Front Office Assistant
3 weeks ago
**Job description**
Front Office Assistant is responsible for the operation of the Front Office Department in providing courteous, professional, efficient and flexible service consistently in order to maximize guest satisfaction. He / She will handle the daily operation of the Front Desk (Reception), Cashier, Customer Service as well as Concierge Service.
**Responsibilities**:
- To ensure all guest are welcome and attended to immediately at the reception counter.
- To handle guest check-in and check-out procedures
- To ensure all messaged are keyed-in correctly and accurately immediately upon receipt of requests
- To provide a courteous, professional, efficient and flexible service at all times, following the property standard.
- To handle guest enquiries in a courteous and efficient manner and report guest complaints or problem to supervisors if no immediate solution can be found and assure follow up with the guests.
- To perform all duties and tasks in the assigned place of work based on the duty roster and to the standard set.
- Please note that the standards are reviewed and change on a regular basis reflecting change in trends, guest expectation and operating philosophies.
- To perform opening and closing procedures established for the place of work as assigned.
- To have a thorough understanding and knowledge of all Property related services and products and the ability to recommend alternative to guest when necessary.
- To undertake any task and duties as assigned by the Management as and when necessary.
**Salary**: RM1,700.00 - RM2,600.00 per month (Including fix allowances, overtime and other benefits)
Schedule:
- Afternoon shift
- Day shift
- Early shift
- Night shift
*Accommodation is provided upon request for outstation employee
*Training will be provided for fresh employee
Ability to commute/relocate:
- Seri Kembangan: Reliably commute or planning to relocate before starting work (required)
**Education**:
- STM/STPM (required)
**Experience**:
- Office Assistant: 1 year (required) + Fresh graduates is encourage to apply
**Language**:
- English (required)
- Bahasa (preferred)
**Job Types**: Full-time, Permanent, Fresh graduate
Pay: RM20,000.00 - RM25,000.00 per year
**Benefits**:
- Health insurance
- Maternity leave
- Opportunities for promotion
- Parental leave
- Professional development
Schedule:
- Afternoon shift
- Day shift
- Evening shift
- Night shift
Supplemental pay types:
- Attendance bonus
- Overtime pay
Ability to commute/relocate:
- Seri Kembangan: Reliably commute or planning to relocate before starting work (required)
**Education**:
- STM/STPM (preferred)
**Experience**:
- Office Assistant: 1 year (preferred)
**Language**:
- English (required)
- Bahasa (preferred)
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