Remote Monitoring Supervisor

2 weeks ago

Kuala Lumpur, Malaysia BD Full time

**Job Description Summary**: The Proactive Monitoring Supervisor reports to the Senior Manager and supervises proactive monitoring activities for customers using the Remote Support Services dashboard to support company business objectives associated with the service and support of BD Pyxis products within the MMS portfolio.

We are **the makers of possible**

BD is one of the largest global medical technology companies in the world. _Advancing the world of health_ is our Purpose, and it’s no small feat. It takes the imagination and passion of all of us—from design and engineering to the manufacturing and marketing of our billions of MedTech products per year—to look at the impossible and find transformative solutions that turn dreams into possibilities.

**Why Join Us?**

A career at BD means learning and working alongside inspirational leaders and colleagues who are equally passionate and committed to fostering an inclusive, growth-centered, and rewarding culture. You will have the opportunity to help shape the trajectory of BD while leaving a legacy at the same time.

To find purpose in the possibilities, we need people who can see the bigger picture, who understand the human story that underpins everything we do. We welcome people with the imagination and drive to help us reinvent the future of health. At BD, you’ll discover a culture in which you can learn, grow and thrive. And find satisfaction in doing your part to make the world a better place.

Become a **maker of possible **with us

Responsibilities of the BD Proactive Monitoring Supervisor role:

- The Proactive Monitoring Supervisor provides support to the Senior Manager, local management team, internal cross-functional teams, and the Proactive Monitoring team in various capacities to support established business goals and objectives.
- Respond to, evaluate, and prioritize internal alarm escalations; assist team with diagnosing and resolving issues regarding proprietary alarms.
- Maintain documents and resources for PowerBI Dashboards to identify trends and spikes.
- Implement and maintain monitoring tools, platforms, and solution documents to support proactive monitoring efforts.
- Analyze monitoring data and performance trends to anticipate potential issues and recommend preventive actions.
- Supervises the day-to-day operations of the Proactive Monitoring Team such as case creation, alarm resolution, and escalation.
- Oversees the completion of Proactive Monitoring Team training curricula.
- Facilitates coaching sessions with staff for behavioral, technical, and customer experience opportunities.
- Mentors staff and works to identify opportunities for development, growth, and advancement and establish best practices.
- Must demonstrate strong leadership and communication, and an understanding of the healthcare business environment.
- Other tasks and special projects designated by the Senior Manager.

Qualifications for the BD Proactive Monitoring Supervisor role:

- Associate’s Degree or equivalent education in Healthcare Technology or other technical field, or a minimum of 3 years of Field Service experience working in a medical environment
- Experience with BD Pyxis MMS products preferred
- Prior management/supervisory experience or project/team leadership experience preferred
- Must be able to manage customer and subordinate expectations, and possess excellent organizational skills, data analysis skills, and flexibility to readily adapt to change.
- Must have a proven ability to understand and communicate technical/business issues with senior leadership, direct reports, customers, and cross-functional teams (verbal & written).
- Must be detail oriented with adept business sense and the ability to direct employees towards meeting the company’s objectives.

Becton, Dickinson and Company is an Equal Opportunity/Affirmative Action Employer. We do not unlawfully discriminate on the basis of race, color, religion, age, sex, creed, national origin, ancestry, citizenship status, marital or domestic or civil union status, familial status, affectional or sexual orientation, gender identity or expression, genetics, disability, military eligibility or veteran status, or any other protected status.

**Primary Work Location**: MYS Kuala Lumpur - Jalan Kerinchi

**Additional Locations**:
**Work Shift**: MY1 Standard (Malaysia)

  • Remote Operations Specialist

    7 days ago

    Kuala Lumpur, Malaysia Baker Hughes Full time

    **Remote Operations Specialist** **Would you like to use the latest remote monitoring technology?** **Would you like to be in a team monitoring remote sites globally?** **Be part of a Remote Operations Team** Our Oilfield Services business provides intelligent, connected technologies to monitor and control our energy extraction assets. Our Digital Team...

  • HR Operations Supervisor

    2 months ago

    Kuala Lumpur, Malaysia Peopleworks.ai Full time

    We are looking for a HR Operations Supervisor with experience leading HR Assistants for a part time, remote and work from home job. This job role requires you to ensure our team discharge their HR tasks and duties in our current workflow according to our standard operating procedure. If you are excited for a potential career with work life balance and able...

  • Producer (Remote)

    1 week ago

    Kuala Lumpur, Malaysia The Financial Coconut Network Full time

    The Financial Coconut is seeking a talented and organised Producer to join our fast-growing personal finance podcast team. In this role, you will be responsible for all aspects of podcast production from guest outreach in pre-production to post-production efforts. **Responsibilities**: - **Guest Booking & Coordination**:Source, vet and book interesting...

  • Marketing & Admin Assistant (Remote, Work for Hong

    2 weeks ago

    Kuala Lumpur, Malaysia Alpha HR Full time

    Our client is a marketing agency in Hong Kong. They're hiring a part-time marketing/ admin assistant (remote) from Malaysia to support their business growth. Part Time, Flexible working hour. **100% remote working from home** Location: Remote (working for a Hong Kong company) **Working hours: Within 4 hours per day**, Mon - Fri (Suitable for Stay-at-home...

  • Supervisor

    4 weeks ago

    Kuala Lumpur, Malaysia Cornery FNB Sdn Bhd Full time

    JOB POSITIONS: - Supervisor (RM2100.00/month) - ________ JOB REQUIREMENTS: - Required language(s): Bahasa Malaysia and English. - At least 1 year of working experience in charge in F&B outlet is preferred for this position - Only Malaysian Citizens and PR need to apply. - Able to start work immediately or within short notice highly preferred. -...

  • Producer (Remote)

    2 months ago

    Kuala Lumpur, Malaysia The Financial Coconut Network Full time

    The Financial Coconut is seeking a talented and organised Producer to join our fast-growing personal finance podcast team. In this role, you will be responsible for all aspects of podcast production from guest outreach in pre-production to post-production efforts. **Responsibilities**: - **Guest Booking & Coordination**:Source, vet and book interesting...

  • Producer (Remote)

    23 hours ago

    Kuala Lumpur, Malaysia The Financial Coconut Network Full time

    The Financial Coconut is seeking a talented and organised Producer to join our fast-growing personal finance podcast team. In this role, you will be responsible for all aspects of podcast production from guest outreach in pre-production to post-production efforts. **Responsibilities**: - **Guest Booking & Coordination**:Source, vet and book interesting...

  • Service Supervisor

    2 months ago

    Kuala Lumpur, Malaysia IJEON FOODSERVICE (M) SDN BHD Full time

    **Service Supervisor** **Tuktuk Catering** **Responsibilities**: The **Service Supervisor** oversees all aspects of a banquet or event, including set-up, food presentation, serving, and clean up while focusing on detail and quality presentation and customer service. **Service supervisors** are also responsible for training and coaching of the banquet...

  • Remote Digital Marketing Specialist

    7 days ago

    Kuala Lumpur, Malaysia Diva Digital Sdn Bhd Full time

    We are actively seeking a skilled Google Ads Specialist with expertise in targeting the Malay market to join our freelance team. As a Google Ads Specialist, you will play a crucial role in engaging directly with customers, understanding their needs, and creating impactful Google Ads campaigns to drive traffic. This position offers the flexibility of remote...

  • Executive, Quality Monitoring

    6 days ago

    Kuala Lumpur, Kuala Lumpur, Malaysia Malaysia Airline Full time

    Job Title: Executive, Quality Monitoring & ComplianceReports To: Assistant Manager, Key Account ManagementRole Purpose: To assist with case investigation, analysis and data management in order to deliver accuracy and timely response on MEDA request/escalated cases and issues. SMEs for Call Centre in related fields, to enhanced Call Centre service delivery...

  • Executive, Quality Monitoring

    2 weeks ago

    Kuala Lumpur, Malaysia Malaysia Airline Full time

    **Job Title**: - Executive, Quality Monitoring & Compliance **Reports To**: - Assistant Manager, Key Account Management **Role Purpose**: - To assist with case investigation, analysis and data management in order to deliver accuracy and timely response on MEDA request/escalated cases and issues. - SMEs for Call Centre in related fields, to enhanced Call...

  • Remote customer care manager

    3 weeks ago

    Kuala Lumpur, Kuala Lumpur, Malaysia Malaysia Airlines Berhad Full time

    Job Description:Malaysia Airlines Berhad is seeking a Remote Customer Care Manager to join our team in Kuala Lumpur, Malaysia. As a Mid-toSenior Level position, the ideal candidate should have at least 8 years of experience in customer care management.Responsibilities:1. Lead a team of remote customer care representatives to ensure exceptional customer...

  • Remote customer care manager

    4 weeks ago

    Kuala Lumpur, Kuala Lumpur, Malaysia Malaysia Airlines Berhad Full time

    Job Description:Malaysia Airlines Berhad is seeking a Remote Customer Care Manager to join our team in Kuala Lumpur, Malaysia. As a Mid-toSenior Level position, the ideal candidate should have at least 8 years of experience in customer care management.Responsibilities:1. Lead a team of remote customer care representatives to ensure exceptional customer...

  • Producer (100% Remote)

    1 week ago

    Kuala Lumpur, Malaysia The Financial Coconut Network Full time

    The Financial Coconut is seeking a talented and organised Producer to join our fast-growing personal finance podcast team. In this role, you will be responsible for all aspects of podcast production from guest outreach in pre-production to post-production efforts. **Responsibilities**: - **Guest Booking & Coordination**:Source, vet and book interesting...

  • Shop Success Administrator

    2 weeks ago

    Kuala Lumpur, Malaysia Diva Digital Sdn Bhd Full time

    Shop Success Administrator - Remote Key Responsibilities: - Maintain and update client information and project statuses in our CRM system. - Relay important client information and expectations to the digital marketing team, ensuring clear and effective communication. - Assist in scheduling meetings, calls, and presentations between clients and the...

  • Remote Digital Marketing Specialist

    6 days ago

    Kuala Lumpur, Kuala Lumpur, Malaysia Diva Digital Sdn Bhd Full time

    We are actively seeking a skilled Google Ads Specialist with expertise in targeting the Malay market to join our freelance team. As a Google Ads Specialist, you will play a crucial role in engaging directly with customers, understanding their needs, and creating impactful Google Ads campaigns to drive traffic. This position offers the flexibility of remote...

  • Executive, Quality Monitoring

    2 weeks ago

    Kuala Lumpur, Malaysia Malaysia Airlines Full time

    **Reports To**: - Assistant Manager, Key Account Management **Role Purpose**: - To assist with case investigation, analysis and data management in order to deliver accuracy and timely response on MEDA request/escalated cases and issues. - SMEs for Call Centre in related fields, to enhanced Call Centre service delivery and resolve root cause issues to...

  • Junior PR Specialist

    2 months ago

    Kuala Lumpur, Malaysia TalentKompass Deutschland Full time

    **LOCATION**: Remote Work **SCHEDULE**: Part-time *** Are you seeking a unique opportunity to gain hands-on experience in public relations and work with a prestigious Management Consulting firm? TalentKompass Deutschland, a leading Human Resources company based in Germany, is searching for a Public Relations Intern to join our esteemed client. This remote...

  • Restaurant Supervisor

    2 weeks ago

    Kuala Lumpur, Malaysia LUSH & BLISS SDN BHD Full time

    A Restaurant Supervisor monitoring restaurant operations. Restaurant supervisors oversee all restaurant operations to ensure that restaurants run smoothly. They train and supervise restaurant staff, ensure compliance with food health and safety regulations, and resolve customer complaints. Restaurant Supervisor Job Description Template We are looking to...

  • Service Supervisor

    6 days ago

    Kuala Lumpur, Kuala Lumpur, Malaysia IJEON FOODSERVICE (M) SDN BHD Full time

    Service SupervisorTuktuk CateringResponsibilities:The Service Supervisor oversees all aspects of a banquet or event, including set-up, food presentation, serving, and clean up while focusing on detail and quality presentation and customer service. Service supervisors are also responsible for training and coaching of the banquet staff. Minimum one year work...