Customer Service Executive
6 months ago
**Responsibilities**
- Support customers to place online orders with the client.
- Processing payments and confidential client information in a manner that is precise and safeguards the customer’s personal and financial payment data at all times.
- Pro-actively support customers to mitigate the risk of damage to the client’s brand and customer loyalty.
- Identify and escalate priority issues through appropriate channels as and when necessary.
- Works harmoniously with other team members to identify better ways of working and promotes a culture of continuously improving the customer support experience.
- Maintains and improves quality of service by sharing suggestions and recommendations.
- Keeps job knowledge and skills up to date by attending training and continuously learning.
- Meets all key performance indicators set by the company and client.
- Adheres to the policies and procedures set by the company and client.
**Renumeration Package**
- RM 2,800 - RM 3,300/month
- Additional Allowances
**Requirement**
- Fluent English
- **Must be able to speak, read and write in (Simplified) Chinese or Cantonese (Traditional Chinese)**:
- Minimum of 6 months work experience in customer support in any industry.
- Fresh graduates are welcome with degrees in the following disciplines: English with Communication, English for Professionals, Mass Communication, or any related field.
**Job Types**: Full-time, Permanent
**Salary**: RM2,800.00 - RM3,300.00 per month
**Benefits**:
- Professional development
Schedule:
- Rotational shift
Application Question(s):
- Can you read & write in Chinese?
- Can you commit to working on rotational shifts?
**Education**:
- Diploma/Advanced Diploma (required)
**Experience**:
- Customer service: 1 year (required)
**Language**:
- Fluent Chinese (required)
- Fluent English (required)
Ability to Commute:
- Georgetown (required)
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