Digital Risk

7 months ago

Kuala Lumpur, Malaysia HSBC Full time

-Job description

**Why join us?**

The Digital Risk & Control team, a global specialist first line team within the Wealth & Personal Banking (WPB) Chief Controls Office (CCO), works to support and enable WPB’s digital strategy, a core component of the success of the retail and wealth business line. The team seeks to proactively mitigate risk, building and strengthening controls for WPB’s digital estate, and our customers’ interactions with the bank through digital channels. The team works in close partnership with the WPB Valuestreams, product, transformation and technology leads, second line of defense areas, and other CCO teams globally, regionally and in market with a focus on three core key pillars of work:
**Support globally-led digital change in WPB**:
Following our established team processes, and in partnership with the second line of defense risk stewards, to identify and analyse areas of risk that may be present for new digital customer experiences, or new digital services or platforms.

Working with commercial, customer and cost outcomes, design in controls for those new capabilities, and then support with launching into multiple markets.

Ensuring risks are within appetite, controls are effective and monitored as the change programmes moves from new development to business as usual.

**Active controls management and maturity for global platforms**:
Articulation and management of lower level control instances for the core
digital platforms and operating capabilities, operated at the centre, and consumed by all WPB markets. Perform incident analysis, root cause issue identification and deep dive controls reviews as required across the WPB digital and analytics estate.

**Hub-and-spoke market support**:
Each team member also acts as an established point of contact for market stakeholders
or support and expertise associated risk and controls for WPB digital change or digital capabilities.
In addition, they support CCO colleagues in to increase their digital controls capabilities and maturit
Requirements

**What you will need to succeed in the role**:

- Interpersonal skills; the ability to build stakeholder relationships with a foundation of trust and responsibility
- Communication skills: the ability to articulate your ideas and suggestions clearly and effectively in both verbal and written forms.
- Analytical skills; attention to detail, the ability to think critically, research and solve problems.
- Interpreting skills: Interpreting information, identifying trends and drawing conclusions.
- Proactive approach: you will need to ensure team member / managers are updated about the status of your portfolio of work and that any issues are escalated promptly.
- Time management: strong time-management and able to manage / prioritise your portfolio of tasks.
- A desire for autonomy and to make personal ownership for the delivery of portfolio of work to time and quality.
- Team work: ability and motivation to work both independently and as part of a team.
- Enthusiasm and a genuine interest in Digital Risk: interest in building a long-term career in Risk within the Digital space.

**What additional skills will be good to have?**

**Knowledge and Experience**
- Bachelor’s degree, or equivalent from a good university, ideally in Computer Science or similar.
- Understating of digital banking and customer-facing technology.
- An understanding of risks relevant to banking services, particularly for non-financial risk.

**Skills and Abilities**
- Strong communication, presentation and influencing skills - the ability to communicate to a wide range of stakeholders.
- Proven problem-solving skills with ability to consider alternative and lateral solutions.
- An abundance of common sense, drive and flexibility.
- Ability to work independently and cope with pressure and tight deadlines.
- Ability to understand complex concepts.
- Willingness (and ability) to learn as stakeholder expectations, technology and the controls landscape are changing rapidly.

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