IT Helpdesk Support
6 months ago
**Overview**:
- Provide technical assistance and support to end-users within an organization.
- Ensure that computer systems, hardware, software, and related technologies are functioning effectively to meet the needs of the users.
**Key Responsibilities**:
- Performing remote troubleshooting through diagnostic techniques and relevant questions.
- Determining the best solution based on the issue and details provided by customers.
- Walk the customer through the problem-solving process.
- Identify and escalate unresolved issues to related parties or next level support.
- Provide support to technical team on site.
- Responsible and acting as ticket owner to monitor the progress of the next level support to comply in within SLA agreement.
- Provide accurate information on IT products or services.
- Create, update and record events, problems and the resolution in logs and ticketing system.
- Follow-up and update customer status and information.
- Pass on any feedback or suggestions from customers to the appropriate internal team.
- Identify and suggest improvements to procedures.
- Prepare data and monthly report for management when necessary.
- Complete any other tasks as assigned by superior.
- Can work on shift.
**Requirements**:
- Bachelor's Degree, Diploma/Adv. Diploma, Professional Certificates in computer science & IT and electronic
- Minimum years of experience is 1 - 2 years
- Fresh graduates are welcome to apply
- Must have knowledge in computer Operating Systems, Microsoft Office and other Computer based Software
- Have some knowledge or experience in works related to CCTV System, Access Control and Networking is an added advantage
- Good in communication skills and fluent in English and Bahasa Malaysia
- Attend technical training and being able to transfer knowledge within teams.
**Job Types**: Full-time, Permanent, Fresh graduate
**Salary**: RM2,000.00 - RM3,000.00 per month
Application Question(s):
- How many years of experience do you have as an IT Helpdesk Support?
- Do you have knowledge in computer Operating Systems, Microsoft Office and other Computer based Software?
- Can you work in shift?
Ability to Commute:
- Puchong (required)
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