Mandarin Speaking Customer Service Officers
3 weeks ago
**Role**:Customer Service Executive
**Timings**:Rotational Shifts (Permanent)
**Industry**:BPO
**Work Mode**:Work from office
**Functional Area**:ITES / BPO / Customer Service
**Process**:Voice
Key Skills: Mandarin Proficient in the Mandarin language
- Urgently hiring for Mandarin-speaking Customer Service Officers.
George Town ,Penang
RM 2,800 - RM3,300
Rotational Shift
**Qualifications**
**Education background**:
- A bachelor's degree or at least a diploma or equivalent in any discipline.
**Work experience**:
- A minimum of 6 months of work experience in customer support in any industry.
- Fresh graduates are welcome with degrees in the following disciplines: English with Communication, English for Professionals, Mass Communication, or any related field
- Call centre experience is not a must' but would be a distinct advantage.
**Required interpersonal skills**:
- Customer service orientation.
- Customer results and solutions are focused.
- Customer Expectations Management.
- Active listening skills.
- Ability to handle queries and objections in a professional manner.
- Being passionate about communication and interacting with people is key to success in this role.
- Be able to receive continuous feedback and work in a fast-paced working environment.
- Positive attitude and willingness to learn and go the ‘extra mile’ for self-improvement.
- Emotional intelligence and the ability to stay calm when customers are stressed or annoyed.
- Good reasoning and analytical skills.
- Be able to demonstrate critical thinking, a proactive attitude, and composed communication in challenging situations.
- Must be able to speak, read and write in Mandarin
**Technical Skills**:
- Minimum typing speed of 40 wpm with a 90% accuracy score.
- Computer-literate and fully conversant in Microsoft Windows and Microsoft Office
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