Front Office Supervisor

5 months ago


Kuala Lumpur, Malaysia Eastin Hotel Kuala Lumpur Full time

Job Description:
We are currently seeking an experienced and dynamic Front Office Supervisor to join our exceptional hotel team. As a Front Office Supervisor, you will play a key role in overseeing the front desk operations, ensuring exceptional guest service and efficient daily operations. This is an excellent opportunity for a motivated individual with a passion for hospitality and a commitment to delivering an outstanding guest experience.

**Responsibilities**:

- Supervise and lead the front desk team, including Front Desk Agents and Guest Service Representatives.
- Train, coach, and motivate team members to provide excellent customer service and maintain high standards.
- Ensure smooth check-in and check-out processes, handling any guest issues or concerns promptly and professionally.
- Coordinate and monitor the daily operations of the front desk, ensuring efficient workflows and adherence to established procedures.
- Assign tasks and responsibilities to team members, ensuring optimal coverage at all times.
- Conduct regular performance evaluations and provide constructive feedback to team members.
- Assist in resolving guest complaints and find suitable solutions to ensure guest satisfaction.
- Maintain a thorough understanding of hotel services, amenities, and local attractions to assist guests with inquiries and recommendations.
- Collaborate with other hotel departments to ensure seamless guest experiences.
- Prepare reports, maintain records, and handle administrative tasks related to front desk operations.

**Requirements**:

- High school diploma or equivalent; additional education in hospitality or a related field is a plus.
- Proven experience as a Front Desk Supervisor or similar role within the hotel industry.
- Excellent leadership and team management skills.
- Strong communication and interpersonal abilities.
- Customer-focused mindset with a passion for delivering exceptional service.
- Proficient in using hotel management software and computer systems.
- Ability to handle challenging situations with tact, professionalism, and problem-solving skills.
- Strong organizational and time management skills.
- Flexibility to work in a fast-paced environment and adapt to changing priorities.
- Availability to work a flexible schedule, including weekends and holidays.

**Benefits**:

- Competitive salary based on experience and qualifications.
- Health insurance.
- Paid vacation and sick leave.
- Employee discounts on hotel stays, dining.
- Training and development opportunities for career advancement.
- Positive and supportive work environment.

**Job Types**: Full-time, Permanent

**Salary**: RM2,200.00 - RM2,500.00 per month

**Benefits**:

- Health insurance
- Opportunities for promotion
- Professional development

Schedule:

- Rotational shift

Supplemental pay types:

- Overtime pay

Ability to commute/relocate:

- Kuala Lumpur: Reliably commute or planning to relocate before starting work (required)



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