Team Leader, Collection

4 months ago

Kuala Lumpur, Malaysia Pall Full time

We are looking for an experienced and dynamic **Collections Team Lead (EMEA)** to supervise and manage a team of 3-4 collectors. In this leadership position, you will be responsible for overseeing daily collections operations, driving team performance, and ensuring the effective recovery of outstanding receivables. You will serve as a key liaison between your team and senior management, implementing strategies to improve collections processes and achieve departmental objectives. This role supports the EMEA time zone and working days.

This position is part of the Order to Cash Department, Pall Center for Financial Services (CFS) and will be located in Petaling Jaya, Malaysia.

**In this role, you will have the opportunity to**:

- ** Leadership**: Provide training and guidance to team members as needed and assist with the onboarding of new team members to ensure they understand their roles and responsibilities. Independently research and resolve issues. Conduct regular team performance reviews, offering coaching and development to enhance skills and productivity. Ensure the team is knowledgeable in best practices, compliance requirements, and customer service excellence.
- ** Management**: Oversee daily collections activities, including account management, payment negotiations, dispute resolution, and order blocking. Ensure compliance with company policies and industry regulations. Collaborate closely with internal and external stakeholders for issue resolution.
- ** Strategy Implementation**: Develop and implement effective collections strategies and processes to improve recovery rates and reduce overdue accounts. Monitor key performance indicators (KPIs) and adjust strategies as necessary.
- ** Reporting**: Support all mandated and ad-hoc reporting requirements, ensuring submissions meet deadlines.
- ** Process Improvement**: Identify opportunities for operational efficiencies and process enhancements. Lead initiatives to streamline workflows, implement new tools or technologies, and improve overall collections effectiveness.
- ** Customer Interaction**: Handle escalated customer interactions and complex cases, providing high-level support and resolution. Maintain positive relationships with key clients and stakeholders.
- ** Collaboration**: Work closely with internal stakeholders, such as the Sales and BU Finance teams, to address problematic accounts, align on collection strategies, and ensure a cohesive approach to collections and customer management.

**The essential requirements of the job include**:

- Bachelor’s degree in Accounting, Finance, Business Administration, or a related field. Relevant certifications are a plus.
- Minimum 5 years of experience in the related field is required for this position.
- Demonstrated strong leadership and people management skills, with excellent communication, negotiation, and interpersonal abilities.
- Advanced analytical and problem-solving skills.
- Working shift: 1:30 PM to 10:30 PM MYT.

**It would be a plus if you also possess previous experience in**:

- Working in a Shared Service environment
- Operating knowledge of ERP system - SAP

At Danaher, we value diversity and the existence of similarities and differences, both visible and not, found in our workforce, workplace and throughout the markets we serve. Our associates, customers and shareholders contribute unique and different perspectives as a result of these diverse attributes.

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