Customer Service Executive

3 months ago


George Town, Malaysia Gratitude Inc. Full time

**Role**:Customer Service Executive -Chat

**Timings**:Rotational Shifts (Permanent)

**Industry**:BPO

**Work Mode**:Work from office

**Functional Area**:ITES / BPO / Customer Service

**Process**:Chat

Key Skills: Customer Service
- **Job Details**
- Company: Top BPO in Malaysia
- Title : Customer Support Specialist (MOS) -Bahasa Indonesian + English Speaking
- Location: Livingston, George Town, Penang
- Shift: 5 working days (rotational shift)

**Job Highlights**
- Visa Expedition + one way flight ticket + 1 week accommodation
- Premium Workspaces
- Inclusive and diverse work environment
- Young, energetic, and supportive team
- On site Trainings & Career Development

**Overview**

So, what will you be doing as a Customer Support Specialist?

In this exciting and strategic customer-facing role, you'll play a crucial part in driving platform adoption success and building strong relationships with our valued customers.

As a Specialist, you excel at understanding customer needs and providing enlightening solutions. You welcome customers, offer guidance, and assist with product setup. Your role includes visual merchandising and supporting team members. Keeping yourself updated on products and initiatives, you ensure exceptional customer interactions. Your success is gauged by team and individual productivity and overall store performance. You take pride in fostering lasting customer relationships. Working with us brings many benefits. Our people are our most asset.

Get ready to make a real impact and contribute to the success of our customers and our platform

**Your Responsibilities**
- Proven experience in customer-facing roles (phone, chat, in person).
- Passionate about delivering exceptional customer experiences.
- Excellent communication skills, adaptable to different audiences.
- Flexible problem-solving approach, committed to exceeding expectations.
- Thrives in a team environment, eager to learn and grow.
- Curious and inquisitive, always seeking professional excellence.
- Effective time management and multitasking abilities.

**Requirements**:

- Familiarity with IOS and/or MacOS, or comparable technology is preferred.
- Fluent in the required language Bahasa Indonesian & English (speaking, reading, and writing)
- Experienced in technical troubleshooting.
- Familiarity with various devices (smartphones, tablets, PCs).
- Analytical skills for resolving complex issues.
- Proficient in navigating multiple systems and tools.
- Self-managing in fast-paced environments.
- Embraces challenges and takes on additional responsibilities.
- Maintains professionalism and composure under pressure.
- Accepts feedback, welcomes coaching, and demonstrates growth.
- Willing to Relocate to Penang
- Willing to work rotational shift



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