Technical Support Executive

6 months ago


Puchong, Malaysia Smartrend Recruitment & Consultancy Full time

**JOB PURPOSE / OVERVIEW (For this Job)**

IT Technical Support Specialists play a crucial role in organizations by ensuring that computer systems and networks are functioning effectively and aiding with end-users. They are responsible for diagnosing and resolving technical issues, maintaining hardware and software, and offering guidance to users to enhance their overall experience with technology.

**KEY ACCOUNTABILITIES / RESPONSIBILITIES (For this Job)**
- To understand overall technical support ticketing process and procedure.
- Complete technical tasks and assignment according to ticketing system.
- Track ticket status and make sure no missing SLA (service level agreement) complaints.
- To prepare daily and detailed technical support reports to customers.
- Updating daily and weekly status reports when required by the supervisor or manager in a timely manner.
- Capable of performing technical fault findings.
- Able to contribute to root cause analysis, rectification process and solutions.
- To standby for ad hoc technical support on a rotation basis.
- Able to do site visits and gather information to assist Engineering team to prepare solution and proposal.
- Perform schedule preventive maintenance service.
- Complete schedule preventive maintenance checklist and report in a timely manner.
- Complete any other tasks as assigned by the superior.

**CRITICAL SKILLS (For this Job)**

Soft Skills

Technical Skills
- Good Interpersonal & relationship management
- Communication Skill
- Time management Skill
- Hardware and Software Knowledge
- Troubleshooting Skills
- Remote Support Tools
- Hardware and Software Installation
- Knowledge Base Utilization

**Job Types**: Full-time, Permanent, Fresh graduate

**Salary**: RM2,500.00 - RM3,600.00 per month

Schedule:

- Day shift

**Education**:

- Diploma/Advanced Diploma (preferred)

**Experience**:

- Technical Support: 3 years (preferred)

**Language**:

- English (preferred)
- Bahasa (preferred)

Ability to Commute:

- Puchong (required)

Ability to Relocate:

- Puchong: Relocate before starting work (required)


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