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Customer Relations Specialist
2 weeks ago
Job Responsibilities
Engaging with walk-in customers to address inquiries, complaints, and feedback in a professional and timely manner.
Providing accurate information, guidance, and assistance to customers to resolve issues and enhance their experience.
Maintaining detailed records of customer interactions and feedback to identify trends and opportunities for improvement.
Conduct customer surveys, and prepare reports for Management.
Supporting the development and execution of customer engagement initiatives and strategies.
Collaborating with internal teams to coordinate and implement solutions for customer concerns.
Job Requirement
Possess at least diploma in Administration or related field
Strong communication and interpersonal skills.
Excellent problem-solving abilities and attention to detail.
Availability to work shift hours, including weekends and public holiday.
Ability to converse in Thai or Indonesia are added advantages.
Pay: RM1,800.00 - RM2,000.00 per month
**Benefits**:
- Free parking
- Maternity leave
- Parental leave
Schedule:
- Day shift
Supplemental pay types:
- Overtime pay
- Performance bonus
- Yearly bonus
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