Front Office Assistance
6 months ago
A front office hotel department can be considered the hotel’s face. The department interacts with hotel guests when they arrive and handles reservations, check-ins, room assignments, room rates, revenue management, creating and managing a database containing guest information, and providing concierge services.
As it will usually be the first point of contact for guests arriving at a hotel, there is a major customer service component to the front office. The department is primarily responsible for optimizing the guest experience and ensuring that customer expectations are met and, if possible, exceeded.
**Job Types**: Full-time, Permanent
Pay: RM1,800.00 - RM2,000.00 per month
**Benefits**:
- Health insurance
- Maternity leave
- Opportunities for promotion
Schedule:
- Afternoon shift
- Day shift
- Early shift
- Evening shift
- Night shift
- Rotational shift
Supplemental pay types:
- Performance bonus
Ability to commute/relocate:
- Kuala Lumpur: Reliably commute or planning to relocate before starting work (preferred)
**Experience**:
- Front desk: 1 year (preferred)
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