**: - Work with key internal and external business partners to conduct root cause analysis on issues impacting Contact Center performance, and communicate findings and resolution to the leadership team and...

**Real Time Analyst** a. Language: English b. Specialization: at least 1 year Real Time Analyst experience c. Target Onboarding Date: ASAP d. Salary Range: 4,500 - 5,500 e. Location: Georgetown, Penang f. Type: Full-time g. Shift: 24/7 **Responsibilities**: - Ensuring adherence to schedules and raising alerts in a timely manner in case of deviations...

Qualifications: - A minimum of 7 years of experience in Workforce Management. - Less than 4 years of experience in team management. - Bachelor's degree in Business, Operations Management, or related field. - Proven experience in workforce management within a BPO environment. - Strong analytical and problem-solving skills. - Proficiency in workforce...

**Role**:Any Other **Timings**:Rotational Shifts (Permanent) **Industry**:Other **Work Mode**:Work from office **Functional Area**:Any Other Key Skills: Japanese language english Quality Analyst skills - **Job Title: Quality Analyst - Reservation Site (Native Japanese Only)** **Location**: LV, Georgetown Penang **Salary Range**: RM9,000 -...

Ensuring adherence to schedules and raising alerts in a timely manner in case of deviations as per laid out guidelines. - Act as a first point of contact for any escalations, outages, system issues or any other production impacting situations. Follow appropriate procedures. - Co-ordinate and collaborate with operations and other departments to ensure smooth...

Develop and maintain workforce schedules to ensure optimal coverage for operational needs while considering factors such as forecasted call volumes, service level targets, and agent availability. - Monitor real-time adherence to schedules and adjust staffing levels as needed to meet service level goals and optimize resource utilization. - Analyze historical...

**Responsibilities** - Ensuring adherence to schedules and raising alerts in a timely manner in case of deviations as per laid out guidelines. - Act as a first point of contact for any escalations, outages, system issues or any other production impacting situations. Follow appropriate procedures. - Co-ordinate and collaborate with operations and other...

Responsibilities: - Develop and implement Customer Service inbound and outbound contact strategies. - Maximize effectiveness of technology and manpower through direct involvement in forecasting and staffing (call volume, AHT, Adherence, Shrinkage, etc.) - Manage activities and initiatives related to the effective implementation and ongoing usage of the...

Overview: Qualifications: - **1-3 years of experience in the same capacity**: - ** Strong data analytics and creation of reports**: - ** Experience in automating task/reports that are manual to reduce cycle time and defects.**: - ** Proficient user of Excel and understanding call center statistics a must.**: - ** Knowledge in VBA, macros, linked data,...

_Open for Mandarin Speaker only_ As an analyst, you will be part of a team which **conducts extensive qualitative research** in the public domain to **identify risks pertaining to companies and individuals** and you may be required to **translate non-English documents into English**. You will **gather relevant information from internal and external...

Provide Investment Consultancy Assisting clients in selling and renting properties Assisting clients in sourcing for properties to buy and rent Tele-marketing Social media marketing Project marketing Team leaders with real estate experience are encouraged to apply Beginners - with or without experience - training will be provided **Job Details** **JOB INFO...

Qualifications **Education background**: - Bachelor’s Degree or at least Diploma or equivalent in any discipline. **Work experience**: - Minimum of 6 months work experience in customer support in any industry. - Fresh graduates are welcome with degrees in the following disciplines: English with Communication, English for Professionals, Mass...

Responsibilities (May perform other duties as requested that may not be specifically addressed in this document) **Overview of CSS Role**: - CSS represents the brand, the culture, and the values of the client - Your attitude and how you behave will determine how our client is perceived by its customers - It is imperative that the CSS maintains a positive,...

**Role**:DSA/Company Rep. **Timings**:Shifting Schedule (Permanent) **Industry**:BPO / ITES **Process**:Voice **Functional Area**:Agent **Work Mode**:Work from office Key Skills: Inbound BPO - OPEN FOR NON NATIVE JAPANESE & NATIVE JAPANESE Location: "Penang Malaysia" - "Living Stone Tower Georgetown" "Requirement: CS Experience IT knowledge N1 or...

**Role**:Quality Manager **Timings**:Rotational Shifts (Permanent) **Industry**:BPO **Work Mode**:Hybrid **Functional Area**:ITES / BPO / Customer Service **Process**:Voice Key Skills: Quality Analyst skillsRequirement: - Native Japanese - Specific Experience : Preferred QA experience and travel experience. - Education: Above Diploma + working...

**Role**:Quality Manager **Timings**:Rotational Shifts (Permanent) **Industry**:BPO **Work Mode**:Work from office **Functional Area**:ITES / BPO / Customer Service **Process**:Voice Key Skills: Quality Analyst skillsRequirement: - Native Japanese - Specific Experience : Preferred QA experience and travel experience. - Education: Above Diploma +...

Responsibilities: both within Asia and worldwide. To participate in all phases of the software development life cycle. To conduct software analysis, programming, testing, and debugging. To work closely with client and ensure timely delivery of assigned tasks. Essential Knowledge, Skills, Abilities, Experience: Applicant with experience in projects and...

Listen to recordings (videos/audios) and transcribe those recordings to text files - Ensure accuracy of the transcribed text - Understand details of client requirements regarding formatting and notation - Complete transcriptions in a timely manner, reviewing grammar, punctuation and spelling prior to submission - Remain familiar with the latest transcription...