Director of Sales

3 weeks ago

Kota Damansara, Malaysia RIYAZ International Sdn. Bhd. Full time

**KEY RESPONSIBILITIES AND ACCOUNTABILITIES**
- Responsible for the overall Sales & Marketing at the RIYAZ Group Level.
- The Director of Sales & Marketing will bring strong business to RIYAZ Hotels & Resorts through sourcing, negotiating and winning Sales Accounts to generate targeted revenue.
- To organize the Sales & Marketing functions within the properties in order to source, secure and maximize all sales opportunities in line with the Annual Business Plan.
- Act as brand champion and oversee management of social media channels.
- Delivering your duties in a professional and efficient manner, in accordance with the Hotel's and Company's Policies and Procedures in ensuring that a high level of service is maintained.

**DESCRIPTION OF WORK**

1. Set joint objectives and goals with the CEO of Hotels & Resorts and with the General Manager for each property within appropriate time frames and measure performance against objectives.

2. Ensure that all sales leads are handled effectively and efficiently by the respective Sales & Marketing Department of each property.

3. Anticipate guest’s needs through observation and offer prompt, efficient service either personally or through effective communication with the team.

4. Be responsible for all designated account bases.

5. Togetehr with the respective Sales & Marketing team at the property level to develop an effective market sales and promotional action plans.

6. Effectively manage inventory/price control across all on line channels.

7. Effective control over suppliers and other business partners.

8. Evaluate and organize appropriate sales trips to develop potential markets.

9. Establish a regular core pattern for meeting with principals of target markets.

10. Maintain competitor analysis by reviewing offers within target markets.

11. Maintain allotment system, working closely with reservations to monitor materialization.

12. Ensure all opportunities to build revenue from the accounts is considered including catering and restaurant opportunities.

13. Forecast, analyze and report Sales and Profit results in the market segment.

14. Ensure that the input of all data into the system is recorded for appropriate account management follow up and tracing.

15. Ensure that the team shall be trained with the product knowledge for effective and competent service delivery to clients as expected and required.

16. Ensure that the team understand the benefits of the Loyalty Program.

17. Participate in the preparation of the Strategic Business Plan.

18. Monitor all product and performance standards and ensure action is taken when standards are not being met.

19. Ensure recovery calls are dealt with in an appropriate effective and timely manner.

20. Coordination of all aspects of the departments operation to ensure that the services of the Department are delivered to guests or internal customers with the aim of exceeding guest expectations and in accordance with Brand Standards and Procedures.

21. Uphold the SNAP Service Culture by demonstrating the Service Standards at all times to guests and fellow employees.

22. Proactively identify risks and to assess, respond, control and monitor the risks that are inherent in the course of doing the business and operational activities.

23. Manage and control leakage of personal information of business associates, employees, and/or any third party without their written consent under the ambit of Personal Data Protection Act 2010 (Act 709) unless required by governing Laws and Regulations, e.g. legal cases, Government and its Agencies.

24. Comply, supervise and follow all aspects of activities under your responsibility and accountability in accordance to the Occupational and Safety Health Policy and Procedures under the ambit of the Occupational and Safety Health Act 1994.

25. Lead, manage and motivate employees to deliver the performance standards and expectations and periodically review employees’ performance including creating and delivering development plans (training) for continual improvements.

To summarize, it is not the intention of this Job Description to limit the scope or responsibilities of the above-mentioned, but to highlight the most important aspects of your position. It is essential that all ambassadors are committed to their jobs and the success of the enterprise, and maintain a willingness to accept total flexibility of jobs and duties throughout the Company.

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