Client Service/customer Care Technical Support

2 days ago


George Town, Malaysia Ihs Global (malaysia) Sdn Bhd Full time

**Responsibilities**:
**Job Description**:

- Your Team- You will be a part of a global client support team based in Hong Kong that provides customer support for all IHS ETF & Benchmarking Solutions (EBS) products based on GUI, API and SQL.
- This is a great opportunity to gain opportunity and exposure in a global support function and be the first line of support for Sell-Side customers. The role will work closely with Operations, Product and Development teams to ensure a speedy and accurate resolution of issues. The role will also include providing technical support to both existing and new, prospective customers, in liaison with the sales team.
- Your Role
- Managing and monitoring the CRM ticketing system for clients’ queries and requests related to data quality, delivery, coverage check and technical questions.
- Communicate with internal and external teams to ensure the proper follow up of issues and provide solutions and support to clients effectively and in a timely manner- Identify, log and report systemic patterns within the product suite that can be translated into system development opportunities, improvements or changes
- Supports Sales in both identifying and retaining customer relationships.
- Your expertise
- Finance, Economics or Computer Sciences Degree holders are preferred
- 3-8years of experience in a Customer Services role to manage customer inquiries and requests. Experience in IT Service Desk, Desktop Support team or IT/Database Service Management role is a plus.
- Strong communication skills with the ability to document and discuss potentially complex technical concepts to a diverse audience
- Experience in programming language (SQL, JAVA or Python) for Scripting, Stored Procedures, Data Interrogation/Analysis.
- Experience in debugging existing code and developing system workflows to improve performance and data management
- Confident analytical skills and detailed mind
- Experience in communicating and coordinating with internal/external groups to achieve problem resolution under tight SLAs
- It’s a bonus if you also have (Optional)
- Experience in Ticketing system (CRM)
- Financial knowledge of corporate actions, indices or ETPs**Benefits**:

- EPF
- SOCSO
- Annual Leave



  • George Town, Malaysia Centricore Technology Full time

    * Basic computer hardware troubleshooting skills. - Min. 1 year working experience in related field. - Detect and troubleshoot network issue. - Fluent in Mandarin & English is a MUST. - Basic salary + Allowance + OT. - EPF + SOCSO + EIS. - Own transportation, prefer motorcycle - Able to work independent and able to outstation. Job Scope: - Installing and...

  • Customer Care Officer

    2 weeks ago


    George Town, Malaysia Gratitude Inc. Full time

    **Role**:Customer Care Officer **Timings**:Rotational Shifts (Permanent) **Industry**:Other **Work Mode**:Work from office **Functional Area**:ITES / BPO / Customer Service **Process**:Semi-Voice Key Skills: Korean Language - Customer Service Representative (Korean Speaking) Location: Bayan Lepas Malaysia **Salary**: MYR 6,500 - MYR 8,100 per...


  • George Town, Malaysia Gratitude Inc. Full time

    **Role**:Customer Service Executive -Technical **Timings**:Rotational Shifts (Permanent) **Industry**:BPO **Work Mode**:Work from office **Functional Area**:ITES / BPO / Customer Service **Process**:Chat Key Skills: Customer Service React, Redux, NextJs, NodeJs, Material-UI, JavaScript and TypeScript customer support COMPUTER SKILL Proficient in the...

  • Care Advisor

    4 days ago


    George Town, Malaysia Homage Sdn. Bhd. Full time

    About Homage Homage is a care platform that combines qualified and trained caregivers, nurses, doctors and health care organisations and funders with technology, enabling care, wellness and recovery wherever you are. The work that we do and technology we build transforms lives every hour, every day. We’re looking for people who are talented, driven and...


  • George Town, Malaysia One Mobile Care SDN.BHD Full time

    **Customer Service Representative** **Samsung Authorized Service Center, Gurney Plaza, Georgetown.** **(One Mobile Care SDN BHD)** **Responsibilities**. - Handle customer service - Do admin and any related task - Other ad-hoc admin duties. **Requirement** - Minimum SPM - Speak Malay & English - Availability to work shift hours, including weekends and...


  • George Town, Malaysia One Mobile Care SDN.BHD Full time

    **Customer Service Representative** **Samsung Authorized Service Center, Gurney Plaza, Georgetown.** **(One Mobile Care SDN BHD)** **Responsibilities**. - Handle customer service - Do admin and any related task - Other ad-hoc admin duties. **Requirement** - Minimum SPM - Speak Malay & English - Availability to work shift hours, including weekends and...


  • George Town, Malaysia Agensi Pekerjaan Great Pyramid Sdn Bhd Full time

    Overview The CSS will be the primary contact for customers using the client’s website shopping channel. The CSS lives the values of our client which are: - 1. **Responsibility**: The CSS represents the client and is the face of the brand to the outside world. 2. **Quality and a Passion for Excellence**: We always want to shoot for the best possible...


  • George Town, Malaysia Gratitude Inc. Full time

    **Role**:Customer Service Executive **Timings**:Rotational Shifts (Permanent) **Industry**:BPO **Work Mode**:Work from office **Functional Area**:ITES / BPO / Customer Service **Process**:Voice Key Skills: Customer Service Bahasa BPO Voice Process Customer service advisor BPO Skills BPO Operations Customer Care BPO Call center inbound and outbound...


  • George Town, Malaysia GrowthFn Full time

    Job Description: We are seeking a motivated and enthusiastic Customer Service Representative to join client's Guest Hosting team. In this role, you will be responsible for providing exceptional customer support on behalf of our esteemed client. As a key representative, you will be the first point of contact for guests and customers, ensuring their queries...

  • Customer Service

    3 weeks ago


    George Town, Malaysia AGENSI PEKERJAAN LHC SDN. BHD. Full time

    **Job description** - Ensure the preparation of quotation time basis with sufficient details and follow up - Segregation off work to meet shipment arrangements. - Attend & assist indoor meetings with customer on related matters - Build and maintain excellent relationships with clients. - Handling and understand customer's inquiry and respond accordingly -...

  • Customer Service

    22 hours ago


    George Town, Malaysia Agensi Pekerjaan Times Management Consultancy Sdn Bhd Full time

    Responsibilities **Overview of CSS Role**: - CSS represents the brand, the culture, and the values of the client - Your attitude and how you behave will determine how our client is perceived by its customers - It is imperative that the CSS maintains a positive, empathetic, and professional attitude towards customers at all times - Customer concerns must be...

  • Customer Service

    1 week ago


    George Town, Malaysia AGENSI PEKERJAAN LHC SDN. BHD. Full time

    **Job description** - Ensure the preparation of quotation time basis with sufficient details and follow up - Segregation off work to meet shipment arrangements. - Attend & assist indoor meetings with customer on related matters - Build and maintain excellent relationships with clients. - Handling and understand customer's inquiry and respond accordingly -...


  • George Town, Malaysia Gratitude Inc. Full time

    **Role**:Customer Success Specialist **Timings**:Rotational Shifts (Permanent) **Industry**:BPO **Work Mode**:Work from office **Functional Area**:ITES / BPO / Customer Service **Process**:Voice Key Skills: Customer Relations Customer Service Customer Management Customer oriented Customer Care customer success customer support- Support customers to...


  • George Town, Malaysia Agensi Pekerjaan Smarttrend Sdn Bhd Full time

    **Essential Duties and Responsibilities**: - Communicate with customers, building positive relationships to, and progressing issues and queries to a successful conclusion at the earliest time - Always maintaining a positive, empathetic and professional attitude towards customers - Responding promptly to customer inquiries - Follow up the cases, keep the...


  • George Town, Malaysia Dancom Group Full time

    **Responsibilities**: - Perform Service and Repair of Dyson's products. - To communicate with customers as part of service requirement - Control and usage of PRONTO (ERP & CRM software) and produce timely and detailed reports. - To perform other assigned tasks. - To deliver the desired customer service experience. The goal is to drive service success that...


  • George Town, Malaysia Gratitude Inc. Full time

    **Role**:Customer Success Specialist **Timings**:Rotational Shifts (Permanent) **Industry**:BPO **Work Mode**:Work from office **Functional Area**:ITES / BPO / Customer Service **Process**:Semi-Voice Key Skills: Customer Service Customer Management customer service analyst Customer oriented Customer service advisor Customer Acquisition Customer...


  • George Town, Malaysia FindGlobal Full time

    Quality and a Passion for Excellence: We always want to shoot for the best possible result. The CS is expected to project a professional company image through various communication channels. Overview of CS Role: - CS represents the brand, the culture, and the values of the client - Your attitude and how you behave will determine how our client is perceived...


  • George Town, Malaysia Agensi Pekerjaan Job Expert Sdn Bhd Full time

    **Responsibilities and Accountabilities** Support customers to place online orders with the client. Processing payments and confidential client information in a manner that is precise and safeguards the customers personal and financial payment data at all times. Pro-actively support customers to mitigate the risk of damage to the client's brand and customer...


  • George Town, Malaysia Gratitude Inc. Full time

    **Role**:Customer Success Specialist **Timings**:Rotational Shifts (Contract To Hire) **Industry**:IT-Hardware & Networking **Work Mode**:Hybrid **Functional Area**:ITES / BPO / Customer Service **Process**:Voice Key Skills: Customer Relations Customer Service Microsoft Office Microsoft Office Korean Korean Language Customer Care typing skills COMPUTER...

  • Customer Service

    3 days ago


    George Town, Malaysia Agensi Pekerjaan Asia Recruit Sdn Bhd Full time

    **Overview** **Hiring: Customer Success Specialist/Customer Service Advisor based in George Town, Penang**. - **Monday to Friday, office hours**: - Language allowance provided - Sign-On Bonus - Fresh graduates are welcomed. **Requirement** - Minimum of 6 months work experience in customer support in any industry. - Fresh graduates are welcome with degrees...