Retail Merchandising Operations

2 weeks ago


Kuala Lumpur, Malaysia Shopee Full time

DepartmentBusiness Development and Partnerships- LevelEntry Level- LocationMalaysia - Kuala LumpurThe Business Development and Partnerships teams at Shopee are dynamic and energetic. The teams are always looking to acquire business opportunities to drive Shopee to be the No. 1 e-commerce platform in Southeast Asia and Taiwan. The aim of the Business Development and Partnership teams is to provide Shopee’s buyers with a wide variety of product listings at the best prices.
- Manage day-to-day operations of the online store, ensuring accurate and timely product listings, pricing, and inventory availability.
- Collaborate with cross-functional teams to launch new products, promotions, and campaigns in retail stores under management.
- Continuously enhance the user experience in the retail stores ensuring visuals are clear for better call-to-action for higher conversion rate and store layout arrangement for the most effective shopping journey.
- Coordinate with the merchandising team to ensure accurate categorization, tagging, and product descriptions for all items listed.
- Ensure all reporting submissions and tasks are done in a timely manner which includes store performance metrics and claims submission.
- Manage inventory levels and liaise with the logistics team to ensure timely order fulfilment, accurate tracking, and resolution of any shipping issues.
- Work closely with customer service to address customer inquiries, complaints, and product returns in a timely and professional manner.
- Implement and maintain quality control processes to ensure accurate and up-to-date information on product availability, pricing, and specifications.

**Requirements**:

- Min 1 year of experience in administrative work in e-commerce, digital or tech companies. Fresh graduates are encouraged to apply.
- Excellent analytical and problem-solving skills, with the ability to leverage data to drive operational improvements.
- Detail-oriented with exceptional organizational and multitasking abilities.
- Strong communication skills, both written and verbal, with the ability to collaborate effectively with cross-functional teams.
- Customer-focused mindset with a passion for delivering an outstanding online shopping experience.
- Ability to adapt to a fast-paced and dynamic work environment.



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