Front Office Supervisor

4 weeks ago


Seri Kembangan, Malaysia Mines Beach Resort Full time

**Job description**

Front Office Supervisor is responsible for the operation of the Front Office Department in providing courteous, professional, efficient and flexible service consistently in order to maximize guest satisfaction. He / She will handle the daily operation of the Front Desk (Reception), Customer Service as well as Concierge Service.

**Responsibilities**:

- Ensure Outstanding customer care at all times.
- Maintains a friendly, cheerful and courteous demeanour at all times.
- Courteously and accurately answers inquiries from potential guests and accepts hotel reservations.
- Responds to telephone and in-person inquiries regarding reservations, hotel information and guest concerns.
- Uses suggestive sellingtechniques to sell room nights, increase occupancyand revenue.
- Supervise daily shift process ensuring all team members adhere to standard operating procedures.
- Train, direct the work of, resolve issues/problems and coach and counsel the front desk team members to ensure a quality operation.
- Resolve customer issues, complaints, problems in a quick, efficient manner to maintain a high level of customer satisfaction and quality service.
- Adhere to company credit limit/ floor limitpolicies.
- Allocate rooms to expected arrivalsafter checking the guests preferences and special requests.
- Build strong relationships and liaise with all other department's especially housekeeping, reservations etc.
- Cross Check all billing instructions are correctly updated
- Controls cash transactionsat the front desk and maintains complete responsibility for personal bank as specified by hotel bank agreement policy.
- Supervise the operations of the front desk to ensure an optimal level of service and hospitalityis provided to the guests.
- Performs other duties as assigned, requested or deemed necessary by management.
- Ensure Front office log bookand hotel log bookis always updated and actioned upon.
- Ensures safetyby following guest check inand securityprocedures and reporting suspicious activity to security, manager, or MOD.
- Participate in hotel committees and task force assignments.
- Assist all departments in servicing the guests during high volumeperiods.
- Takes responsibility in the absence of the Duty Manager/Front office manager
- As a supervisor you will be a role model, sharing your expertise and continually inspiring the front office team.
- STM/STPM (required)
- Minimum 1-2 year experience in the same role
- Reliably commute or planning to relocate before starting work (required)

Pay: RM2,000.00 - RM2,400.00 per month

**Benefits**:

- Free parking
- Meal allowance

Schedule:

- Rotational shift

Ability to commute/relocate:

- Seri Kembangan: Reliably commute or planning to relocate before starting work (required)

**Education**:

- STM/STPM (preferred)

**Language**:

- English (required)



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