Japanese Speaker

2 weeks ago

George Town, Malaysia amIT Global Solutions (Pte.) Ltd Full time

Responsibilities

(May perform other duties as requested that may not be specifically addressed in this document)

**Overview of CSS Role**:

- CSS represents the brand, the culture, and the values of the client
- Your attitude and how you behave will determine how our client is perceived by its customers
- It is imperative that the CSS maintains a positive, empathetic, and professional attitude towards customers at all times
- Customer concerns must be handled positively and professionally
- Must interact, support, be open to receiving feedback and reporting issues on behalf of our customers

**Responsibilities and Accountabilities**
- Support customers to place online orders with the client
- Process payments and confidential client information in a manner that is precise and safeguards the customer’s personal and financial payment data at all times
- Proactively support customers to mitigate the risk of damage to the client’s brand and customer loyalty
- Identify and escalate priority issues through appropriate channels as and when necessary
- Work harmoniously with other team members to identify better ways of working and promotes a culture of continuously improving the customer support experience
- Maintain and improves quality of service by sharing suggestions and recommendations
- Keep job knowledge and skills up to date by attending training and continuously learning
- Meet all key performance indicators set by the company and client
- Adhere to the policies and procedures set by the company and client

Pay: RM7,000.00 - RM8,400.00 per month

**Benefits**:

- Dental insurance
- Health insurance
- Opportunities for promotion
- Professional development
- Vision insurance
- Work from home

Supplemental pay types:

- Commission pay

**Language**:

- Japanese (required)

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