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Customer Service
3 weeks ago
**Overview**
**Hiring: Customer Success Specialist/Customer Service Advisor based in George Town, Penang**.
- **Monday to Friday, office hours**:
- Language allowance provided
- Sign-On Bonus
- Fresh graduates are welcomed.
**Requirement**
- Minimum of 6 months work experience in customer support in any industry.
- Fresh graduates are welcome with degrees in the following disciplines: English with Communication, English for Professionals, Mass Communication, or any related field
- Call centre experience is not a ‘must’ but would be a distinct advantage.
- **Must be able to speak, read and write in Mandarin**
**Responsibilities**:
- Support customers to place online orders with the client.
- Processing payments and confidential client information in a manner that is precise and safeguards the customer’s personal and financial payment data at all times.
- Pro-actively support customers to mitigate the risk of damage to the client’s brand and customer loyalty.
- Identify and escalate priority issues through appropriate channels as and when necessary.
- Works harmoniously with other team members to identify better ways of working and promotes a culture of continuously improving the customer support experience.
- Maintains and improves quality of service by sharing suggestions and recommendations.
- Keeps job knowledge and skills up to date by attending training and continuously learning.
- Meets all key performance indicators set by the company and client.
- Adheres to the policies and procedures set by the company and client.
**Job Types**: Permanent, Fresh graduate
**Salary**: RM2,800.00 - RM4,000.00 per month
**Benefits**:
- Professional development
Schedule:
- Day shift
- Fixed shift
- Monday to Friday
Supplemental pay types:
- Signing bonus
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