Operation Executive
6 months ago
An Operations Executive plays a critical role in creating a positive and safe living environment for residents. Effective management and communication skills are essential for this role, as well as the ability to handle various responsibilities related to facility maintenance, resident relations, and administrative tasks.
The role of an Operations Executive typically involves managing and overseeing the day-to-day operations of a dormitory. These individuals are responsible for creating a safe, comfortable, and conducive living environment for residents. Below are roles and responsibilities not limited to of Operations Executive:
**1. Resident Management**
a. Welcome new residents and assist with the check-in/out process.
b. Address residents'/clients’ inquiries and concerns promptly.
c. Organize and coordinate resident activities and events to promote a sense of community.
**2. Facility Management**
a. Performing inspections of maintenance and cleanliness of dormitory facilities, including common areas and individual rooms.
b. Coordinate and schedule routine maintenance, repairs, and cleaning services.
c. Ensure compliance with safety and security regulations.
**3. Security and Safety**
a. Enforce security protocols, including access control and visitor policies.
b. Respond to emergency and mitigate situations.
c. Address safety hazards and highlight to Dormitory Manager.
**4. Administrative Duties**
a. Manage dormitory records and documentation, including resident records, incident reports, and maintenance logs.
b. Coordinate room allocations with Admin Executive.
**5. Conflict Resolution**
a. Mediate conflicts among residents and address behavioural issues in a fair and respectful manner.
b. Ensure a peaceful living environment by setting and enforcing dormitory rules and policies.
**6. Communication**
a. Maintain clear and open communication with residents, staff, and management.
b. Keep residents informed about important updates, events, and policies.
**7. Community Building**
a. Foster a sense of community and inclusivity among residents.
b. Organize and facilitate social and educational events to encourage resident engagement.
**8. Compliance**
a. Ensure compliance with in-house rules and FEDA regulations.
**9. Problem Solving**
a. Address any issues or challenges that may arise within the dormitory, such as maintenance emergencies or resident disputes.
**10. Data Management**
a. Keep records of dormitory occupancy, maintenance requests, and resident feedback and provide reports to Dormitory Manager.
**Job Types**: Full-time, Permanent
Pay: RM3,000.00 - RM3,100.00 per month
Schedule:
- Monday to Friday
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