Front Office Manager 5 Hotel
4 months ago
**This role is based in Cambodia, Phnom Penh
Reporting directly to the General Manager, the Front Office Manager is responsible for overseeing the day-to-day operations of the Front Office department, ensuring a seamless guest experience from arrival to departure. The role includes managing the front desk team, coordinating with other departments, and maintaining the highest levels of customer service, professionalism, and hospitality. This position plays a key role in guest satisfaction, aiming to exceed expectations and ensure repeat business.
**Responsibilities**:
Operation Efficiency
- Oversee the daily operations of the Front Office, ensuring smooth check-in and check-out processes.
- Ensure optimum occupancy and average room rate for the purpose of maximizing revenue.
- Ensure the accuracy of guest billing and room assignments.
- Ensure priority members such as repeat guests and other VIPs receive special attention.
- Maintain and improve standard operating procedures (SOPs) to ensure consistent service delivery.
Financial Management
- Assist in the preparation of the department's budget.
- Monitor and control departmental expenses to stay within budget.
- Analyze financial data, such as room revenue and occupancy rates, to identify opportunities for cost savings and revenue enhancement.
Staff Management
- Lead, train, and motivate the Front Office team.
- Recruit, selects and orients staff to meet the hotel's standard.
- Conduct regular performance reviews and provide constructive feedback to staff.
- Foster a positive and productive work environment.
Collaboration
- Coordinate with other departments, such as Housekeeping, Maintenance, and Food & Beverage, to ensure guest needs are met.
- Participate in regular meetings with management to discuss hotel performance and guest feedback.
- Work closely with the Sales and Marketing team to promote hotel services and facilities.
Reporting
- Prepare and present regular reports on Front Office performance, including guest satisfaction scores, occupancy rates, and financial metrics.
- Analyze guest feedback to identify trends and areas for improvement.
- Implement corrective actions as needed to address service issues.
**Requirements**:
- Bachelor’s degree in Hospitality Management or equivalent
- At least 10 years relevant experience in front office operations in hotel
- At least 5 years management experience as front office manager or equivalent
- Have experience in managing at least 500 rooms
- Have experience in managing team size of at least 50 staffs
- Solid knowledge of hotel system such as Opera
- Able to converse in English and Mandarin due to job nature such as liaising with Mandarin-speaking guests and stakeholders.
Registration No: R23117478 (Mandy Lim Teng Hong)
EA Licence No: 23C1821 (AM Recruitment Pte Ltd)
Pay: From RM18,000.00 per month
Application Deadline: 10/04/2024
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