Wfm - Real Time Analyst

Our Client is a dynamic organization committed to delivering exceptional customer experiences through efficient workforce management strategies. We value innovation, collaboration, and a customer-centric approach in all aspects of our business. As we continue to grow, we are seeking a talented Real-Time Analyst to join our Workforce Management...

Overview: **Job Summary**: - Manage activities and initiatives related to the effective implementation and ongoing usage of the **Workforce System (IEX)**: - Work with key internal and external business partners to conduct root cause analysis on issues impacting Contact Center performance, and communicate findings and resolution to the leadership team and...

**Real Time Analyst** a. Language: English b. Specialization: at least 1 year Real Time Analyst experience c. Target Onboarding Date: ASAP d. Salary Range: 4,500 - 5,500 e. Location: Georgetown, Penang f. Type: Full-time g. Shift: 24/7 **Responsibilities**: - Ensuring adherence to schedules and raising alerts in a timely manner in case of deviations...

Qualifications: - A minimum of 7 years of experience in Workforce Management. - Less than 4 years of experience in team management. - Bachelor's degree in Business, Operations Management, or related field. - Proven experience in workforce management within a BPO environment. - Strong analytical and problem-solving skills. - Proficiency in workforce...

Ensuring adherence to schedules and raising alerts in a timely manner in case of deviations as per laid out guidelines. - Act as a first point of contact for any escalations, outages, system issues or any other production impacting situations. Follow appropriate procedures. - Co-ordinate and collaborate with operations and other departments to ensure smooth...

**Responsibilities** - Monitor intra-day scheduling forecast compared to actual volumes and make adjustments throughout the day, as required. - Receive, review, and make decision for same day, unplanned, off-phone requests. - Pro-actively communicate and follow up with site operations to execute all planned and real-time activities. - Communicate effectively...

**Responsibilities** - Ensuring adherence to schedules and raising alerts in a timely manner in case of deviations as per laid out guidelines. - Act as a first point of contact for any escalations, outages, system issues or any other production impacting situations. Follow appropriate procedures. - Co-ordinate and collaborate with operations and other...

Responsibilities: - Develop and implement Customer Service inbound and outbound contact strategies. - Maximize effectiveness of technology and manpower through direct involvement in forecasting and staffing (call volume, AHT, Adherence, Shrinkage, etc.) - Manage activities and initiatives related to the effective implementation and ongoing usage of the...

Overview: Qualifications: - **1-3 years of experience in the same capacity**: - ** Strong data analytics and creation of reports**: - ** Experience in automating task/reports that are manual to reduce cycle time and defects.**: - ** Proficient user of Excel and understanding call center statistics a must.**: - ** Knowledge in VBA, macros, linked data,...

Provide Investment Consultancy Assisting clients in selling and renting properties Assisting clients in sourcing for properties to buy and rent Tele-marketing Social media marketing Project marketing Team leaders with real estate experience are encouraged to apply Beginners - with or without experience - training will be provided **Job Details** **JOB INFO...

Develop and maintain workforce schedules to ensure optimal coverage for operational needs while considering factors such as forecasted call volumes, service level targets, and agent availability. - Monitor real-time adherence to schedules and adjust staffing levels as needed to meet service level goals and optimize resource utilization. - Analyze historical...

Overview: Job Summary **If you are a person with attention to details and has the ability to deep dive into collected data from Quality monitoring and reporting feedback, We have something for you!** Qualifications: **Main Requirements**: - ** Bachelor’s degree** or **equivalent diploma** in any discipline - ** Minimum 1 years’ experience **as TL in...

Wir glauben an das Unmögliche! default **Deine Aufgaben**: This position is available for both full-time and part-time employment. - Manage and take responsibility for regional location concepts as basis for RE driven decisions, as well as site analysis and site searches - Lease administration incl. negotiation of major new leases, lease renewals and lease...

**Job Title: Marketing Analyst** **Qualification**:Bachelor's degree in Marketing Analytics, Marketing, Advertising, or a related field. **Years of Experience**:2**-**3 years **Job Specialization**:Marketing Analytics **Salary Range**: RM4,000 - RM7,000 **If you have an analytical eye and you have a passion for analyzing consumer behavior. Our client is...

**Company Description** Do you want to make an impact?** Informa Tech sits at the heart of a thriving business technology community. And by providing market insight and market access across multiple specialist technology markets, we connect, inform and inspire the technology industry to build a better, more sustainable world and start conversations that...

**Role**:QA Analyst **Timings**:Rotational Shifts (Permanent) **Industry**:BPO **Work Mode**:Work from office **Functional Area**:ITES / BPO / Customer Service **Process**:Voice Key Skills: Quality Mandarin QA Test QA Manager QA Tester Senior QA Analyst - Quality Assurance Supervisor a. Language: Mandarin and English b. Specialization: Customer...

**Company Description** Do you want to make an impact?** Informa Tech sits at the heart of a thriving business technology community. And by providing market insight and market access across multiple specialist technology markets, we connect, inform and inspire the technology industry to build a better, more sustainable world and start conversations that...

Overview: Operational Security is responsible for overall compliance (either by direct management or support) to GISP Controls, Client Contractual Requirements, Physical Security, as well as Health & Safety, Fraud Investigations, Operational Support, and ownership of the Teleperformance risk assessment program...

**Role**:Customer Service Analyst **Timings**:Rotational Shifts (Permanent) **Industry**:BPO **Work Mode**:Work from office **Functional Area**:ITES / BPO / Customer Service **Process**:Voice Key Skills: Quality assurance Mandarin english Must be fluent in speaking both Mandarin and English mandarin + english speaker - Quality Assurance Supervisor a....

As a Data Analyst, you will be responsible for collecting and analyzing data to drive business insights and support strategic decision-making. You will work closely with cross-functional teams to identify trends, develop data-driven strategies, and create visualizations that communicate complex data in a clear and understandable manner. **You will play an...