See more Collapse

Hire to Retire Services Expert

1 month ago

Petaling Jaya, Malaysia Novartis Full time

**About the Role**:
The purpose of this role is to serve as the first point of contact for employees, managers, and People & Organization (P&O) community to create a positive customer experience through problem understanding and resolution, communicating promptly with progress updates and engaging customers with a courteous and professional attitude.
Key Responsibilities:

- Provide rapid, high quality and validated response/support to all P&O Services aspects (e.g., inquiries, services, processes, continuous improvement) and follow up inquiries on problems and requests from c customers/users.
- Take ownership for queries and be responsible for case opening and closing (end to end) and provide the first and final point of contact for the customer.
- Maintain Organization Management/Personnel Administration HR data changes or actions effective on action/change in SAP HR system.
- Escalates requests that cannot be resolved directly to the appropriate escalation point of contact (i.e., vendor / H2R Manager / Senior Manager)
- Contribute to Knowledge Base for countries in scope.
- Ensure compliance in accordance with Data Privacy and Protection guidelines and other relevant legislation.
- Perform user administration tasks (e.g., access management)
- Perform document management tasks related in China Operations
- Assist in tracking service requests and troubleshoots - support the analysis of error messages and questions.
- Perform administrative tasks to facilitate the delivery and presentation of key data to supervisors.

**Diversity & Inclusion / EEO**:

- We are committed to building an outstanding, inclusive work environment and diverse teams representative of the patients and communities we serve._

**Role Requirements**:

- University level degree in any related field.
- Able to communicate in English & Indonesian (both in speaking and in writing to support the respective end market). Mandarin language skillsets will be an added advantage.
- At least 1 year of experience in data management (or similar customer service organizations).
- Experience with SAP/Workday tool will be an added advantage.
- Demonstrated ability to work in cross functional teams in an international environment
- Solid organizational skills including attention to details and multitasking skills
- Proficiency in use of Microsoft Office; advanced Excel skills

Why Novartis:
Our purpose is to reimagine medicine to improve and extend people’s lives and our vision is to become the most valued and trusted medicines company in the world. How can we achieve this? With our people. It is our associates that drive us each day to reach our ambitions. Be a part of this mission and join us

Join our Novartis Network:
If this role is not suitable to your experience or career goals but you wish to stay connected to hear more about Novartis and our career opportunities, join the Novartis Network here:
Division

People & Organization

Business Unit

P&O People Services and Technology

Location

Malaysia

Site

Petaling Jaya

Company / Legal Entity

NOV MALAYSIA

Functional Area

Human Resources

Job Type

Full Time

Employment Type

Regular

Shift Work

No

Access Job Account

We have other current jobs related to this field that you can find below

  • Hire to Retire Services Expert

    2 months ago

    Petaling Jaya, Malaysia Novartis Full time

    391687BR **Hire to Retire Services Expert**: Malaysia **About the role** The purpose of this role is to serve as the first point of contact for employees, managers, and People & Organization (P&O) community to create a positive customer experience through problem understanding and resolution, communicating promptly with progress updates and engaging...

  • Hire to Retire Services Expert

    2 weeks ago

    Petaling Jaya, Malaysia Novartis Full time

    391834BR **Hire to Retire Services Expert**: Malaysia **About the role** The purpose of this role is to serve as the first point of contact for employees, managers, and People & Organization (P&O) community to create a positive customer experience through problem understanding and resolution, communicating promptly with progress updates and engaging...

  • Hire to Retire Services Expert

    1 week ago

    Petaling Jaya, Malaysia Novartis Full time

    392849BR **Hire to Retire Services Expert (Japanese)**: Malaysia **About the role** The purpose of this role is to serve as the first point of contact for employees, managers, and People & Organization (P&O) community to create a positive customer experience through problem understanding and resolution, communicating promptly with progress updates and...

  • Hire to Retire Services Expert

    1 week ago

    Petaling Jaya, Malaysia Novartis Full time

    392841BR **Hire to Retire Services Expert (Indonesian speaker)**: Malaysia **About the role** The purpose of this role is to serve as the first point of contact for employees, managers, and People & Organization (P&O) community to create a positive customer experience through problem understanding and resolution, communicating promptly with progress...

  • Hire to Retire Services Expert

    6 days ago

    Subang Jaya, Selangor, Malaysia Novartis Full time

    391687BRHire to Retire Services Expert:MalaysiaAbout the roleThe purpose of this role is to serve as the first point of contact for employees, managers, and People & Organization (P&O) community to create a positive customer experience through problem understanding and resolution, communicating promptly with progress updates and engaging customers with a...

  • Hire to Retire Services Expert

    1 week ago

    Petaling Jaya, Malaysia Novartis Full time

    **About the Role**: The purpose of this role is to serve as the first point of contact for employees, managers, and People & Organization (P&O) community to create a positive customer experience through problem understanding and resolution, communicating promptly with progress updates and engaging customers with a courteous and professional attitude. Key...

  • Hire to Retire Services Expert

    6 days ago

    Subang Jaya, Selangor, Malaysia Novartis Full time

    About the Role:The purpose of this role is to serve as the first point of contact for employees, managers, and People & Organization (P&O) community to create a positive customer experience through problem understanding and resolution, communicating promptly with progress updates and engaging customers with a courteous and professional attitude.Key...

  • F&b Service Expert

    4 weeks ago

    Petaling Jaya, Malaysia Marriott International, Inc Full time

    **Job Number** 24078150 **Job Category** Food and Beverage & Culinary **Location** Sheraton Petaling Jaya Hotel, Jalan Utara C, Petaling Jaya, Selangor, Malaysia VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management ** - F&B and Event Service Expert** Our jobs aren’t just about putting food on...

  • F&b Service Expert

    3 weeks ago

    Petaling Jaya, Malaysia Marriott International, Inc Full time

    **Job Number** 24080065 **Job Category** Food and Beverage & Culinary **Location** Sheraton Petaling Jaya Hotel, Jalan Utara C, Petaling Jaya, Selangor, Malaysia VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management ** - F&B and Event Service Expert** Our jobs aren’t just about putting food on...

  • F&b Service Expert

    2 weeks ago

    Petaling Jaya, Malaysia Marriott International, Inc Full time

    **Job Number** 24101675 **Job Category** Food and Beverage & Culinary **Location** Sheraton Petaling Jaya Hotel, Jalan Utara C, Petaling Jaya, Selangor, Malaysia VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Our jobs aren’t just about putting food on the table that our guests will...

  • Guest Experience Expert

    4 weeks ago

    Petaling Jaya, Malaysia Marriott International, Inc Full time

    **Job Number** 24078154 **Job Category** Rooms & Guest Services Operations **Location** Sheraton Petaling Jaya Hotel, Jalan Utara C, Petaling Jaya, Selangor, Malaysia VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Our jobs aren’t just about giving guests a smooth check-in and...

  • Guest Experience Expert

    2 weeks ago

    Petaling Jaya, Malaysia Marriott International, Inc Full time

    **Job Number** 24067562 **Job Category** Rooms & Guest Services Operations **Location** Sheraton Petaling Jaya Hotel, Jalan Utara C, Petaling Jaya, Selangor, Malaysia VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Our jobs aren’t just about giving guests a smooth check-in and...

  • F&b Service Expert

    7 days ago

    Petaling Jaya, Malaysia Marriott International, Inc Full time

    **Job Number** 24088584 **Job Category** Food and Beverage & Culinary **Location** Sheraton Petaling Jaya Hotel, Jalan Utara C, Petaling Jaya, Selangor, Malaysia VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management ** - F&B and Event Service Expert** Our jobs aren’t just about putting food on...

  • Payroll Expert

    2 months ago

    Petaling Jaya, Malaysia Novartis Full time

    386946BR **Payroll Expert**: Malaysia **About the role** **Location**: Malaysia **About this role**: The purpose of this role is to support the development of People & Organization (P&O) processes, principles, and guidelines for a small client group, as well as coordinate data analysis and evaluation, in support of the implementation and/or maintenance of...

  • Technical Service Representative Expert

    3 weeks ago

    Petaling Jaya, Malaysia PPG Full time

    **Main Responsibilities** - Develop customer satisfaction with service, response, and problem solving activities. - Work with Segment Managers and the SEA (South) TS Manager to assure continued growth, to support business targets. - Direct involvement with projects, supplying advice, and expertise for plant and equipment design. - Maintain competitive...

  • Technical Service Representative Expert

    3 weeks ago

    Petaling Jaya, Malaysia PPG Industries Full time

    **Main Responsibilities** (6-10 maximum bullet points in this section) - Develop customer satisfaction with service, response, and problem solving activities. - Work with Segment Managers and the SEA (South) TS Manager to assure continued growth, to support business targets. - Direct involvement with projects, supplying advice, and expertise for plant and...

  • Customer Service Executive

    1 month ago

    Petaling Jaya, Malaysia TalReso Consultancy & Advisory Sdn. Bhd. Full time

    **Job Highlights**:_ - International BPO company - Career development and opportunities - Attractive salary and benefits - Full Training will be provided - Accessible by LRT (LRT Ara Damansara) - **FREE** shuttle service provided - Strategic location: nearby Citta mall and residential area - Immediate hiring - Exceeding customer expectation in terms of...

  • Customer Service Executive

    2 weeks ago

    Petaling Jaya, Malaysia TalReso Consultancy & Advisory Sdn. Bhd. Full time

    **Job Highlights**:_ - International BPO company - Career development and opportunities - Attractive salary and benefits - Full Training will be provided - Accessible by LRT (LRT Ara Damansara) - **FREE** shuttle service provided - Strategic location: nearby Citta mall and residential area - Immediate hiring - Exceeding customer expectation in terms of...

  • Talent Acquisition Executive

    4 weeks ago

    Petaling Jaya, Malaysia FORTRESS SHARED SERVICES SDN BHD Full time

    **Job Highlights** - Attractive Remuneration Package - Positive Working Environment - We are looking for a Talent Acquisition Executive to manage the recruitment and selection activities as well as staff movement activities of the company and the subsidiary companies. **Responsibilities** - Coordinating with hiring managers to identify staffing needs. -...

  • Rotating Equipment Expert

    1 week ago

    Petaling Jaya, Malaysia Air Liquide Full time

    ALBS is an Air Liquide entity in Kuala Lumpur, regrouping for the APAC scope its Business Service Centers (Kuala Lumpur and Shanghai) as well as the two Global Functions (IT, Digital and Procurement). Designed to derive optimal value by better leveraging technology, people and competencies, the ultimate goal is to boost efficiency and deliver outstanding and...