Books & Magazines Specialist

**Books & Magazines Specialist**

**Permanent Role**

**WHSmith - Kuala Lumpur International Airport (KLIA1 & KLIA2)**

**What’s in it for you?**

First and foremost, you’ll be in a fun, fast-paced retail role and if you love working for the brand, you could move onwards and upwards in the company. You’ll receive competitive pay and benefits tailored to Malaysia.

**About us**

WH Smith is one of the World’s most popular bookseller, newsagent and convenience retailers and is loved by millions of customers who shop in our Stores across the world. But did you know we’ve been around since 1792 and have over 14,000 employees across the globe, we want everyone to feel welcome and we’ve lots to celebrate. We continue to grow by putting our customers first and have a strong culture of innovation and entrepreneurialism. Whilst continuing to empower our sustainability promise of Planet, People and Community.

**Our Values**

Here at WHSmith we live by four core values which are as relevant today as they were back in 1792. We always want to look outwards, focus on our customers and keep our promises. Our values help us just do that
- **Customer Focused: We keep our customers at the heart of everything we do.**:

- **Value Our People: Our people are respected and valued in an honest and open environment.**:

- **Drive For Results: We push ourselves to achieve ambitious and competitive results, delivering with pace.**:

- **Accountability: We take personal responsibility and deliver what we say we will.**

**So, what’s it like?**

At our Travel Stores, you will help our customer before or after their trip, by assisting them with queries, advice and great service. You will keep our stores looking there best, replenishing stock, handling deliveries, and creatively merchandising new displays, all whilst remaining a friendly face within the store. Thanks to your great service, wherever our customers are going, you can be sure they will always remember WHSmith.

**About you?**

If you have got retail experience already, all the better. What is most important though is having plenty of enthusiasm and energy—nothing stands still here, least of all you. That also means being able to learn the role quickly, even if you haven’t done retail work before. But if you’re a good listener and great communicator, you will be up to speed in no time and ready to play a valued role in your team.
- *To be successful in role, valid security checks must be completed._

**Responsibilities**:

- Perform day-to-day operations, ensuring smooth functioning of the store.
- Deliver exceptional customer service to all customers. **Working as an active member of the team, supporting colleagues in all tasks if required.**:

- Efficiently and accurately manage stock acceptance and returns processes for books and magazines in the store.
- Execute efficient stock replenishment for books and magazines while maintaining store tidiness.
- Uphold high standards of display and visual merchandising, in alignment with planograms for books and magazines.
- Demonstrate excellent books and magazines knowledge to customers highlighting key promotions and offers for books and magazines.

**Job Requirements**:

- Preferred experience acquired within a books retail environment.
- Strong teamwork skills and a customer-oriented mindset.
- Confident in maximizing sales opportunities.
- Detail-oriented mindset for precise stock management and store presentation.
- Able to work in shift hours, weekends & public holidays.
- Willingness and ability to travel within Malaysia.
- Required languages: Bahasa Malaysia and English. Proficiency in Chinese is an added advantage

**Schedule**:

- 5 Working Days
- Rotational Shift

**What we offer you?**
- Competitive salary
- Statutory Deduction: EPF, SOCSO, EIS
- Good Working Environment
- Professional Career Development

**Job Types**: Full-time, Permanent

**Salary**: RM2,500.00 - RM3,000.00 per month

**Benefits**:

- Flexible schedule
- Maternity leave
- Opportunities for promotion
- Professional development