Mandarin Customer Service Representative
5 months ago
**Role**:Mandarin Language Expert
**Timings**:Rotational Shifts (Permanent)
**Industry**:BPO
**Work Mode**:Work from office
**Functional Area**:ITES / BPO / Customer Service
**Process**:Voice
Key Skills: Mandarin
- George Town ,Penang
RM 2,800 - RM3,300
Rotational Shift
- Qualifications
- Education background:
- Bachelor’s Degree or at least Diploma or equivalent in any discipline.
- Work experience:
- Minimum of 6 months work experience in customer support in any industry.
- Fresh graduates are welcome with degrees in the following disciplines: English with Communication, English for Professionals, Mass Communication, or any related field
- Call centre experience is not a ‘must’ but would be a distinct advantage.
- Required Interpersonal Skills:
- Customer Service orientation.
- Customer Results/Solutions focussed.
- Customer Expectations Management.
- Active Listening Skills.
- Ability to handle queries and objections in a professional manner.
- Passionate about communication and interacting with people is key to success in this role.
- Able to receive continuous feedback and work in a fast-paced working environment.
- Positive attitude and willingness to learn and go the ‘extra mile’ for self-improvement.
- Emotional intelligence and ability to stay calm when customers are stressed or annoyed.
- Good reasoning and analytical skills.
- Able to demonstrate critical thinking, a proactive attitude, and composed communication in challenging situations.
- Must be able to speak, read and write in Mandarin
- Technical Skills:
- Minimum typing speed of 40wpm with a 90% accuracy score.
- Computer literate and fully conversant in Microsoft Windows and Microsoft Office
-
Customer Service Representative
5 months ago
George Town, Malaysia Gratitude Inc. Full time**Role**:Customer Service Executive **Timings**:Rotational Shifts (Permanent) **Industry**:BPO **Work Mode**:Work from office **Functional Area**:ITES / BPO / Customer Service **Process**:Voice Key Skills: Customer Service BPO Call center International BPO BPO/ITES Customer Service Agent Mandarin or Cantonese Voice Support - Job Title: Customer Service...
-
Customer Service Representative
5 months ago
George Town, Malaysia Gratitude India Full timeJob Title: Customer Service Representative (Mandarin Speaker) Location: George Town, Penang **Salary**: RM 2,800 - RM 3,300 Shift: Rotational **Job Description**: We are seeking a motivated and customer-oriented individual to join our team as a Customer Service Representative. As a Mandarin speaker, you will play a key role in assisting our...
-
Customer Service Representative
5 months ago
George Town, Malaysia Gratitude Philippines Full timeA leading BPO is hiring for **Mandarin Speakers - Customer Service Representatives** to join their team in George town, Penang. **Budget - RM 2,800 - RM3,300** Shifts - Rotational **Qualifications** **Education background**: - Bachelor’s Degree or at least Diploma or equivalent in any discipline. - Must have B2 level English Language proficiency...
-
Customer Service Representative
5 months ago
George Town, Malaysia Gratitude Philippines Full timeA leading BPO is hiring for **Mandarin Speakers - Customer Service Representatives** to join their team in George town, Penang. **Budget - RM 2,800 - RM3,300** Shifts - Rotational **Qualifications** **Education background**: - Bachelor’s Degree or at least Diploma or equivalent in any discipline. - Must have B2 level English Language proficiency...
-
Customer Service Representative
5 months ago
George Town, Malaysia Gratitude Philippines Full timeA leading BPO is hiring for **Mandarin Speakers - Customer Service Representatives** to join their team in George town, Penang. **Budget - RM 2,800 - RM3,300** Shifts - Rotational **Qualifications** **Education background**: - Bachelor’s Degree or at least Diploma or equivalent in any discipline. - Must have B2 level English Language proficiency...
-
Customer Service Representative
5 months ago
George Town, Malaysia Gratitude Inc. Full time**Role**:Customer Service Executive -Technical **Timings**:Rotational Shifts (Permanent) **Industry**:BPO **Work Mode**:Work from office **Functional Area**:ITES / BPO / Customer Service **Process**:Chat Key Skills: Customer Service React, Redux, NextJs, NodeJs, Material-UI, JavaScript and TypeScript customer support COMPUTER SKILL Proficient in the...
-
Customer Service Representative
5 months ago
George Town, Malaysia GrowthFn Full timeJob Description: We are seeking a motivated and enthusiastic Customer Service Representative to join client's Guest Hosting team. In this role, you will be responsible for providing exceptional customer support on behalf of our esteemed client. As a key representative, you will be the first point of contact for guests and customers, ensuring their queries...
-
Customer Service Representative- Mandarin Speaking
5 months ago
George Town, Malaysia Teleperformance Malaysia Full time**Job Details** - Company: Teleperformance Malaysia - Job title : Customer Success Specialist - Mandarin Speaking - TP Code: ID-CSS-WON-Penang-001 - Location: George Town, Penang, Malaysia - Shift: 5 working days (Night Shift) **Job Highlights** - Work Life Balance Environment - Ongoing training and development opportunities. - Fun and collaborative work...
-
Customer Services Specialist
5 months ago
George Town, Malaysia Elabram Systems Sdn Bhd Full timeOverview The CSS will be the primary contact for customers using the client’s website shopping channel. The CSS lives the values of our client which are: - 1. **Responsibility**: The CSS represents the client and is the face of the brand to the outside world. 2. **Quality and a Passion for Excellence**: We always want to shoot for the best possible...
-
Customer Service
5 months ago
George Town, Malaysia Agensi Pekerjaan Asia Recruit Sdn Bhd Full time**Company background** We are representing our client, a global digital business service company that provides a multilingual hub that supports services in more than 20 languages and dialects in Asia. They are looking for passionate and responsible **Customer Service Specialists to be based at Georgetown, Penang.** - 5 working days/week, 2 off days - Various...
-
Customer Service Representative
5 months ago
George Town, Malaysia IDEALWORKS PRO SDN BHD Full timeRole Description: 1. Able to performs great customer service and gain more revenue for clients 2. Communicate effectively to customers queries through face to face 3. Meet and interact with customers to maintain long term sustainable relationship 4. Plan sales and marketing strategies to enhance publicity 5. Represent on behalf of company’s clients at...
-
Customer Support Representative
5 months ago
George Town, Malaysia Gratitude Inc. Full time**Role**:Customer Service Executive **Timings**:Rotational Shifts (Permanent) **Industry**:BPO **Work Mode**:Work from office **Functional Area**:ITES / BPO / Customer Service **Process**:Voice Key Skills: Customer Service Mandarin Proficient in the Mandarin language - **Location**: George Town, Penang **Salary**: RM 2,800 - RM 3,300 **Shift**:...
-
Customer Service Specialist
5 months ago
George Town, Malaysia Agensi Pekerjaan Great Pyramid Sdn Bhd Full timeOverview The CSS will be the primary contact for customers using the client’s website shopping channel. The CSS lives the values of our client which are: - 1. **Responsibility**: The CSS represents the client and is the face of the brand to the outside world. 2. **Quality and a Passion for Excellence**: We always want to shoot for the best possible...
-
Banking Customer Service Representative
5 months ago
George Town, Malaysia Agensi Pekerjaan JobScoper Sdn Bhd Full time**Requirements**: - Minimum 1 years’ **experience in a BANKING customer service** environment - Strong banking knowledge is an added advantage - **MUST BE **Fluency in English and Mandarin languages (Spoke & Written)(mandatory) - Exceptional customer service, active listening, strong verbal and written communication skills along, professional phone...
-
Cantonese Customer Service Representative
5 months ago
George Town, Malaysia Agensi Pekerjaan Find Talent Sdn Bhd Full timeOur client are the worldwide leader in outsourced omnichannel customer experience management. They connect the biggest and most respected brands on the planet with their customers by providing customer care, technical support, customer acquisition, digital solutions, analytics, back-office and other specialized services to ensure consistently positive...
-
Customer Service Executive
5 months ago
George Town, Malaysia Gratitude Inc. Full time**Role**:Customer Service Executive **Timings**:Rotational Shifts (Permanent) **Industry**:BPO **Work Mode**:Work from office **Functional Area**:ITES / BPO / Customer Service **Process**:Voice Key Skills: Mandarin Cantonese The CSS will be the primary contact for customers using the client’s website shopping channel. The CSS lives the values of...
-
Customer Success Specialist
7 months ago
George Town, Malaysia Gratitude Inc. Full time**Role**:Customer Success Specialist **Timings**:Rotational Shifts (Permanent) **Industry**:BPO **Work Mode**:Work from office **Functional Area**:ITES / BPO / Customer Service **Process**:Semi-Voice Key Skills: Customer Service Customer Management customer service analyst Customer oriented Customer service advisor Customer Acquisition Customer...
-
Guest Service Representative
5 months ago
George Town, Malaysia Trendy Expression Sdn Bhd Full timeGuest Service Representative Responsibilities: - Greeting guests upon arrival and making them feel welcomed. - Administering check-ins and check-outs. - Providing front desk services to guests. - Assigning rooms and taking care of administrative duties. - Processing guest payments. - Coordinating with bell service and staff management. - Being a source of...
-
Customer Success Specialist
5 months ago
George Town, Malaysia Aisling Consulting Full time**Overview** The CSS will be the primary contact for customers using the client’s website shopping channel. The CSS lives the values of our client which are: - 1. **Responsibility**: The CSS represents the client and is the face of the brand to the outside world. 2. **Quality and a Passion for Excellence**: We always want to shoot for the best possible...
-
Customer Service
5 months ago
George Town, Malaysia Growthfn Sdn Bhd Full timeTake call and provide accurate answer to customer queries. - Delivery excellent customer support & services and offering patient assistance at all times. - Deliver customers support & services effectively through active communications. - Meet and exceed all key performance indicators set by the company and the client. - Maintain positive, empathetic, and...