Remote Monitoring Supervisor

2 weeks ago

Kuala Lumpur, Malaysia BD Full time

**Job Description Summary**: The Proactive Monitoring Supervisor reports to the Senior Manager and supervises proactive monitoring activities for customers using the Remote Support Services dashboard to support company business objectives associated with the service and support of BD Pyxis products within the MMS portfolio.

We are **the makers of possible**

BD is one of the largest global medical technology companies in the world. _Advancing the world of health_ is our Purpose, and it’s no small feat. It takes the imagination and passion of all of us—from design and engineering to the manufacturing and marketing of our billions of MedTech products per year—to look at the impossible and find transformative solutions that turn dreams into possibilities.

**Why Join Us?**

A career at BD means learning and working alongside inspirational leaders and colleagues who are equally passionate and committed to fostering an inclusive, growth-centered, and rewarding culture. You will have the opportunity to help shape the trajectory of BD while leaving a legacy at the same time.

To find purpose in the possibilities, we need people who can see the bigger picture, who understand the human story that underpins everything we do. We welcome people with the imagination and drive to help us reinvent the future of health. At BD, you’ll discover a culture in which you can learn, grow and thrive. And find satisfaction in doing your part to make the world a better place.

Become a **maker of possible **with us

Responsibilities of the BD Proactive Monitoring Supervisor role:

- The Proactive Monitoring Supervisor provides support to the Senior Manager, local management team, internal cross-functional teams, and the Proactive Monitoring team in various capacities to support established business goals and objectives.
- Respond to, evaluate, and prioritize internal alarm escalations; assist team with diagnosing and resolving issues regarding proprietary alarms.
- Maintain documents and resources for PowerBI Dashboards to identify trends and spikes.
- Implement and maintain monitoring tools, platforms, and solution documents to support proactive monitoring efforts.
- Analyze monitoring data and performance trends to anticipate potential issues and recommend preventive actions.
- Supervises the day-to-day operations of the Proactive Monitoring Team such as case creation, alarm resolution, and escalation.
- Oversees the completion of Proactive Monitoring Team training curricula.
- Facilitates coaching sessions with staff for behavioral, technical, and customer experience opportunities.
- Mentors staff and works to identify opportunities for development, growth, and advancement and establish best practices.
- Must demonstrate strong leadership and communication, and an understanding of the healthcare business environment.
- Other tasks and special projects designated by the Senior Manager.

Qualifications for the BD Proactive Monitoring Supervisor role:

- Associate’s Degree or equivalent education in Healthcare Technology or other technical field, or a minimum of 3 years of Field Service experience working in a medical environment
- Experience with BD Pyxis MMS products preferred
- Prior management/supervisory experience or project/team leadership experience preferred
- Must be able to manage customer and subordinate expectations, and possess excellent organizational skills, data analysis skills, and flexibility to readily adapt to change.
- Must have a proven ability to understand and communicate technical/business issues with senior leadership, direct reports, customers, and cross-functional teams (verbal & written).
- Must be detail oriented with adept business sense and the ability to direct employees towards meeting the company’s objectives.

Becton, Dickinson and Company is an Equal Opportunity/Affirmative Action Employer. We do not unlawfully discriminate on the basis of race, color, religion, age, sex, creed, national origin, ancestry, citizenship status, marital or domestic or civil union status, familial status, affectional or sexual orientation, gender identity or expression, genetics, disability, military eligibility or veteran status, or any other protected status.

**Primary Work Location**: MYS Kuala Lumpur - Jalan Kerinchi

**Additional Locations**:
**Work Shift**: MY1 Standard (Malaysia)

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