Marketing Manager

4 weeks ago

Port Klang, Malaysia Archadian Sdn Bhd (Recruitment Firm) Full time

MARKETING MANAGER

**Job Summary**:
To enhance the relationship between company, forwarding & shipper community, improve the port’s visibility within these segments, as well as external perception with regards to service level and business conducts.

**Key Responsibility**:

- To establish contacts with major shippers/consignees & promote port services & key competitive advantages.
- Promote the availability of the Value Added Services to shippers and consignees to induce greater local volumes.
- To strengthen the relationship level as well as the customer service commitment level between the company and its direct and indirect customers.
- Place regular visits to mid-tier Forwarders/ Forwarding Agents to collect data on industry trends as well as to gather the voice of customers for operational enhancement or system improvements.
- Ensure the correct services are delivered to customers in a timely manner
- Serve as the link of communication between key customers and internal operations teams
- Resolve any issues and problems faced by customers and deal with complaints to maintain trust that their goods are well cared for in transit or in storage in our port.
- Prepare regular reports of progress and forecasts to internal and external stakeholders using key account metrics and reporting standards

**Requirements**:

- BSc/BA in business administration, sales, or a relevant field
- Proven experience as Manager or in the function of account management/business development.
- Possess at least 5 years of experience in sales, business development, and providing solutions based on customer needs. Experience in the transportation or logistics industry would be a plus.
- Strong communication and interpersonal skills with an aptitude for building relationships with professionals of all organizational levels
- Ability to manage and develop people within our organization
- Ability in problem-solving and negotiation
- Good oral and written communication skills, including strong writing, editing, and research skills
- Excellent interpersonal skills with the ability to communicate effectively and able to work well with people of all levels.
- Highly collaborative, able to work well with diverse groups of staff members, divisions, and business partners.
- Able to demonstrate enthusiasm and ability in creative & innovative methods of presentation, knowledge of a wide range of marketing techniques and concepts
- Experience with data analytics
- Able to work under pressure in a fast-paced environment and meet deadline

**Job Type**: Permanent

**Salary**: RM8,000.00 - RM9,000.00 per month

**Benefits**:

- Free parking
- Health insurance
- Maternity leave
- Opportunities for promotion
- Parental leave
- Professional development

Schedule:

- Day shift
- Monday to Friday

Supplemental pay types:

- Performance bonus
- Yearly bonus

Ability to commute/relocate:

- Port Klang: Reliably commute or planning to relocate before starting work (required)

**Education**:

- Bachelor's (preferred)

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