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Customer Sales Operation Specialist

4 months ago

Batu Kawan, Malaysia Agensi Pekerjaan Kujaya Sdn Bhd Full time

Global Leaders in Semiconductor Industry

Customer Sales Operation Specialist _(1-year Renewable Contract)_
- *opportunity change to permanent after 1 year_

Malaysia office located at Batu Kawan, Penang

**Compensation Package**:
Basic Salary - RM4,000 to RM4,800 (based on the experience)

Allowances: Transport Allowance RM150, 13 month bonus after full completion of one year.

As a Customer Sales Operations Specialist, you will be responsible for interacting with our customer base to maintain and grow customer relationships. It will be necessary for you to collaborate with internal and external stakeholders to ensure market share and sales plan goals are met, while considering best interest. In Order Management Organization, we aim to make the order process as efficient as possible and ensure we take full ownership and responsibility for solving any customer issues.

**Key Responsibilities**
- Sox compliant order entry and management of orders.
- Day to day management of customers’ accounts ensuring that a professional, collaborative and engaged relationship is developed and maintained.
- Ensure proactive steps are taken to optimize sales plans, maintain target inventory and meet other metric goals.
- Proactive monitoring/analyzing of sales forecast to identify gaps between supply and demand.
- Collaborate closely with internal partners for operational efficiency.
- Focal point for customer related operational issues /escalations.
- Identify and strive for continuous improvement including the establishment of global best practices for customer support.
- Remain knowledgeable about all organizations products and services to support sales efforts, as well as Customers’ products and market to better serve customers’ needs and to represent Customer of the company.

**Position Requirements**
- At least Bachelor of degree in any field.
- 3-5 years related experience in similar job is preferable.
- Strong communication and interpersonal skills.
- Adaptability to change in a highly dynamic/challenging work environment.
- Ability to communicate fluently in English is a must; additional languages of Japanese are considered an asset.
- Knowledge on basic to intermediate Supply Chain is desired.
- Basic finance and accounting knowledge is desired.

**Job Type**: Contract
Contract length: 12 months

Pay: RM4,000.00 - RM4,800.00 per month

**Benefits**:

- Additional leave
- Health insurance
- Professional development

Schedule:

- Monday to Friday

Supplemental pay types:

- 13th month salary
- Overtime pay

Application Question(s):

- How many language do you know ?

**Education**:

- Bachelor's (required)

**Experience**:

- Customer service/suppory: 3 years (preferred)

**Location**:

- Batu Kawan (preferred)

Expected Start Date: 06/03/2024