Process Executive

2 weeks ago


Selangor, Malaysia Cognizant Full time

Cognizant Selangor, MalaysiaPosted 3 hours ago Permanent Competitive
- Process Executive (Payments Fraud & Risk)
- The project involves identifying fraudulent users/transactions by analysing the purchase pattern of the business' customers to eliminate fraud for one of the Largest Technology giants. As part of the contractual obligations, the client expects the team to follow certain policy guidelines, meet stringent TAT, productivity and a minimum monthly average quality as per the target**Detailed Role & Responsibilities**
- Ensure to meet daily KPIs
- Accountable for the success and quality of the process
- Ensures that the process is followed correctly in Service Operations
- Ability to learn to work with customer internal tools
- Agent will also be trusted to maintain a high degree of confidentiality while meeting strict deadlines
- Flexible to work in assigned shift timings as per process requirements

**Requirements**:

- Willing to work in 24x7 environment
- Ability to manage critical situations with minimum supervision
- MS Office & strong keyboard skills
- Good interpersonal and communication skills
- Ability to perform in adverse situations
- Excellent written, reading & spoken communications skills in English
- Good Cognitive, Logical & Analytical skills
- Understanding of the social space (trends, influencers, engagement, things to be cautious of etc.)
- Excellent analytical and research skills
- Quick learning and understanding of complex processes
- Experience with Payments Fraud & Risk (or similar programs)
- Internet Savvy

Employee Status : Fixed Term Contractor
- Shift : Variable
- Travel : No
- Job Posting : Jun 30 2023
- About Cognizant-
- Job ID COGNGLOBAL00054794265


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