Customer Experience Executive

2 weeks ago

Kuala Lumpur, Malaysia Sometime By Asian Designers Full time

Responsible to create a team that listens to our customers, have the knowledge, confidence, authority, and desire to resolve customer complaints passionately while offering informed solutions and recommendations to closing order or upsell. Acting on the findings from root cause analysis, directing issues appropriately to where the problem can be resolved. Follow up and work with colleagues to implement changes which will improve customers’ satisfaction.
- Ideate, plan, and continuously improve the efficiency of the customer service department processes to enhance customer satisfaction by implementing SOPs, adopting software/tools, CRM strategy and training.
- Support/liaise with the Business Operations Team and Retail Team in managing orders (expedition, exchanges and returns, etc).
- Develop analysis tools (i.e. best practice and quality assurance surveys and customer feedback), monitor and analyze results.
- Be a role model that inspires and grooms co-workers and engage them fully in the task of becoming future leaders.
- Ensuring the right caliber of staff are recruited, trained and retrained in accordance with company policy and procedures.

**; Requirements**:
- A well experienced senior in the customer-focused service and digital industry.
- Proficient in coaching the team to develop the department quality further than before.
- A leader who is highly aware of the importance, objective and nature of a customer service department especially in the fast-moving digital space.
- Able to multitask and work in a fast-paced and high volume of enquiries’ environment.
- Self-reliant and motivated with proven ability to work as part of a team as well as independently.
- Deep understanding of system implementation and execution including Customer Relations Management, POS, ERP systems etc.
- Able to work on shifts and rotate weekends.

  • Executive, Customer Experience

    4 weeks ago

    Kuala Lumpur, Malaysia Malaysia Airline Full time

    **Job Title**: Executive, Customer Experience & Operations **Reports To**: Assistant Manager, Customer Experience & Operations **Role Purpose**: Responsible for account management, implementation, and act as solution provider for internal clients in MAG Group and to 3rd party customers. To assist in identifying new business opportunities, revolutionize...

  • Executive, Customer Experience

    4 weeks ago

    Kuala Lumpur, Malaysia Malaysia Airlines Full time

    **Reports To**: Assistant Manager, Customer Experience & Operations **Role Purpose**: Responsible for account management, implementation, and act as solution provider for internal clients in MAG Group and to 3rd party customers. To assist in identifying new business opportunities, revolutionize business processes, and execute business to ensure the...

  • Customer Experience

    7 days ago

    Kuala Lumpur, Malaysia Cxl executive Full time

    **Position : Customer Experience - Community Outreach Specialis** **( GLC COMPANY)** **Location : Kompleks Kementerian Dalam Negeri, Jalan Sri Hartamas 1, Off Jalan Dutamas 1, 50551 Kuala Lumpur.** **Working Days**: 5 days per week ( Monday - Friday / 8.30am - 4.30pm) **Intake **:Immediately **Salary **:RM1,750 2. To monitor & track order status until...

  • Customer Experience Executive

    1 month ago

    Kuala Lumpur, Malaysia Speedoc (Malaysia) Sdn Bhd Full time

    **Responsibilities**: - Managing all the inbound and outbound calls in a timely manner - Following call center protocol when handling different topics - Identify customers’ needs, clarify information, research every issue and providing solutions - Seize opportunities to upsell products when they arise - Build sustainable relationships and engage customers...

  • Operations Executive

    1 month ago

    Kuala Lumpur, Malaysia Carleton Executive Search Full time

    The Operation Executive will assist with both Warehouse and related customer service. Qualifications/Experience: - 1-2 Year(s) of working experience in the related field is required for this position. - Fresh graduates or high school leavers without any working experience will be considered too. Job Requirements: - Meticulous and detailed orientated -...

  • Customer Experience Manager

    1 month ago

    Kuala Lumpur, Malaysia Teads Full time

    **Who we are** - We are a global AdTech company with over 1200 employees across 30 countries with over 100 different nationalities - Competing against the biggest tech companies - Inventor of the InRead Video - Partner with the biggest media agencies and brands - Global partnerships with premium publishers **What can you expect in this role**: Teads is...

  • Executive, Customer Experience

    4 weeks ago

    Kuala Lumpur, Malaysia Prudential plc Full time

    Prudential’s purpose is to be partners for every life and protectors for every future. Our purpose encourages everything we do by creating a culture in which diversity is celebrated and inclusion assured, for our people, customers, and partners. We provide a platform for our people to do their best work and make an impact to the business, and we support...

  • Customer Experience Specialist

    6 days ago

    Kuala Lumpur, Kuala Lumpur, Malaysia Klook Full time

    About KlookWe are Asia's leading platform for experiences and travel services, and we believe that we can help bring the world closer together through experiences.Founded in 2014 by 3 avid travelers, Ethan Lin, Eric Gnock Fah and Bernie Xiong, Klook inspires and enables more moments of joy for travelers with over half a million curated quality experiences...

  • Customer Experience Specialist

    3 weeks ago

    Kuala Lumpur, Kuala Lumpur, Malaysia Klook Full time

    About KlookWe are Asia's leading platform for experiences and travel services, and we believe that we can help bring the world closer together through experiences.Founded in 2014 by 3 avid travelers, Ethan Lin, Eric Gnock Fah and Bernie Xiong, Klook inspires and enables more moments of joy for travelers with over half a million curated quality experiences...

  • Customer Experience Assistant Manager

    4 weeks ago

    Kuala Lumpur, Malaysia Funding Societies | Modalku Group Full time

    **Funding Societies | Modalku** is the largest SME digital financing platform in Southeast Asia. We are licensed and registered in Singapore, Indonesia, Thailand, Malaysia, and operating in Vietnam, and backed by Sequoia India and Softbank Ventures Asia Corp amongst many others and provides business financing to small and medium-sized enterprises (SMEs),...

  • Manager, Global Customer Experience

    7 days ago

    Kuala Lumpur, Kuala Lumpur, Malaysia Klook Full time

    About KlookWe are Asia's leading platform for experiences and travel services, and we believe that we can help bring the world closer together through experiences.Founded in 2014 by 3 avid travelers, Ethan Lin, Eric Gnock Fah and Bernie Xiong, Klook inspires and enables more moments of joy for travelers with over half a million curated quality experiences...

  • Manager, Global Customer Experience

    3 weeks ago

    Kuala Lumpur, Malaysia Klook Full time

    About KlookWe are Asia’s leading platform for experiences and travel services, and we believe that we can help bring the world closer together through experiences.Founded in 2014 by 3 avid travelers, Ethan Lin, Eric Gnock Fah and Bernie Xiong, Klook inspires and enables more moments of joy for travelers with over half a million curated quality experiences...

  • Intern - customer experience

    1 week ago

    Kuala Lumpur, Malaysia Bolttech Full time

    In this position you will.... have the opportunity to gain on-the-job experience and training, exposure to exciting opportunities including managing your own project. You will be embedded in a team working alongside some of our best SMEs. You will also be supported by our intern program which offers a structured learning experience. You will be working with...

  • Customer Experience Officer

    4 weeks ago

    Kuala Lumpur, Malaysia Comfort Works Full time

    **The Role** Comfort Works is looking for an enthusiastic and dedicated customer experience officer to enhance our customer experiences for the Western market. You will be tracking all points of customer engagement, addressing customer queries, and identifying ways to improve our customer services. **Key Responsibilities**: **Tracking Customer...

  • Agency Experience Executive

    5 days ago

    Kuala Lumpur, Malaysia Allianz Malaysia Full time

    46926 | Customer Services & Claims | Entry Level | Non-Executive | Allianz Malaysia | Full-Time | Temporary **Job Summary**: We are looking for a service expert responsible in enhancing service quality to agencies by growing agencies’ satisfaction towards services provided by the Company; to drive the adoption and development of agencies towards digital...

  • Customer Experience Specialist

    5 days ago

    Kuala Lumpur, Malaysia Cuura Rent Full time

    The furniture shopping industry can shift with a snap of the fingers. We work hard to always stay on top of it because to us, mismatched décor can ruin a home, after paying lots of money for them. For people looking to create their perfect home, simply imagining what their room could look like is like herding cats. Impossible. That’s where you come...

  • Internship for Customer Experience

    4 weeks ago

    Kuala Lumpur, Malaysia vimigo Full time

    Gather and analyze customer feedback to identify trends and areas for improvement. - Identify and resolve customer issues, ensuring a high level of customer satisfaction. - Provide accurate information about products/services and assist with order placement, tracking, and returns. - Record customer interactions, transactions, comments, and complaints in the...

  • Customer Service Executive

    4 weeks ago

    Kuala Lumpur, Malaysia Agensi Pekerjaan Carpe Diem Executive Sdn Bhd Full time

    **Main Job Tasks and Responsibilities**: - Provide knowledgeable answers to questions about product, pricing, and availability. - Respond promptly to customer inquiries. - Handle and resolve customer complaints. - Maintain customer databases. - Communicate and coordinate with internal departments. - Provide feedback on the efficiency of the customer service...

  • Customer Experience Professional

    6 days ago

    Kuala Lumpur, Malaysia TaskUs Malaysia Sdn. Bhd. Full time

    Provide customer satisfaction and experience for Vietnamese Market Meet and exceed client mandated KPI's (Key Performance Indicators) Be aware of TaskUs policies and keep things confidential Provide feedback to management concerning possible problems or areas of improvement Participate in training to improve work performance SPM / O Level / SKM Level 1 / SKM...

  • Customer Experience Support

    4 weeks ago

    Kuala Lumpur, Malaysia MSP HITECT (M) SDN BHD Full time

    **JOB DESCRIPTION** **(Duties and Responsibilities / Key Result Areas)**: Perform ticketing logging and escalations to the correct person in charge. **Perform ticket(s) monitoring and follow up on any pending issues.** Perform any defined daily checklist/tasks being assigned. **Conducting training to users/suppliers from time to time.** To carry out...