Content Reviewer

3 months ago

Brickfields, Malaysia EPS Ventures Sdn Bhd Full time

**Position Title: Content Reviewer ( Urdu/ Thai/ Vietnam/ Tagalog)**

**Working Location: KL Sentral**

**Tenure: 1 year contract / Renewable basis**

**Salary: RM 4000 - RM 4200 + Shift Allowance**

**Working Hour: Rotational Shift Basis**

**Content moderation is meaningful work that may be challenging at times. In the context of this role, individuals may directly or inadvertently be exposed to potentially objectionable and sensitive content and will need strong resilience and coping skills. We care for the health and well-being of our people and provide the support and resources needed to execute the responsibilities of their roles. Active participation in Accenture’s well-being support program, designed specifically for the Trust & Safety community, provides valuable skills to promote individual and collective well-being.**

**Due to the nature of the role, the user may be frequently exposed to flashing lights or contrasting light and dark patterns.**

**Responsibilities**:

- Organize, categorize, and publish content and information using specific tools and channels
- Review, classify and/or eliminate highly sensitive content
- Understand and remain updated on changing client policies and guidelines
- Investigate, resolve, and relay complex content issues to the broader Trust and Safety team within agreed-upon turnaround times and standards of quality
- Serve as an advocate for the user community
- Engage in conversation around socially sensitive topics with the purpose of keeping our communities safe
- Participate in process improvement initiatives that improve quality and efficiency of work Participate in continuous training programs and workgroup discussions for optimal development in the role

**Job Requirements**:

- Open for fresh graduates (Degree holders)
- Able to work in 24x7 shift timings/ work weekends and holidays
- Sound coping, emotional resilience, and stress-management skills
- Excellent comprehension, communication in English
- Ability to perform duties objectively, devoid of inherent biases or personal beliefs, in the best interest of client policies
- Strong attention to detail
- Comfortable synthesizing and analysing information from multiple streams
- Strong critical thinking and decision-making skills
- Deep familiarity and passion for the internet, internet platforms, and internet culture
- High affinity and cultural awareness of political and social situations regarding the relevant market and region that will be supported
- Ability to work well on a team and individually
- Ability to work differing work rotations/shifts and non-standard work hours
- Flexible in meeting changing business needs in a fast-paced environment
- Commitment to quality, efficiency, and effectiveness
- Previous business process outsourcing, customer service, or content moderation experience is a plus

**Job Type**: Contract
Contract length: 12 months

**Salary**: RM4,000.00 - RM4,200.00 per month

Schedule:

- Rotational shift

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