Cantonese Customer Service Representative
6 months ago
Our client are the worldwide leader in outsourced omnichannel customer experience management. They connect the biggest and most respected brands on the planet with their customers by providing customer care, technical support, customer acquisition, digital solutions, analytics, back-office and other specialized services to ensure consistently positive customer interactions.
- Identify customer needs and assist them in using specific features and functionalities in the social media platform
- Follow-up with customers to ensure their technical issues are resolved
- Become and remain knowledgeable about social media products and community standards
- Use market-specific knowledge, signals and insights to spot and scope scalable solutions to improve the support of our community of users
- Identify inefficiencies in workflows and suggest solutions
- Enforce social media Terms of Use by carefully monitoring reports of abuse on the site
- Gather, analyze and utilize relevant data to develop ways to improve the overall user experience on the site
- Recognize trends and patterns, and escalate issues outside the company policy to the global team
**Job Requirements**
- Possess professional customer service skills; solutions mindset, multi-tasking, passion for customers and ability to deliver exemplary customer experience.
- Prior working experiences in customer-oriented product environment, consulting, or operations role
- Ability to follow process and collaborate effectively to work in a team
- Excellent written and communication skills in native and English language, Simplified Mandarin and Traditional Mandarin
- Basic knowledge on Social media platforms as well as Computer operations.
Preferred Qualifications:
- Have exceptional grammar typing accuracy skills - experience with business communication
- Patience when handling tough cases
- High affinity and cultural awareness of political/social situation regarding the relevant market/region that will be supported
- Flexible in shifting schedule
**Salary**: Up to RM3,500.00 per month
**Benefits**:
- Opportunities for promotion
- Professional development
Schedule:
- Monday to Friday
Supplemental pay types:
- Performance bonus
**Language**:
- Mandarin (required)
-
Customer Service
6 months ago
George Town, Malaysia Agensi Pekerjaan Asia Recruit Sdn Bhd Full time**Company background** We are representing our client, a global digital business service company that provides a multilingual hub that supports services in more than 20 languages and dialects in Asia. They are looking for passionate and responsible **Customer Service Specialists to be based at Georgetown, Penang.** - 5 working days/week, 2 off days - Various...
-
Customer Service Specialist
6 months ago
George Town, Malaysia FREEMAN INDUSTRIES SDN BHD Full timeWE ARE HIRING ! SERVICE ADVISOR -CANTONESE & ENGLISH LOCATION: Georgetown, Penang Salary Up to: RM2,800 - RM3,600 Working Hour: Mon - Fri 9 am to 6 pm RM5,000 SIGN IN BONUS Job Scope: Provide customer service support to customer's requests for information related to items including, but not limited to, post order support,delivery information,payment...
-
Customer Service Representative
6 months ago
George Town, Malaysia Gratitude Inc. Full time**Role**:Customer Service Executive **Timings**:Rotational Shifts (Permanent) **Industry**:BPO **Work Mode**:Work from office **Functional Area**:ITES / BPO / Customer Service **Process**:Voice Key Skills: Customer Service BPO Call center International BPO BPO/ITES Customer Service Agent Mandarin or Cantonese Voice Support - Job Title: Customer Service...
-
Customer Service Executive
6 months ago
George Town, Malaysia Aisling Consulting Full time**Core Responsibilities** - Customer facing environments (phone, chat, in person, etc.) interaction in some capacity (can include volunteer work, or project work while in school) - Able to communicate clearly and effectively, both written and verbal in English AND Cantonese - Conduct customer interaction as measured by Client’s call quality reports, call...
-
Customer Advisor
6 months ago
George Town, Malaysia Agensi Pekerjaan Two95 International SDN. BHD. Full timeURGENT HIRING !! Customer Service Advisor-Cantonese Support SIGN IN BONUS RM5000 Job Title: Customer Service Advisor -Cantonese Support Location: Georgetown, Pulau Pinang. Working Hour : 9 am - 6 pm (Mon - Fri) Salary up to RM3,000 - RM 3,600 Language: Must be able to read,write and speak in English and Cantonese Fresh graduates are encouraged to...
-
Customer Service Executive- Mandarin/cantonese
6 months ago
George Town, Malaysia TP Engineering Solutions Sdn Bhd Full time**-Proficiency in Mandarin/ Cantonese Communication(Speak, Read, Write)** **-Exceeding customer expectation in terms of customer service & accurate information.** **-Working in a team to achieve the required KPI elements and SLA.** **Salary**: RM2,800.00 - RM3,600.00 per month **Benefits**: - Professional development Schedule: - Afternoon shift - Day...
-
Customer Service Representative
6 months ago
George Town, Malaysia GrowthFn Full timeJob Description: We are seeking a motivated and enthusiastic Customer Service Representative to join client's Guest Hosting team. In this role, you will be responsible for providing exceptional customer support on behalf of our esteemed client. As a key representative, you will be the first point of contact for guests and customers, ensuring their queries...
-
Customer Service Executive
6 months ago
George Town, Malaysia Teleperformance Malaysia Full time**Job Details** - Location: Livingston, George Town, Penang - Shift: 9AM to 6PM (Monday to Friday) **Who is Teleperformance Malaysia?** Teleperformance in Malaysia is a multilingual hub that supports services in more than 20 languages and dialects in Asia. Teleperformance Malaysia has seen rapid growth since its establishment in 2017 with 4 sites in Penang...
-
Customer Service Executive
6 months ago
George Town, Malaysia Teleperformance Malaysia Full time**Job Details** - Location: Livingston, George Town, Penang - Shift: 9AM to 6PM (Monday to Friday) **Who is Teleperformance Malaysia?** Teleperformance in Malaysia is a multilingual hub that supports services in more than 20 languages and dialects in Asia. Teleperformance Malaysia has seen rapid growth since its establishment in 2017 with 4 sites in Penang...
-
Customer Service Executive
6 months ago
George Town, Malaysia Gratitude Inc. Full time**Role**:Customer Service Executive **Timings**:Rotational Shifts (Permanent) **Industry**:BPO **Work Mode**:Work from office **Functional Area**:ITES / BPO / Customer Service **Process**:Voice Key Skills: Mandarin Cantonese The CSS will be the primary contact for customers using the client’s website shopping channel. The CSS lives the values of...
-
(Penang) Customer Success Specialist
6 months ago
George Town, Malaysia AGENSI PEKERJAAN ICONIC MALAYSIA GW SDN.BHD. Full timeWe're looking for individuals skilled in Cantonese or Mandarin with English for particular roles. If the idea of using your language skills in a job, welcome to apply. **Language Proficiency**: Cantonese+English **Job Updates**: There many interesting projects. Let us know what you interested and your speciality!! **Please note that job specifics might...
-
Customer Success Specialist
6 months ago
George Town, Malaysia growthfn Full time**Key Responsibilities**: - Serve as the primary point of contact for customers who speak Mandarin, Cantonese, or both, addressing inquiries and resolving issues promptly and effectively. - Build and maintain strong relationships with customers, understanding their needs and providing personalized support and solutions. - Provide product demonstrations and...
-
Customer Service Representative
7 months ago
George Town, Malaysia IDEALWORKS PRO SDN BHD Full timeRole Description: 1. Able to performs great customer service and gain more revenue for clients 2. Communicate effectively to customers queries through face to face 3. Meet and interact with customers to maintain long term sustainable relationship 4. Plan sales and marketing strategies to enhance publicity 5. Represent on behalf of company’s clients at...
-
Customer Service Advisor(Cantonese)
6 months ago
George Town, Malaysia Two95 International Inc. Full time**Overview**: The Service Advisors (SA) will provide customer service support to Client Customers’ requests for information related to items including, but not limited to, post order support, delivery information, payment information, product pre-orders, product pre-screening calls (where applicable), and general Customer...
-
Freshers: Customer Service
6 months ago
George Town, Malaysia amIT Global Solutions Sdn Bhd Full timeRole - Customer Service Freshers Job location Bayan Lepas, Penang / George Town PERMANENT WITH CLIENT PAYROLL Mandarin / Cantonese (basic, any races) Allowance - Language Allowance Qualification: Freshers/ upto 1-2 year experience in customer support is preferred Shift: Rotational shift **Salary**: RM1,000.00 - RM5,000.00 per month Application...
-
Customer Service Representative
6 months ago
George Town, Malaysia Gratitude India Full timeJob Title: Customer Service Representative (Mandarin Speaker) Location: George Town, Penang **Salary**: RM 2,800 - RM 3,300 Shift: Rotational **Job Description**: We are seeking a motivated and customer-oriented individual to join our team as a Customer Service Representative. As a Mandarin speaker, you will play a key role in assisting our...
-
Customer Service Representative- Mandarin Speaking
6 months ago
George Town, Malaysia Teleperformance Malaysia Full time**Job Details** - Company: Teleperformance Malaysia - Job title : Customer Success Specialist - Mandarin Speaking - TP Code: ID-CSS-WON-Penang-001 - Location: George Town, Penang, Malaysia - Shift: 5 working days (Night Shift) **Job Highlights** - Work Life Balance Environment - Ongoing training and development opportunities. - Fun and collaborative work...
-
Customer Service Representative
6 months ago
George Town, Malaysia Gratitude Philippines Full timeA leading BPO is hiring for **Mandarin Speakers - Customer Service Representatives** to join their team in George town, Penang. **Budget - RM 2,800 - RM3,300** Shifts - Rotational **Qualifications** **Education background**: - Bachelor’s Degree or at least Diploma or equivalent in any discipline. - Must have B2 level English Language proficiency...
-
Customer Service Representative
7 months ago
George Town, Malaysia Gratitude Philippines Full timeA leading BPO is hiring for **Mandarin Speakers - Customer Service Representatives** to join their team in George town, Penang. **Budget - RM 2,800 - RM3,300** Shifts - Rotational **Qualifications** **Education background**: - Bachelor’s Degree or at least Diploma or equivalent in any discipline. - Must have B2 level English Language proficiency...
-
Customer Service Representative
7 months ago
George Town, Malaysia Gratitude Philippines Full timeA leading BPO is hiring for **Mandarin Speakers - Customer Service Representatives** to join their team in George town, Penang. **Budget - RM 2,800 - RM3,300** Shifts - Rotational **Qualifications** **Education background**: - Bachelor’s Degree or at least Diploma or equivalent in any discipline. - Must have B2 level English Language proficiency...