Hotel Receptionist
7 months ago
Job Responsibilities
- Greets and ensures that all guests are assisted at all times in a friendly and helpful manner and attempts to learn and use
guest’s name at every opportunity.
- Registers and rooms all arrivals according to established procedures.
- Performs check in, check out and room change procedures and ensures all data are entered completely into the Hotel
system.
- Maintains cashier float and ensures accurate daily report of all money received.
- Cashes Hotel guest’s travelers checks and assists with currency exchange.
- Keeps abreast of all modifications to accounting policies and procedures.
- Is responsible in attending to guest’s request of using the service of the safety deposit box at all times.
- Is knowledgeable of all special promotion procedures.
- Attends to guest’s complaints, inquiries and requests, and refers problems to his/her superior if he/she is unable to
assist.
- Does everything possible to ensure that the guests depart the Hotel with a positive impression of the Hotel services.
- Performs audit balances and prepares all works for audit in an orderly fashion.
- Maintains comprehensive knowledge of standard reservation procedures including correct forms to use, how to read fax,
- Maintains exemplary departmental standards of behavior and apperance and attitude at all times.
- Takes personal interest and pride to ensure that the Reception desk work areas ares are kept clean and in orderly state at
all times.
- Is fully aware of the credit policy.
- Has full knowledge of Solaire Manila standards.
- Ensures guest receives prompt attention and request will be fullfilled immediately.
- Ensures guest satisfaction during his/her shift.
- Maintains a neat and tidy appearance at all times.
- When assigned, handles the Call Center Back Office and does the following tasks:
Answers phone calls and ensures that all guests are assisted at all times in a friendly and helpful manner and
attempts to learn and use guest’s name at every opportunity.
Performs rooms controlling; blocking of rooms for all arrivals, ensuring the guest’s room preferences is met.
Assists guest in the event of a possible room transfer; calls the bell service for luggage assistance.
Is responsible in attending to guest’s request of using the service of the safety deposit box at all times.'
Monitors the Saflok system and report to the Duty Manager any discrepancies found in the system
- Handles cashiering activities during assigned shift including:
Cash handling and banking procedures
Dealing with irregular payments
Instructing team members of credit policies and facilities
Carry out debtor control
Preparation of cashier reports
Supervision of the whole cashiering system
Accuracy of the Foreign Exchange Board
- Assumes other duties assigned by Management as required.
**Job Requirements**
Education
- Certification holder in Hospitality Management or related disciplines
Work experience
- Relevant experience of Front Office in the Hotel industry is an advantage
**Relevant skills**
- Knowledge of Hotel facilities and services
- Initiative, organized and detail-oriented; excellent communication and interpersonal skills
- Good command of both written and spoken English and Mandarin; knowledge of another foreign language is an advantage
- Male, at least 5’ 8” in height; female, at least 5’ 4” in height
**Salary**: RM9,500.00 - RM11,000.00 per month
**Benefits**:
- Health insurance
- Opportunities for promotion
Schedule:
- Rotational shift
Supplemental pay types:
- 13th month salary
- Overtime pay
- Performance bonus
- Yearly bonus
Application Question(s):
- Are you willing to work in the Philippines?
**Language**:
- Mandarin (required)
Ability to Relocate:
- Kuala Lumpur: Relocate with an employer provided relocation package (required)
-
Receptionist
3 days ago
Kuala Lumpur, Malaysia Poorna Hotel Full timeReceptionists are responsible for greeting visitors and delivering exceptional customer service assistance. This entails answering calls and fielding them accordingly, addressing visitor questions and needs, and providing an overall welcoming environment. This oftentimes includes performing ad hoc administrative duties as needed. Receptionists are employed...
-
Hotel Front Desk
4 days ago
Kuala Lumpur, Malaysia Best View Hotel (sri petaling) sdn bhd Full timeHotel receptionist, greet and help to check in and check out customer. Process online booking and handle cash and credit card transaction with customer. Ensure customers' satisfaction. We are boutique hotel in sri petaling that aim to provide customer comfortable and affordable stay. Aim to be fastest growing boutique hotel in Malaysia. We currently have two...
-
Hotel Receptionist
7 months ago
Kuala Lumpur, Malaysia BRICK HOUSE SDN BHD Full time**Position Title: Hotel Reception** **Job Overview**: As a Hotel Receptionist, you will be responsible for overseeing all aspects of the front desk operations to ensure exceptional guest service and satisfaction. You will manage a team of front desk agents, handle guest inquiries and concerns, coordinate with other hotel departments, and maintain accurate...
-
Receptionist
2 weeks ago
Kuala Lumpur, Malaysia Hotel Equatorial Full timeSenctum Wellness Receptionist's duties and responsibilities include greeting visitors, helping them navigate through an office, and supplying them with refreshments as they wait. In addition, they maintain calendars for appointments, sort mail, make copies. **Salary**: RM2,200.00 - RM2,500.00 per month **Benefits**: - Health insurance - Maternity leave -...
-
Receptionist / Front Desk
7 months ago
Kuala Terengganu, Malaysia TY HOTEL Full timeTheir duties may include - **greeting guests as they come in**: - **managing the check-in and check-out process**: - **answering questions and requests**: - **helping with administrative tasks at the front desk**. - **The hotel receptionist must be trustworthy and able to work well with little direct supervision** **Job Types**: Full-time,...
-
Hotel Receptionist Wanted
7 months ago
Kuala Lumpur, Malaysia Hotel China Town 2 Full timeExperience is preferable, no experience is also encouraged to apply, we will long term. **Requirements**: - Friendly, good character, willing to learn new things - Hardworking, responsible & can follow orders - Able to work as a team - Has basic computer knowledge and skills - Able to work on weekends - Have a good command in English & Malay. Any...
-
Front Desk Hotel
7 months ago
Kuala Lumpur, Malaysia Hotel Zamburger Sdn Bhd Full timeServes visitors by greeting, welcoming, and directing them appropriately; notifies company personnel of visitor arrival; maintains security and telecommunications system. - Welcomes visitors by greeting them, in person or on the telephone; answering or referring inquiries. - You will also ensure hotel charges are processed diligently to guest’s accounts,...
-
Hotel Receptionist
1 week ago
Kuala Lumpur, Malaysia Holiday Inn Express KLCC Full timeWhat’s the job? The moment a guest steps into one of our hotels, they walk into a genuinely memorable experience. As a Hotel Receptionist, you’ll not only be the person they rely on to handle transactions, offer local insights, and anticipate every detail of a friction-free experience. You’ll also create a warm atmosphere that makes our guests feel at...
-
Hotel Receptionist
5 days ago
Kuala Lumpur, Malaysia Holiday Inn Express Kuala Lumpur City Centre Full timeWhat’s the job? The moment a guest steps into one of our hotels, they walk into a genuinely memorable experience. As a Hotel Receptionist, you’ll not only be the person they rely on to handle transactions, offer local insights, and anticipate every detail of a friction-free experience. You’ll also create a warm atmosphere that makes our guests feel at...
-
Receptionist
7 months ago
Kuala Lumpur, Malaysia Recruit Express Service Sdn bhd Full timeThe role of receptionist is responsible to provide co-working space for rent. - Provide front-desk support, greeting customer. **Job Requirement** - Must be presentable - 1-2 years of working experience in Hotel - Good communication skills **Salary**: RM3,000.00 - RM3,500.00 per month Ability to commute/relocate: - Kuala Lumpur: Reliably commute or...
-
Front Desk Receptionist
5 days ago
Kuala Terengganu, Malaysia KG CINA HOTEL SDN BHD Full timeFront Desk Receptionist & Room Attendant hotel SPM / O Level / SKM Level 1 / SKM Level 2 / SKM Level 3 or Equivalent
-
Hotel Front Office Assistant
4 months ago
Kuala Lumpur, Malaysia MANA MANA SUITES SDN BHD Full time**Job Title: Hospitality Wizard (Hotel Receptionist)** - **MILLERZ SQUARE at Old Klang Road by Mana Mana Suites Sdn Bhd **_ Are you a master multitasker with a knack for making guests feel like royalty? Do you thrive in a fast-paced environment where no two days are the same? If so, we have the perfect role for you as a Hospitality Wizard (Hotel...
-
Hotel Receptionist
7 months ago
Kuala Lumpur, Malaysia GFG HOME REALTY SDN BHD Full timeJob description - Perform all check-in and check-out tasks - Manage online and phone reservations - Inform customers about payment methods - Register guests collecting necessary information (like contact details and exact dates of their stay) - Welcome guests upon their arrival and assign rooms - Provide information about our hotel, available rooms, rates,...
-
Hotel Front Desk
3 days ago
Kuala Lumpur, Malaysia GFG HOME REALTY SDN BHD Full timeWe are looking for a Receptionist to serve as our guests’ first point of contact and manage all aspects of their accommodation. Receptionist responsibilities include registering guests, managing reservations, and providing information about rooms, rates and amenities. If you have a knack for customer service and work experience in the hotel industry,...
-
Professional Receptionist
7 months ago
Kuala Lumpur, Malaysia Talent Houz Staffing Full time**Job Summary**: As a Receptionist, you will be the first point of contact for our guests. Your primary responsibilities will include greeting guests, checking them in and out, managing reservations, and addressing any guest inquiries or issues. Additionally, you will be required to serve alcohol to guests when necessary, adhering to all legal requirements...
-
Front Desk Receptionist
7 months ago
Kuala Lumpur, Malaysia Kuceng Cat Hotel & Spa Full time**Front Desk Receptionist** Kuceng Cat Hotel & Spa stores are fun and lively environments where you will be working with talented groomers and also learn about the great opportunities in the grooming industry. **Essential Responsibilities and Duties**: - Opening the store in the morning - Greeting, receiving and directing customer, supplier and visitors...
-
Receptionist Hotel
7 months ago
Kuala Lumpur, Malaysia GFG HOME REALTY SDN BHD Full timeJob description - Perform all check-in and check-out tasks - Manage online and phone reservations - Inform customers about payment methods - Register guests collecting necessary information (like contact details and exact dates of their stay) - Welcome guests upon their arrival and assign rooms - Provide information about our hotel, available rooms, rates,...
-
Hotel Receptionist
7 months ago
Kuala Lumpur, Malaysia GFG HOME REALTY SDN BHD Full timeJob description - Perform all check-in and check-out tasks - Manage online and phone reservations - Inform customers about payment methods - Register guests collecting necessary information (like contact details and exact dates of their stay) - Welcome guests upon their arrival and assign rooms - Provide information about our hotel, available rooms, rates,...
-
Hotel Receptionist
7 months ago
Kuala Lumpur, Malaysia GFG HOME REALTY SDN BHD Full timeJob description - Perform all check-in and check-out tasks - Manage online and phone reservations - Inform customers about payment methods - Register guests collecting necessary information (like contact details and exact dates of their stay) - Welcome guests upon their arrival and assign rooms - Provide information about our hotel, available rooms, rates,...
-
Guest Service Assistant
3 days ago
Kuala Lumpur, Malaysia Star Hill Hotel Sdn Bhd Full timeHospitality establishment receptionists provide first point of contact and assistance to the guests of a hospitality establishment. They are also responsible for taking bookings, processing payments and giving information. Star Hill Hotel Sdn Bhd (SHHSB) was established on 17.10.1995 and started business on 1 March 1999. The company manages the services of...