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Hotel Front Office Assistant

4 weeks ago

Kuala Lumpur, Malaysia MANA MANA SUITES SDN BHD Full time

**Job Title: Hospitality Wizard (Hotel Receptionist)**
- **MILLERZ SQUARE at Old Klang Road by Mana Mana Suites Sdn Bhd **_

Are you a master multitasker with a knack for making guests feel like royalty? Do you thrive in a fast-paced environment where no two days are the same? If so, we have the perfect role for you as a Hospitality Wizard (Hotel Receptionist) at our enchanting hotel

**Key Responsibilities**:
1. Magical Check-Ins: Greet guests with a warm smile and sprinkle a dash of charm to ensure their check-in experience is seamless and delightful.

2. Spellbinding Customer Service: Cast a spell of exceptional customer service by anticipating guests' needs and providing them with enchanting recommendations for local attractions and amenities.

3. Mystical Multitasking: Juggle check-ins, reservations, phone calls, and guest requests like a true wizard, all while keeping a sparkling smile on your face.

4. Wizardly Problem-Solving: Use your magical powers to resolve guest inquiries, concerns, and complaints with finesse and grace, turning any frown upside down.

5. Enchanting Administrative Duties: Wave your wand over administrative tasks such as managing reservations, handling payments, and maintaining guest records with precision and accuracy.

**Qualifications**:

- A passion for creating magical experiences for guests
- Exceptional communication skills (both spellbinding verbal and written)
- Ability to multitask like a sorcerer and remain calm under pressure
- Previous experience in hospitality or Guest Services (wizardry training a plus)
- Proficiency in using magical tools such as reservation systems and office software

**Perks and Benefits**:

- Access to our mystical training academy to enhance your wizardry skills
- Spellbinding discounts on hotel stays and enchanting amenities
- A magical work environment filled with camaraderie and fun
- Opportunities to attend fantastical events and workshops in the hospitality realm
- **Join us on a magical journey where every day is an adventure and every guest is a cherished visitor to our enchanted realm** _**To apply, send us your most enchanted resume and a cover letter casting your spell of why you're the perfect fit for this role.**_

Disclaimer: No actual magic spells are required for this position, but a positive attitude and a willingness to create magical moments are a must

**Job Types**: Full-time, Permanent

Pay: RM1,900.00 - RM2,500.00 per month

**Benefits**:

- Health insurance
- Maternity leave
- Opportunities for promotion
- Professional development

Schedule:

- Afternoon shift
- Day shift
- Early shift
- Evening shift
- Holidays
- Rotational shift

Supplemental Pay:

- Overtime pay

Ability to commute/relocate:

- Kuala Lumpur: Reliably commute or planning to relocate before starting work (preferred)

**Experience**:

- Guest Services: 1 year (required)

**Location**:

- Kuala Lumpur (required)

Willingness to travel:

- 50% (required)