Travel Consultant
7 months ago
Easy Europe Holidays is looking for a Travel Consultant to join our merry and lively team of professionals helping travellers realize their vacation dreams
Our team works with mínimal supervision and with deadlines bringing efficiency and productivity to new heights
If you are passionate about the tour industry and travel (of course), we'd love to talk with you and explain more about this exciting vacancy with the company.
**Responsibilities**:
- Keeping records of customer interactions, transactions, comments, and complaints.
- Updating and recording all client information on the database.
- Processing quotation, bookings, invoice & receipt & special request.
- Understanding our packages thoroughly to answer customer needs.
- Acknowledging and resolving customer issues with patience Informing clients about the cancellation policy, including salient dates and all penalties.
- Collect payments, record financial transactions and process refunds.
- Making recommendations regarding sim cards, travel insurance, travel safety, visas, and immunizations.
- Maintaining a high degree of professionalism and maintaining client confidentiality.
- Meet sales targets and profit goals.
- Perform office-based administrative duties whenever required.
**Salary**: RM3,000.00 - RM4,000.00 per month
**Benefits**:
- Free parking
- Opportunities for promotion
- Professional development
Schedule:
- Day shift
Supplemental pay types:
- Performance bonus
Application Question(s):
- Can you work in office (located at Solaris Mont Kiara)?
- Do you posses own vehicle to commute for work?
**Education**:
- Diploma/Advanced Diploma (preferred)
**Experience**:
- travel agency: 1 year (preferred)
- customer service / customer support: 1 year (preferred)
**Language**:
- English (preferred)
- Mandarin (preferred)
- any dialect (Hokkien, Cantonese, Hakka etc) (preferred)
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