Customer Banking Service Support

3 weeks ago


George Town, Malaysia Teleperformance Malaysia Full time

**Job Details**
- Location: Penang Island
- Shift : 5 working days

**Responsibilities**
- Acquire product knowledge and service skill through staff briefing and coaching from Team Manager
- Probe & identify financial needs on service calls and pitch relevant solutions in line with client charter.
- Adhere to the policies set by the company

**Qualifications**:

- Have a minimum of 6 months of Customer Service Experience in banking.
- Demonstrate excellent communication skills, encompassing fluent verbal and written proficiency in both English and Mandarin language.
- Flexible to changes and has a sense of urgency. This includes willingness to be upskilled to other functions.
- Willing to relocate to Penang
- Willing to work Night shift

Pay: RM2,800.00 - RM3,300.00 per month

**Benefits**:

- Health insurance
- Opportunities for promotion
- Professional development

Schedule:

- Night shift

Supplemental pay types:

- Overtime pay
- Performance bonus

Ability to commute/relocate:

- George Town: Reliably commute or planning to relocate before starting work (required)

**Education**:

- STM/STPM (required)

**Experience**:

- Customer service: 1 year (required)

**Language**:

- Mandarin (required)
- English (required)



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