Customer Service Executive

5 months ago


George Town, Malaysia Gratitude Inc. Full time

**Role**:Customer Service Executive

**Timings**:Rotational Shifts (Permanent)

**Industry**:BPO

**Work Mode**:Work from office

**Functional Area**:ITES / BPO / Customer Service

**Process**:Voice

Key Skills: Customer Service Bahasa BPO Voice Process Customer service advisor BPO Skills BPO Operations Customer Care BPO Call center inbound and outbound process International BPO BPO/ITES customer support Indonesian
- **Job Title: Customer Service Execuitive (Bahasa Indonesian Speaking)**

**Location: Georgetown, Penang**

**Shifts: Rotational Shifts**

**Work Type: Work From Office**

**About Company**:
The company is one of the largest BPO service provider companies in Malaysia and is a multilingual hub that supports services in more than 20 languages and dialects in Asia. It has with 4 sites in Penang and Kuala Lumpur with more than 3,400 full-time employees today & is also a Great Place to Work (GPTW) certified company.

**Your Responsibilities**
- Proven experience in customer-facing roles (phone, chat, in person).
- Passionate about delivering exceptional customer experiences.
- Excellent communication skills, adaptable to different audiences.
- Flexible problem-solving approach, committed to exceeding expectations.
- Thrives in a team environment, eager to learn and grow.
- Curious and inquisitive, always seeking professional excellence.
- Effective time management and multitasking abilities.

**Requirements**:

- Familiarity with IOS and/or MacOS, or comparable technology is preferred.
- Fluent in the required language Bahasa Indonesia and English (speaking, reading, and writing)
- Experienced in technical troubleshooting.
- Familiarity with various devices (smartphones, tablets, PCs).
- Analytical skills for resolving complex issues.
- Proficient in navigating multiple systems and tools.
- Self-managing in fast-paced environments.
- Embraces challenges and takes on additional responsibilities.
- Maintains professionalism and composure under pressure.
- Accepts feedback, welcomes coaching, and demonstrates growth.
- Willing to Relocate to Penang
- Willing to work rotational shift

**#FullTime, #CustomerService, #Sales, #BPO, #Workhardplayhard #Diversity #Careergrowth #Funenvironment # WorkAndLifeBalance


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