Wfm - Real Time Analyst - Japanese Speaker - Ota
2 months ago
**Responsibilities**
- Monitor intra-day scheduling forecast compared to actual volumes and make adjustments throughout the day, as required.
- Receive, review, and make decision for same day, unplanned, off-phone requests.
- Pro-actively communicate and follow up with site operations to execute all planned and real-time activities.
- Communicate effectively with the business about its needs with personnel at all levels.
- Serve as a resource for answering questions about the daily operations of the call center.
- Monitor and track traffic and trunks across the organization on a real-time basis, including in-sourced and outsourced Contact Centers
- Monitor world events for crisis situations that may impact the business, gather information on these events, run impact reports, and create communications to inform the business of these events.
- Create, manage, and distribute normal daily and ad hoc reports to business.
-
Wfm - Real Time Analyst
3 weeks ago
George Town, Malaysia Go-Get Data Consultancy Full timeOur Client is a dynamic organization committed to delivering exceptional customer experiences through efficient workforce management strategies. We value innovation, collaboration, and a customer-centric approach in all aspects of our business. As we continue to grow, we are seeking a talented Real-Time Analyst to join our Workforce Management...
-
Wfm - Real Time Analyst
3 weeks ago
George Town, Malaysia growthfn Full time**WFM - Real Time Analyst** **Key Responsibilities** - Ensuring adherence to schedules and raising alerts in a timely manner in case of deviations as per laid out guidelines. - Act as a first point of contact for any escalations, outages, system issues or any other production impacting situations. Follow appropriate procedures. - Co-ordinate and collaborate...
-
Customer Success Specialist
4 days ago
George Town, Malaysia ManpowerGroup Full timeFresh graduates are welcomed, cs experience preferred **WFM - Real Time Analyst** 24x7 Rotational Shift WFM / Data Analyst experiece is preferred **Salary**: RM5,000.00 - RM6,000.00 per month **Benefits**: - Opportunities for promotion - Professional development Schedule: - Rotational shift Supplemental pay types: - Commission...
-
Wfm - Real Time Analyst
2 weeks ago
George Town, Penang, Malaysia Go-Get Data Consultancy Full timeOur Client is a dynamic organization committed to delivering exceptional customer experiences through efficient workforce management strategies. We value innovation, collaboration, and a customer-centric approach in all aspects of our business. As we continue to grow, we are seeking a talented Real-Time Analyst to join our Workforce Management team.Position...
-
Wfm - Real Time Analyst
2 weeks ago
George Town, Penang, Malaysia growthfn Full timeWFM - Real Time AnalystKey Responsibilities Ensuring adherence to schedules and raising alerts in a timely manner in case of deviations as per laid out guidelines. Act as a first point of contact for any escalations, outages, system issues or any other production impacting situations. Follow appropriate procedures. Coordinate and collaborate with operations...
-
Quality Analyst Native Japanese Speaker
3 weeks ago
George Town, Malaysia Gratitude Inc. Full time**Role**:QA Analyst **Timings**:Rotational Shifts (Permanent) **Industry**:Hotels / Restaurants / Airlines / Travel **Work Mode**:Work from office **Functional Area**:ITES / BPO / Customer Service **Process**:Chat Key Skills: Quality Assurance/QA Japanese language english Travel Accounts Travel Processes Operation Travel account Proficient in English...
-
Quality Analyst Native Japanese Speaker
2 weeks ago
George Town, Penang, Malaysia Gratitude Inc. Full timeRole:QA AnalystTimings:Rotational Shifts (Permanent)Industry:Hotels / Restaurants / Airlines / TravelWork Mode:Work from officeFunctional Area:ITES / BPO / Customer ServiceProcess:ChatKey Skills: Quality Assurance/QA Japanese language english Travel Accounts Travel Processes Operation Travel account Proficient in English Strong English Communication Skills...
-
Real Time Analyst
4 weeks ago
George Town, Malaysia Teleperformance Full timeOverview: **Job Summary**: - Manage activities and initiatives related to the effective implementation and ongoing usage of the **Workforce System (IEX)**: - Work with key internal and external business partners to conduct root cause analysis on issues impacting Contact Center performance, and communicate findings and resolution to the leadership team and...
-
Real Time Analyst
3 weeks ago
George Town, Malaysia MPS Full time**Real Time Analyst** a. Language: English b. Specialization: at least 1 year Real Time Analyst experience c. Target Onboarding Date: ASAP d. Salary Range: 4,500 - 5,500 e. Location: Georgetown, Penang f. Type: Full-time g. Shift: 24/7 **Responsibilities**: - Ensuring adherence to schedules and raising alerts in a timely manner in case of deviations...
-
Quality Analyst Native Japanese-
2 months ago
George Town, Malaysia Gratitude Inc. Full time**Role**:QA Analyst **Timings**:Rotational Shifts (Permanent) **Industry**:BPO **Work Mode**:Work from office **Functional Area**:ITES / BPO / Customer Service **Process**:Chat Key Skills: Quality Assurance/QA Japanese language Japenese Travel Accounts Travel Processes Operation Travel account BPO Travel Account Proficient in English French and English...
-
Quality Analyst Native Japanese-
2 days ago
George Town, Malaysia Gratitude Inc. Full time**Role**:QA Analyst **Timings**:Rotational Shifts (Permanent) **Industry**:BPO **Work Mode**:Work from office **Functional Area**:ITES / BPO / Customer Service **Process**:Chat Key Skills: Quality Assurance/QA Japanese language Japenese Travel Accounts Travel Processes Operation Travel account BPO Travel Account Proficient in English French and English...
-
Wfm Manager
4 days ago
George Town, Malaysia Teleperformance Full timeQualifications: - A minimum of 7 years of experience in Workforce Management. - Less than 4 years of experience in team management. - Bachelor's degree in Business, Operations Management, or related field. - Proven experience in workforce management within a BPO environment. - Strong analytical and problem-solving skills. - Proficiency in workforce...
-
Real Time Analyst
3 weeks ago
George Town, Malaysia Agensi Pekerjaan Find Talent Sdn Bhd Full timeEnsuring adherence to schedules and raising alerts in a timely manner in case of deviations as per laid out guidelines. - Act as a first point of contact for any escalations, outages, system issues or any other production impacting situations. Follow appropriate procedures. - Co-ordinate and collaborate with operations and other departments to ensure smooth...
-
Quality Analyst
2 months ago
George Town, Malaysia Gratitude Inc. Full time**Role**:Any Other **Timings**:Rotational Shifts (Permanent) **Industry**:Other **Work Mode**:Work from office **Functional Area**:Any Other Key Skills: Japanese language english Quality Analyst skills - **Job Title: Quality Analyst - Reservation Site (Native Japanese Only)** **Location**: LV, Georgetown Penang **Salary Range**: RM9,000 -...
-
Quality Analyst
4 days ago
George Town, Malaysia Gratitude Inc. Full time**Role**:Any Other **Timings**:Rotational Shifts (Permanent) **Industry**:Other **Work Mode**:Work from office **Functional Area**:Any Other Key Skills: Japanese language english Quality Analyst skills - **Job Title: Quality Analyst - Reservation Site (Native Japanese Only)** **Location**: LV, Georgetown Penang **Salary Range**: RM9,000 -...
-
Quality Analyst Native Japanese-
2 weeks ago
George Town, Penang, Malaysia Gratitude Inc. Full timeRole:QA AnalystTimings:Rotational Shifts (Permanent)Industry:BPOWork Mode:Work from officeFunctional Area:ITES / BPO / Customer ServiceProcess:ChatKey Skills: Quality Assurance/QA Japanese language Japenese Travel Accounts Travel Processes Operation Travel account BPO Travel Account Proficient in English French and English speaker- _Job Title: Quality...
-
Real Time Analyst
2 weeks ago
George Town, Penang, Malaysia Teleperformance Full timeOverview:Job Summary: Manage activities and initiatives related to the effective implementation and ongoing usage of the Workforce System (IEX):Work with key internal and external business partners to conduct root cause analysis on issues impacting Contact Center performance, and communicate findings and resolution to the leadership team and WFM. Required to...
-
Real Time Analyst
3 weeks ago
George Town, Malaysia Language Talent Solution Full timeDevelop and maintain workforce schedules to ensure optimal coverage for operational needs while considering factors such as forecasted call volumes, service level targets, and agent availability. - Monitor real-time adherence to schedules and adjust staffing levels as needed to meet service level goals and optimize resource utilization. - Analyze historical...
-
Quality Analyst- Native Japanese
2 days ago
George Town, Malaysia Gratitude Inc. Full time**Role**:Any Other **Timings**:Rotational Shifts (Permanent) **Industry**:Other **Work Mode**:Work from office **Functional Area**:Any Other Key Skills: english Japenese Quality Analyst Quality Analyst skills - Details: Basic salary: RM9,000 - RM14,000 Location: LV, Georgetown Penang Shift: 24/7 Rotational DOJ: March 2024 HC Required : 4HC...
-
Workforce Management Real Time Analyst
1 week ago
George Town, Malaysia Jom Kerja! Full time**Responsibilities** - Ensuring adherence to schedules and raising alerts in a timely manner in case of deviations as per laid out guidelines. - Act as a first point of contact for any escalations, outages, system issues or any other production impacting situations. Follow appropriate procedures. - Co-ordinate and collaborate with operations and other...