Technical Support

**Join Our Team as a Technical Support Executive!** Are you passionate about technology and ready to provide exceptional technical support to our clients? We're looking for a dedicated Technical Support Executive to join our growing team! **Responsibilities**: - Provide technical assistance and support to our clients, addressing their inquiries and...

To understand overall technical support ticketing process and procedure. - Complete technical tasks and assignment according to ticketing system. - Track ticket status and make sure no missing SLA (service level agreement) complaints. - To prepare daily and detailed technical support reports to customers. - Updating daily and weekly status reports when...

To understand overall technical support ticketing process and procedure. - Complete technical tasks and assignment according to ticketing system. - Track ticket status and make sure no missing SLA (service level agreement) complaints. - To prepare daily and detailed technical support reports to customers. - Updating daily and weekly status reports when...

**JOB PURPOSE / OVERVIEW** IT Technical Support Specialists play a crucial role in organizations by ensuring that computer systems and networks are functioning effectively and aiding with end-users. They are responsible for diagnosing and resolving technical issues, maintaining hardware and software, and offering guidance to users to enhance their overall...

**Overview**: - **IT Technical Support Specialists play a crucial role in organizations by ensuring that computer systems and networks are functioning effectively and aiding with end-users. They are responsible for diagnosing and resolving technical issues, maintaining hardware and software, and offering guidance to users to enhance their overall experience...

We are a local established company located in Puchong Selangor & involved in Trading and System Integration; offering Total Solution for Audio Visual & Lighting Systems. - **TECHNICAL SUPPORT** **Location: Puchong - Selangor** 5 Working Days A Week - 9.00 am to 6.00 pm EPF, SOCSO, EIS, Annual Leave. **Responsibilities**: To provide technical back-up...

**Requirement** **- Minimum Qualification: Diploma or SPM with at least 1 year Experience** **- Must have experience in any of the relevant fields: Access Control, CCTV System, Alarm System & Networking** **- Experienced with electrical wiring and electrical works as well able install cabling for any of this: Network/CCTV/Alarm/Access Control** **- Able to...

To maintain and ensure system security - Perform IT preventative maintenance **Job Requirement** - Prior experience in tech support, desktop support, or a similar role. - Proficiency in Windows OS environments. - Good understanding of computer systems, mobile devices and other tech products. - Attention to detail and good problem-solving skills. - Practical...

**JOB PURPOSE / OVERVIEW (For this Job)** IT Technical Support Specialists play a crucial role in organizations by ensuring that computer systems and networks are functioning effectively and aiding with end-users. They are responsible for diagnosing and resolving technical issues, maintaining hardware and software, and offering guidance to users to enhance...

**Requirement**: **-Basic Knowledge computer skills**: - Able to communicate with several languages such English Malay Chinese will add advantage** **-Able to pick up new technical skills, work independently and meet deadlines with right sense of urgency** **-Good interpersonal attitude, good self-discipline and responsible** Pay: RM1,610.00 - RM2,800.00...

Job Responsibilities: What you'll be doing * Handling incoming customer enquiries and requests related to product warranties * Processing warranty claims and returns in a timely and efficient manner * Maintaining accurate records and documentation of all warranty-related activities * Prepare and submit warranty reports as needed. * Collaborating with the...

**REQUIREMENTS** - Knowledge of computer hardware, software and networks will be advantage. - Minimum 1-2 years working experience in IT técnical support. - Good personality, hardworking, responsible and dedicate to work. **RESPONSIBILITY** - To trouble shot, diagnosis or repair hardware/software problem. **JOB TYPE** - Full Time **Salary**: RM2,000.00 -...

End-User Assistance: - Provide first-line support to end-users, assisting with basic hardware and software issues. - Hardware and Software Support: - Assist in the installation, configuration, and maintenance of computer systems and peripherals. - Learn to perform software installations, updates, and patches under supervision. - User Training: - Develop...

**Job Description Summary** We are hiring a customer service representative to manage customer queries and complaints. You will also be asked to do warranty case process, modifications, QC test products and escalate complaints across a number of communication channels. **Essential Responsibilities** - Respond promptly to customer inquiries. Acknowledge and...

We are seeking for a passionate technical specialist to join our Analytics Department at ATG Nexus Sdn Bhd. This role will be responsible for helping in designing and implementing BI solutions that meet the organization’s needs. Position Overview: - Collaborate with senior technical specialists to understand business requirements and develop data...

We are a magnetic lock manufacturer with 30 years of experience in hardware design. Recently, we have implemented software into our product line, and we are looking for a Technical Marketing Engineer with experience in electrical engineering to help us promote and market our products. **Responsibilities**: - Learn and understand our existing product line...

**Overview**: - Provide technical assistance and support to end-users within an organization. - Ensure that computer systems, hardware, software, and related technologies are functioning effectively to meet the needs of the users. **Key Responsibilities**: - Performing remote troubleshooting through diagnostic techniques and relevant questions. -...

Job Responsibilities - Collaborate with the sales and technical delivery team to understand customer requirements and propose appropriate solutions. - Assist in conducting product demonstrations and presentations to showcase the features and benefits of our products and services. - Participate in customer meetings (virtual & face-to-face) and sales calls to...

2. Performing remote troubleshooting through diagnostic techniques and relevant questions. 3. Determining the best solution based on the issue and details provided by customers. 4. Walk the customer through the problem-solving process. 5. Identify and escalate unresolved issues to related parties or next level support. 6. Provide support to technical...

2. Performing remote troubleshooting through diagnostic techniques and relevant questions. 3. Determining the best solution based on the issue and details provided by customers. 4. Walk the customer through the problem-solving process. 5. Identify and escalate unresolved issues to related parties or next level support. 6. Provide support to technical...