Customer Care Executive

2 weeks ago


Shah Alam, Malaysia Rentokil Initial Full time

We are looking for a motivated, dynamic Customer Care Executive (Indoor) to join our team based out of our offices in various locations. Your responsibilities will be to look to build on solid existing client relationships whilst also using your outstanding sales skills and outgoing personality to win new sales and clients in your sales territory.

To help to achieve this, we will provide you with a competitive base salary, highly rewarding incentive structure and career opportunities. You will also be given full product training, with hands on assistance from the customer care team.

**In this role you will be responsible for**:

- By providing excellent after sales service and regular communication between the customer and the Company
- Work closely with other team members to provide strong team representation in meeting customer’s expectations
- Conduct outbound call i.e. renewal, cycle call, attend to complaint calls and up selling/cross selling
- Work closely with other team members to assist in collection

**Requirements**:

- Minimum a Diploma in related discipline of studies with proven track record in customer care environment
- Highly successful at converting clients with the ability to adhere to KPI's to ensure success
- Driven by data and building a network of excellent customer relationships
- Good communication skills and has the ability to communicate fluently on the phone
- Call centre experience is an added advantage
- Good planning and organisational skills with attention to details.
- Ability to prioritise tasks with effective time management
- Good understanding of Business clients in your designated locations

**Highly Desirable**:

- Excellent customer service via phone & negotiation skills
- Ability to reach & exceed up selling targets
- Versatility to build rapport with people at all levels
- Multi-lingual in both verbal and written English and Bahasa Malaysia, able to converse in decent clear communication. Ability to converse in other local dialects will be an added advantage
- Commercially focused acumen

**Benefits**:
Rewards and Benefits
- Attractive base salary and incentives
- Comprehensive Insurance Plans for Surgical & Hospitalization, Term Life and Personal Accident
- Out-patient & Specialist Coverage
- Dental & Optical Coverage
- Additional Retirement benefits
- Staff Purchase Plans

You will be welcomed into a friendly, robust and competitive team that are highly motivated and focused on achieving goals and results. You will be given full product training, with hands on assistance from the Customer Care Team.

Equal Opportunities

Rentokil Initial believes in supporting all employees to provide equal opportunities and avoid discrimination. We also place emphasis on workplace diversity which means that we are serious about creating an inclusive environment that accepts each individual's differences, embraces their strengths and provides opportunities for all colleagues to achieve their full potential.

**Address**:
Rentokil Initial (M) Sdn Bhd. No. 7 Jalan Utarid U5/13, Seksyen U5, 40150 Shah Alam

.



  • Shah Alam, Malaysia CPH EXTENDED CARE SDN BHD Full time

    Client relations managers act as the middle person between a company and its customers. They ensure that the customers are satisfied by providing them with guidance and explanation on their accounts and services received by the company. They also have possible other tasks such as developing plans or delivering proposals. EXTENDED CARE HOSPITAL (HOSPITAL...


  • Shah Alam, Malaysia Brenntag Full time

    **CUSTOMER CARE EXECUTIVE**: Our team in **Shah Alam** currently has an opening for a **Customer Care Executive** **YOUR ROLE & RESPONSIBILITIES**: **Job Overview**: As a Customer Care support in operation team, you will play a vital role in ensuring smooth and efficient delivery processes for customers. This position involves monitoring deliveries,...


  • Shah Alam, Malaysia AEON Co. (M) Bhd. Full time

    **Requirements** - Preferably have experience in customer care & service enviroment. - Must have pleasant and outgoing personality. - Possess strong negotiation and communication skills in English, Mandarin and Bahasa Malaysia. **Responsibility** - To build and maintain relationships with all at management level in all of the department to facilitate the...

  • Customer Care Executive

    Found in: Talent MY C2 - 1 week ago


    Shah Alam, Malaysia Rentokil Initial Full time

    We are looking for a motivated, dynamic Customer Care Executive (Indoor) to join our team based out of our offices in various locations. Your responsibilities will be to look to build on solid existing client relationships whilst also using your outstanding sales skills and outgoing personality to win new sales and clients in your sales territory.To help to...

  • Customer Care Executive

    Found in: Talent MY C2 - 1 week ago


    Shah Alam, Malaysia Rentokil Initial Full time

    We are looking for a motivated, dynamic Customer Care Executive (Indoor) to join our team based out of our offices in various locations. Your responsibilities will be to look to build on solid existing client relationships whilst also using your outstanding sales skills and outgoing personality to win new sales and clients in your sales territory.To help to...


  • Shah Alam, Malaysia Timesconsult Full time

    Deliver technical support using documents procedures and available tools - Identify customers’ issues in time and resolve rapidly to ensure their satisfaction **Requirements**: - Bachelor Degree or at least a Diploma with relevant working experience - Willing to work on a 24/7 Shift - Familiar with telephonic decorum of customer care etiquette - Possess...


  • Shah Alam, Malaysia NORLAND GLOBAL SDN BHD Full time

    1.Handling inbound calls from customers 2.Providing solutions for customer issues problems We Truly Care About Your Health Founded in 2008, Norland Industrial group is a large scale multinational industrial group which is involved in the health industry, medical cosmetology industry, direct selling industry and e-commerce industry. It is involved in many...

  • Customer Care Executive

    Found in: Talent MY C2 - 1 week ago


    Shah Alam, Malaysia Rentokil Initial Full time

    We are looking for a motivated, dynamic Customer Care Executive (Indoor Sales) to join our team based at Headquarter (PJ). Your responsibilities will be to convert incoming enquiries into sales or secure appointment for site inspection and good in follow up with customers.To help to achieve this, we will provide you with a competitive base salary, highly...


  • Shah Alam, Malaysia Times Consult Full time

    Provide first-level technical support using documented procedures and available tools. - Escalate issues in time to resolve customer issues quickly and to their complete satisfaction. - Identify and provide input on unique/recurring customer problems so that handling can be improved, or even better, the issue eliminated entirely. - Keep our customers...


  • Shah Alam, Malaysia CPH EXTENDED CARE SDN BHD Full time

    Human resources officers develop and implement strategies that help their employers select and retain appropriately qualified staff within that business sector. They recruit staff, prepare job advertisements, interview and short-list people, negotiate with employment agencies, and set up working conditions. Human resources officers also administer the...


  • Shah Alam, Malaysia DE WOODPANEL MANUFACTURING SDN BHD Full time

    Assist to resolve client’s issues via incoming inquiries with great customer service - Reply Shopee, lazada enquiry and chat - Perform follow up calls to clients - Ensure the processes are smooth and generate new ideas in improving the customer service level - Ensure customer satisfaction throughout the customer experience - Monitor and track the process...

  • Customer Service

    6 hours ago


    Shah Alam, Malaysia Staffing360 Sdn Bhd Full time

    Each Customer Service Professional will ensure that each transaction is handled in a way that contributes to overall customer satisfaction and increases customer loyalty. **Salary**: RM1,800.00 - RM2,500.00 per month **Benefits**: - Health insurance Schedule: - Monday to Friday - Rotational shift Supplemental pay types: - Overtime...


  • Shah Alam, Malaysia Radiant Clinique Sdn Bhd Full time

    Job responsibilities Customer Service: - Address customer complaints, issues, and concerns in a courteous and empathetic manner to ensure customer satisfaction. - Provide product information, troubleshoot problems, and offer appropriate solutions to customers. Social Media Management: - Manage and monitor our skin care social media accounts (Facebook,...

  • Technical Service Engineer

    Found in: Talent MY C2 - 1 week ago


    Shah Alam, Malaysia Fresenius Medical Care, Asia Pacific Full time

    Role Purpose: Support the Technical department in relation to the APD Product servicing, breakdowns and coordinating with Business & Clinical Dept in swap out process and prepare an equipment for new patients. Support other service engineer for other HD equipment Accountabilities: Responsible for maintaining and providing technical service for...


  • Shah Alam, Malaysia Talent Houz Consulting & Services Full time

    **Position: Customer Focus Executive** **Industry: Manufacturing** **Location: Klang, Selangor** **Salary: RM7000-RM10,000** **Responsibilities**: - CFE Managers projects by customers account bases covering global manufacturing sites to achieve customer-related business performance, such as product quality goals, shipment fulfilment targets and to manage...

  • Customer Service Executive

    Found in: Talent MY C2 - 1 week ago


    Shah Alam, Malaysia Efficient E-Solutions Berhad Full time

    Job Vacancy Customer Service Executive Job Descriptions Responsible for corporate account in terms of responds to service requests, inquiries and complains over the phone, via e-mail, or in person Provides solutions and information to concerns. Preparation and standardization of documentation, reports and proposals given to clients....


  • Shah Alam, Malaysia Holistic Integrated Services Berhad Full time

    Become a service partner of the church: -Promotion service program -Review cases and follow up -Coordination and execution of volunteer training -Assisting the needs of the church project (Person with social work background is preferred) ULTIMATE CONCERN He has told you, O man, what is good; and what does the Lord require of you but to do justice, and to...

  • Customer Service Executive

    Found in: Talent MY C2 - 1 week ago


    Shah Alam, Malaysia Toshiba Tec Malaysia Full time

    Responsibilities Provides a wide range of support services for all level of staffs (Sales & Services) Strong communication skills via phone, email and in-person Excellent organizational skills with an ability to think proactively and prioritize work Process relevant reports (perform data analysis / data interpretation) Manage general administrative duties...


  • Shah Alam, Malaysia HERBAWORKS HEALTH CARE SDN BHD Full time

    PELUANG KEEMASAN UNTUK BANGSA JDT ! ADMIN SALES EXECUTIVE HERBAWORKS HEALTHCARE CAWANGAN LARKIN SKOP KERJA: 1. Reply, Follow Up & Close Sales di WhatsApp, Facebook & Instagram 2. Key in order customer SYARAT KELAYAKAN: 1. Berwarganegara Malaysia. 2. Kelayakan Diploma/Degree/Master 3. Berumur 20 hingga 30 tahun 4. Perempuan diutamakan 5. Fresh graduate...


  • Shah Alam, Malaysia FMX M Sdn Bhd Full time

    **Objective / Purpose of the Job** The Customer Service Executive is responsible to assist on **daily export job arrangement,** ensure customer’s requirements are fulfilled **Key Activities / Accountabilities** - Excellent knowledge of domestic and international logistics, documentation processes and procedure, transport, customs, or trade...