Mandarin Speaking Customer Service Officers

3 weeks ago


George Town, Malaysia Gratitude Inc. Full time

**Role**:Customer Service Executive

**Timings**:Rotational Shifts (Permanent)

**Industry**:BPO

**Work Mode**:Work from office

**Functional Area**:ITES / BPO / Customer Service

**Process**:Voice

Key Skills: Mandarin Proficient in the Mandarin language
- Urgently hiring for Mandarin-speaking Customer Service Officers.

George Town ,Penang

RM 2,800 - RM3,300

Rotational Shift

**Qualifications**

**Education background**:

- A bachelor's degree or at least a diploma or equivalent in any discipline.

**Work experience**:

- A minimum of 6 months of work experience in customer support in any industry.
- Fresh graduates are welcome with degrees in the following disciplines: English with Communication, English for Professionals, Mass Communication, or any related field
- Call centre experience is not a must' but would be a distinct advantage.

**Required interpersonal skills**:

- Customer service orientation.
- Customer results and solutions are focused.
- Customer Expectations Management.
- Active listening skills.
- Ability to handle queries and objections in a professional manner.
- Being passionate about communication and interacting with people is key to success in this role.
- Be able to receive continuous feedback and work in a fast-paced working environment.
- Positive attitude and willingness to learn and go the ‘extra mile’ for self-improvement.
- Emotional intelligence and the ability to stay calm when customers are stressed or annoyed.
- Good reasoning and analytical skills.
- Be able to demonstrate critical thinking, a proactive attitude, and composed communication in challenging situations.
- Must be able to speak, read and write in Mandarin

**Technical Skills**:

- Minimum typing speed of 40 wpm with a 90% accuracy score.
- Computer-literate and fully conversant in Microsoft Windows and Microsoft Office



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