Service Manager Analytics

3 weeks ago


Petaling Jaya, Malaysia FrieslandCampina Full time

The Service Owner has an end-to-end accountability for the quality of Analytics Platform service, making sure they deliver the correct changes at the right time and at the right cost to provide tangible value to customers. The job plays a role in establishing a data-centric organisation by ensuring an always on Analytics Platform.

What we ask
- Working and thinking level: Higher Vocational / Applied sciences / Bachelor (HBO) > 10 years of experience (in a data related role) or Academic / Master (WO) > 7 years of experience in a data related role.
- Extensive experience in various stages of the product life cycle, demonstrating the ability to make informed decisions on progression or pausing.
- Proficient in planning and engaging with relevant stakeholders at each project stage.
- On top of industry best practices and skilled in optimising operational efficiency through effective communication of working methods.
- Able to proactively anticipate and address problems within the broader context, articulating issues and guiding others to do the same.
- Able to collaborate with, lead and inspire an expert team with enthusiasm.

What we offer

FrieslandCampina offers you a place to be yourself. In an innovative work environment with facilities and support that are second to none, we welcome your skills, ideas and passion. Most of all we welcome you as the person you are and the person you want to be. Our mission is to liberate people to work smarter. Our reward policies support FrieslandCampina’ s values and business strategy by helping to attract, engage and retain the best possible talent at every level. We offer remuneration packages that recognize and reward individual performance, experience and potential, while reflecting competitive practices in all the countries in which we operate. A transparent, consistent and fair approach to reward is critical to our success and growth.
- Vacancy description- Accountable for the quality of Analytics Platform service.
- Serve as the central point of contact, ensuring accuracy in the Service Catalog
- Adopt a portfolio view, managing end-to-end services, which include multiple products and channels.
- Ensure compliance with agreed internal & external standards, pro-actively manages external audits and inform the budget owners on potential outcomes.
- Long term vision to enhance the service of the platform and set the scene for self-service (business) users.
- Manage client communication for service launch and maintenance, coordinate internal communication, and influence vendor development for continuous improvement.


  • Marketing Intern

    5 days ago


    Petaling Jaya, Malaysia Avinity Analytics Sdn Bhd Full time

    **Role Overview** They will work with the marketing team and supporting teams (such as programmers and graphic designers). They will learn to conceptualize digital marketing campaigns and execute them effectively with all necessary training provided. We are looking for that special someone who not only would assist Avinity Analytics’ marketing team, but...


  • Petaling Jaya, Malaysia Recruit Express Service Sdn Bhd Full time

    **Job Responsibility** - Provide technical service training to authorized service center technician - Provide services information including but are not limited to spare parts, warranty and troubleshooting - Check and investigate warranty claims from customers - Provide technical support to related stakeholders - Prepare spare part recommendation for...

  • Data Scientist

    5 days ago


    Petaling Jaya, Malaysia TopNotch Full time

    **Get To Know Our Team** - The Consumer Experience Tech Family is a group of passionate Product Managers, Designers, Analytics and Engineers dedicated to delivering exceptional experiences to our users. We thrive on collaboration, innovation, and continuous learning. As a member of the Data Scientist (Analytics) team, you'll have the opportunity to work...


  • Petaling Jaya, Malaysia PERKASA SUMBER JAYA SDN BHD Full time

    **Job description** **Position Summary** - Act as the single point of contact to maintain strong customer relationships in terms of support cases management and reporting, preventive maintenance arrangement and presentation of reports, service performance review, execution of improvement plan and escalation management. **Responsibilities**: - Review and...

  • (Data Scientist

    3 weeks ago


    Petaling Jaya, Malaysia ManpowerGroup Full time

    **Get To Know The Role** **-Product Experimentation and A/B Testing**: - Collaborate closely with product managers to define hypotheses and design experiments aimed at improving the consumer experience. - Run A/B testing frameworks, quasi-experiments and statistical methodologies to measure the impact of product changes on key metrics such as user...


  • Petaling Jaya, Malaysia DKSH Full time

    **Location**:Petaling Jaya, MY**Job Summary**: - Take lead to drive customer order fulfilment improvement for Consumer Goods top key customers, and to develop a conducive business platform to support the company in driving sales for existing suppliers. - Fast sales penetration for new suppliers with key customers, as well as supporting the Customer Account...


  • Petaling Jaya, Malaysia DKSH Full time

    **Location**:Petaling Jaya, MY, MY**Job Function**:Sales**Requisition Number**:140317**Description**: **Manager, Food Service** **Job Summary** - Manage and monitor sales teams to achieve sales targets for assigned businesses/territories and overall business objectives **General Responsibilities** - Manage departmental operating budgets and costs according...


  • Petaling Jaya, Malaysia KPMG in Malaysia Full time

    Descriptions KPMG Forensic offers robust, practical advice, helping our clients dealing with: Fraud, misconduct and corruption investigations Commercial disputes advisory and litigation support Digital evidence recovery Regulatory compliance Anti-money laundering & sanctions services Intellectual property and contract governance Fraud risk management and...


  • Petaling Jaya, Malaysia Grab Full time

    **Job Description**: **Get to know the Role**: **Responsibilities of the Role**: ***Category Strategy Development** - Assess opportunities, shape and develop category sourcing strategies and/or execute defined category strategies for Marketing BTL and Professional Services - Develop business case, cost/benefit analysis to support Optimisation/Efficiency...


  • Petaling Jaya, Malaysia Recruit Express Service Sdn Bhd Full time

    **Primary Responsibilities**: - Acquire business intelligence (by developing knowledge and understanding of business area and its strategies people priorities, issues and challenges) to inform and contribute to the development and alignment of the HR service delivery to the business. - Execute the HR strategy and plan; to actively drive the people agenda...


  • Subang Jaya, Malaysia AEON Credit Service (M) Berhad Full time

    **Job Description**: - To adhere with Company's internal policies and guidelines as well as BNM and any regulatory requirements. - To attend and resolve customer complaints and service request related to collection from various channels. - Investigating, define the root cause, validity of the complaint and resolving customer and 3rd party complaints and...

  • Guest Service Manager

    4 weeks ago


    Petaling Jaya, Malaysia Marriott International, Inc Full time

    **Job Number** 23145340 **Job Category** Rooms & Guest Services Operations **Location** Sheraton Petaling Jaya Hotel, Jalan Utara C, Petaling Jaya, Selangor, Malaysia **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Management **JOB SUMMARY** Serves as the property Manager on Duty and oversees all property...


  • Petaling Jaya, Malaysia KPMG in Malaysia Full time

    DescriptionsFinancial Services Audit Manager/Senior Manager at KPMG Are you a seasoned financial services audit professional with a passion for excellence and a drive to lead in a prestigious global environment? We are seeking an accomplished Financial Services Audit Manager/Senior Manager to join our elite team at KPMG. Our financial services audit clients...

  • Service Expert

    4 weeks ago


    Petaling Jaya, Malaysia Air Liquide Full time

    Alizent, a subsidiary of Air Liquide, has more than 250 employees based in Paris, Madrid, Leeds, Montreal, Houston, Singapore, Jakarta and Kuala Lumpur. Its end-to-end approach includes the design, hosting, implementation and maintenance of Industrial IT solutions to improve the performance of their customers through 3 main axes: Monitoring & Control;...

  • Assistant Manager

    1 month ago


    Petaling Jaya, Malaysia KPMG in Malaysia Full time

    Descriptions Are you an experienced financial services audit professional looking to take the next step in your career? KPMG is seeking dedicated individuals to join our team as Financial Services Audit Senior Associates or Assistant Managers. If you're passionate about delivering exceptional audit services, contributing to the growth of our clients,...


  • Petaling Jaya, Malaysia Safeguard Secure Solution Sdn Bhd Full time

    Relaying extensive product information to customers. - Filing customer records, including contact information, purchases and billings. - Conducting surveys and writing reports based on customer feedback on products and services. - Providing customers with clear instructions to resolve issues. - Rerouting customer calls to other departments when advanced...


  • Petaling Jaya, Malaysia Siemens Energy Full time

    **A Snapshot of Your Day** You kick your day off as Accounting Service Center Manager Asia Pacific by meeting with your direct reports, the function leads, to discuss the state of the transition, the latest team updates, and strategic initiatives to improve the process efficiency within your remit. Next you talk to the Head of Accounting for one of your...


  • Petaling Jaya, Malaysia Siemens Healthineers Full time

    Do you want to join us in helping to fight the world's most threatening diseases and enabling access to care for more people around the world? At Siemens Healthineers, we pioneer breakthroughs in healthcare. For everyone. Everywhere. We offer you a flexible and dynamic environment with opportunities to go beyond your comfort zone in order to grow personally...

  • Assistant Manager

    6 days ago


    Petaling Jaya, Malaysia Cycle & Carriage Bintang Berhad Full time

    **Operational Management** - Monitor the day to day after sales operations to ensure that all staff follows the procedures laid down by the vehicle manufacturer (like Workshop Process Consulting / sending technical info, feedback etc o To constantly monitor the operation to ensure that the Standard Operating Procedures (SOP), WPC and audit requirements are...


  • Petaling Jaya, Malaysia DKSH Full time

    **Location**:Petaling Jaya, MY**Job Summary**: - Perform, maintain, and optimize the data warehouse, Business Intelligence data integrity, as well as reporting platform and business requirement, to ensure business needs that scale both technically and operationally are delivered with high service levels**Responsibilities**: - Maintain and enhanced existing...