Reservation Manager

2 weeks ago

Seri Kembangan, Malaysia Mines Beach Resort Full time

**Responsibilities**:

- Ensuring that reservations are fulfilled in a timely manner while meeting all deadlines
- Coordinating activities between incoming and outgoing groups to ensure that they are well accommodated throughout their stay
- Processing payment for all reservations using a computer reservation system
- Managing the reservations department staff, including hiring new employees as needed
- Organizing and overseeing all reservations activities including making sales calls and soliciting new business
- Assisting clients with special requests or problems with reservations or accommodations
- Ensuring the accuracy of information in company databases related to client data, reservations, payments, and other records
- Working with marketing staff to develop new products or services to meet customer needs
- Communicating with clients to answer questions about their reservations or other travel arrangements

**Required Skills and Qualifications**
- Bachelor’s degree in business, hospitality, or related field
- 5+ years experience in customer service, hotel reservations, or a related area
- Proven leadership and management skills
- Excellent written and verbal communication skills
- Strong organizational and time-management skills
- Proficient in Microsoft Office and reservation software programs

**Preferences**:
**Salary**: RM5,500.00 - RM6,300.00 per month

Ability to commute/relocate:

- Seri Kembangan: Reliably commute or planning to relocate before starting work (required)

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