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Customer Service Representative

7 months ago

Puchong, Malaysia KIOSKMEDIA (M) SDN.BHD Full time

**Responsibilities**
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
- Manage large amounts of incoming phone calls
- Resolve customer issues with company products
- Answer other customer questions and offer them access to helpful resources
- Direct questions to the right department when needed
- Ensure customer satisfaction
- Manage all desk administrative duties
- Maintain accurate records of interactions with customers and recurring user problems
- Follow up with customers as needed to ensure any problems are resolved

**Qualifications**
- Proven customer support experience or experience as a Client Service Representative
- Track record of over-achieving quota
- Strong phone contact handling skills and active listening
- Customer orientation and ability to adapt/respond to different types of characters
- Excellent communication and presentation skills
- Ability to multi-task, prioritize, and manage time effectively
- High school diploma

**Benefits**
- Cell phone reimbursement
- Free parking
- Health insurance
- Dental Claim
- Optical Claim
- Maternity leave
- Opportunities for promotion
- Professional development

**Job Types**: Full-time, Permanent, Fresh graduate

**Salary**: RM2,000.00 - RM2,300.00 per month

**Benefits**:

- Cell phone reimbursement
- Dental insurance
- Flexible schedule
- Free parking
- Health insurance
- Maternity leave
- Opportunities for promotion
- Parental leave
- Professional development
- Vision insurance
- Work from home

Schedule:

- Rotational shift

Ability to commute/relocate:

- Puchong: Reliably commute or planning to relocate before starting work (required)

Application Question(s):

- What is your expected Salary?

**Education**:

- STM/STPM (required)

**Experience**:

- Customer Care Specialist: 1 year (required)