Service Expert

2 months ago


Petaling Jaya, Malaysia Air Liquide Full time

Alizent, a subsidiary of Air Liquide, has more than 250 employees based in Paris, Madrid, Leeds, Montreal, Houston, Singapore, Jakarta and Kuala Lumpur. Its end-to-end approach includes the design, hosting, implementation and maintenance of Industrial IT solutions to improve the performance of their customers through 3 main axes: Monitoring & Control; Availability & Reliability and Optimization relying on 2 main expertise: IoT and Data analytics. Thanks to our strong capacity for innovation, our international organization (projects, teams, locations) combined with our deep know-how of data and skilled proficiency in industrial processes, Alizent is today a leading player in industrial computing.

**How will you CONTRIBUTE and GROW?**:

- Assist functionally and technically users with contractual commitments of the use of solutions
- Update incidents and communicate timely to the customer about progress,
- Examine the cause of incidents and establish a diagnosis
- Provide a temporary solution when a permanent solution is not possible
- Escalate, in a timely manner, the more complex issues to L3 support / 3rd party providers.
- Carry out, implement and monitor action plans aimed at continuous improvement of the service (improve solution and customer knowledge, reduction of incidents, increase resolution ratio/s )
- Set up and monitor key activities of the solution within its ecosystem to improve the operational performance of the customer.

**Are you a MATCH?**:

- University degree or college diploma in information technology or computer science.
- Relevant experience in testing, troubleshooting and systems support activities.
- Good knowledge on network architecture / configuration
- Good knowledge of SQL Server database systems
- Good knowledge of scripting languages (PowerSheell, PL/SQL and TSQL).
- Familiarity with cloud hosting, maintenance and management, especially on AWS ecosystem
- Customer oriented.
- Good communications skills.
- Hungry and keen to learn with a positive attitude and can-do attitude
- Sense of leadership and ability to work in a team
- Good analytical skills
- Willingness to be on a 24/7 on-call rotation.
- English mandatory (C1 or higher equivalent level)

Having the following would be great assets:

- Experience in smart mobility devices; troubleshooting and management.
- Experience with the Google tools (Gmail, Drive, Docs, Sheets, Google+)
- Experience in smart integration on mobile devices.
- ITIL Certified

**About Air Liquide
A world leader in gases, technologies and services for Industry and Health, Air Liquide is present in 78 countries with approximately 64,500 employees and serves more than 3.8 million customers and patients. Oxygen, nitrogen and hydrogen are essential small molecules for life, matter and energy. They embody Air Liquide’s scientific territory and have been at the core of the company’s activities since its creation in 1902.

**Our Differences make our Performance
**At Air Liquide, we are committed to build a diverse and inclusive workplace that embraces the diversity of our employees, our customers, patients, community stakeholders and cultures across the world.


  • F&b Service Expert

    2 weeks ago


    Petaling Jaya, Malaysia Marriott International, Inc Full time

    **Job Number** 24078150 **Job Category** Food and Beverage & Culinary **Location** Sheraton Petaling Jaya Hotel, Jalan Utara C, Petaling Jaya, Selangor, Malaysia VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management ** - F&B and Event Service Expert** Our jobs aren’t just about putting food on...

  • F&b Service Expert

    2 weeks ago


    Petaling Jaya, Malaysia Marriott International, Inc Full time

    **Job Number** 24080065 **Job Category** Food and Beverage & Culinary **Location** Sheraton Petaling Jaya Hotel, Jalan Utara C, Petaling Jaya, Selangor, Malaysia VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management ** - F&B and Event Service Expert** Our jobs aren’t just about putting food on...

  • F&b Service Expert

    7 days ago


    Petaling Jaya, Malaysia Marriott International, Inc Full time

    **Job Number** 24101675 **Job Category** Food and Beverage & Culinary **Location** Sheraton Petaling Jaya Hotel, Jalan Utara C, Petaling Jaya, Selangor, Malaysia VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Our jobs aren’t just about putting food on the table that our guests will...


  • Petaling Jaya, Malaysia Marriott International, Inc Full time

    **Job Number** 24078154 **Job Category** Rooms & Guest Services Operations **Location** Sheraton Petaling Jaya Hotel, Jalan Utara C, Petaling Jaya, Selangor, Malaysia VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Our jobs aren’t just about giving guests a smooth check-in and...


  • Petaling Jaya, Malaysia Marriott International, Inc Full time

    **Job Number** 24067562 **Job Category** Rooms & Guest Services Operations **Location** Sheraton Petaling Jaya Hotel, Jalan Utara C, Petaling Jaya, Selangor, Malaysia VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Our jobs aren’t just about giving guests a smooth check-in and...

  • Payroll Expert

    2 months ago


    Petaling Jaya, Malaysia Novartis Full time

    386946BR **Payroll Expert**: Malaysia **About the role** **Location**: Malaysia **About this role**: The purpose of this role is to support the development of People & Organization (P&O) processes, principles, and guidelines for a small client group, as well as coordinate data analysis and evaluation, in support of the implementation and/or maintenance of...


  • Petaling Jaya, Malaysia Novartis Full time

    391687BR **Hire to Retire Services Expert**: Malaysia **About the role** The purpose of this role is to serve as the first point of contact for employees, managers, and People & Organization (P&O) community to create a positive customer experience through problem understanding and resolution, communicating promptly with progress updates and engaging...


  • Petaling Jaya, Malaysia Novartis Full time

    391834BR **Hire to Retire Services Expert**: Malaysia **About the role** The purpose of this role is to serve as the first point of contact for employees, managers, and People & Organization (P&O) community to create a positive customer experience through problem understanding and resolution, communicating promptly with progress updates and engaging...


  • Petaling Jaya, Malaysia Novartis Full time

    392849BR **Hire to Retire Services Expert (Japanese)**: Malaysia **About the role** The purpose of this role is to serve as the first point of contact for employees, managers, and People & Organization (P&O) community to create a positive customer experience through problem understanding and resolution, communicating promptly with progress updates and...


  • Petaling Jaya, Malaysia Novartis Full time

    392849BR **Hire to Retire Services Expert (Japanese)**: Malaysia **About the role** The purpose of this role is to serve as the first point of contact for employees, managers, and People & Organization (P&O) community to create a positive customer experience through problem understanding and resolution, communicating promptly with progress updates and...


  • Petaling Jaya, Malaysia Air Liquide Full time

    ALBS is an Air Liquide entity in Kuala Lumpur, regrouping for the APAC scope its Business Service Centers (Kuala Lumpur and Shanghai) as well as the two Global Functions (IT, Digital and Procurement). Designed to derive optimal value by better leveraging technology, people and competencies, the ultimate goal is to boost efficiency and deliver outstanding and...


  • Petaling Jaya, Malaysia Air Liquide Full time

    ALBS is an Air Liquide entity in Kuala Lumpur, regrouping for the APAC scope its Business Service Centers (Kuala Lumpur and Shanghai) as well as the two Global Functions (IT, Digital and Procurement). Designed to derive optimal value by better leveraging technology, people and competencies, the ultimate goal is to boost efficiency and deliver outstanding and...


  • Petaling Jaya, Malaysia Novartis Full time

    392841BR **Hire to Retire Services Expert (Indonesian speaker)**: Malaysia **About the role** The purpose of this role is to serve as the first point of contact for employees, managers, and People & Organization (P&O) community to create a positive customer experience through problem understanding and resolution, communicating promptly with progress...


  • Petaling Jaya, Malaysia L'Oreal Full time

    **Who we are?** Change is the DNA of L'Oréal; we are constantly leading the beauty industry to go beyond. In 1909, we began as a small store selling hair dye. Today, we have a portfolio of 36 international brands and a global presence in 150 countries. At L'Oréal, there are 6 Zone Business Services Centers supporting the Group. Our L’Oréal Global...

  • Process Expert OTC

    2 weeks ago


    Petaling Jaya, Malaysia HILTI Full time

    WHAT'S THE ROLE? Process Expert - OTC entails providing support and ensuring smooth global operations while effectively overseeing and improving matters associated with order to cash. WHO IS HILTI? If you’re new to the industry, you might not have heard of us. We provide leading-edge tools, technologies, software and services for the global construction...

  • Process Expert OTC

    1 week ago


    Petaling Jaya, Malaysia HILTI Full time

    **What's the role?**: Process Expert - OTC entails providing support and ensuring smooth global operations while effectively overseeing and improving matters associated with order to cash. **Who is Hilti?**: If you’re new to the industry, you might not have heard of us. We provide leading-edge tools, technologies, software and services for the global...

  • Customer Service

    3 weeks ago


    Petaling Jaya, Malaysia EXPLORER VASCO Full time

    Identify and address customer needs, with a goal of total satisfaction - Provide expert answers to questions about products, pricing, and availability while presenting the value of our product portfolio to customers - Meet customer-service department sales targets, generating leads when opportunities arise - Follow company guidelines and procedures for...


  • Petaling Jaya, Malaysia Novartis Full time

    **About the Role**: The purpose of this role is to serve as the first point of contact for employees, managers, and People & Organization (P&O) community to create a positive customer experience through problem understanding and resolution, communicating promptly with progress updates and engaging customers with a courteous and professional attitude. Key...


  • Petaling Jaya, Malaysia Novartis Full time

    **About the Role**: The purpose of this role is to serve as the first point of contact for employees, managers, and People & Organization (P&O) community to create a positive customer experience through problem understanding and resolution, communicating promptly with progress updates and engaging customers with a courteous and professional attitude. Key...


  • Petaling Jaya, Malaysia PPG Industries Full time

    **Main Responsibilities** (6-10 maximum bullet points in this section) - Develop customer satisfaction with service, response, and problem solving activities. - Work with Segment Managers and the SEA (South) TS Manager to assure continued growth, to support business targets. - Direct involvement with projects, supplying advice, and expertise for plant and...