See more Collapse

Executive, Customer Service Management

2 months ago

Petaling Jaya, Malaysia DKSH Full time

**Location**:Petaling Jaya, MY**Job Summary**:

- Take lead to drive customer order fulfilment improvement for Consumer Goods top key customers, and to develop a conducive business platform to support the company in driving sales for existing suppliers.
- Fast sales penetration for new suppliers with key customers, as well as supporting the Customer Account Management teams to speed up resolution of disputes

**General Responsibilities**:

- 1) Improving service levels to top 10 customers- Review and address issues on service level performance
- Regular service level meetings with key customers (for Synergize and FullService clients including 4PL & Exclusive) to drive service level improvement.
- Conducting Business Review with Key 13 Customers.
- 2) Single point of contact for Exclusive team (full service, 4PL) on major matters relating to key customer as the go-to person by Exclusive 1 and Exclusive 2 teams on challenges faced when dealing with customers- Work with NCAMs and GCAM to resolve major issues / disputes with key customers.
- Coordinate annual TT reconciliation from E1 and E2 teams.
- 3) Trading terms convergence point and yearly reconciliation- Vetting through all trading terms to ensure DKSH is protected, and it is consistent with DKSH umbrella/group terms.
- Repository for all trading terms
- Being the champion for yearly trading terms reconciliation process
- Work closely with the cross-functional teams (e.g., CAM teams, Client Managementteam and Supply Chain Management) to ensure efficient and effective execution.

**Functional skills and knowledge**:

- Demonstrate advanced knowledge and understanding of the industry/market/competitors/customers.
- Proven customer development/account management experience in fast moving consumer goods
- Demonstrate a general understanding in all aspects of supplier and customer relationship management including supply chain, field marketing and branding.
- Demonstrate advanced research and analytical skills.
- Demonstrate proficiencies in office productivity tools (e.g., Excel, Word, and PowerPoint)
- Demonstrate fluency in English, both written and spoken.
- Ability to multitask and communicate clear and concisely.
- Agile in implement fast-paced online environment onto DKSH
- Demonstrate ability to work and collaborate in team setting.
- Proactive, responsible, organized and able to work independently.
- Good level of computer literacy

**Education**:

- Bachelor’s degree in business/Marketing or related field.**Work Experience**:

- Minimum one to two years experience in similar role- #LI-MY1

We have other current jobs related to this field that you can find below

  • Cantonese Customer Service

    2 months ago

    Subang Jaya, Malaysia Customer Service Centre Full time

    **Job Description岗位职责：** - 负责客户在线咨询答疑，针对客户咨询需求，提供有效解答 - 与有关部门保持良好的沟通与合作 - 在客户服务和准确信息方面超越客户的期望。 - 团队合作以实现所需的 KPI 元素和 SLA **入职要求：** -...

  • Customer Service Executive

    2 months ago

    Petaling Jaya, Malaysia GENO Management Full time

    Position : Customer Service Executive Work location : Petaling Jaya, Selangor Industry : Paper Merchant Company (Printing, Packaging, Publishing and stationery) Salary range : RM 2,500 - RM 3,500 **Responsibilities**: - To attend customers enquiries and handle customers’ complaints to ensure complaints are promptly addressed within the departmental...

  • Customer Service Executive

    2 months ago

    Petaling Jaya, Malaysia RCSI Management Full time

    Position : Customer Service Executive Work location : Petaling Jaya, Selangor Industry : Paper Merchant Company (Printing, Packaging, Publishing and stationery) Salary range : RM 2,500 - RM 3,500 **Responsibilities**: - To attend customers enquiries and handle customers’ complaints to ensure complaints are promptly addressed within the departmental...

  • Customer Service Executive

    2 months ago

    Petaling Jaya, Malaysia RCSI Management Full time

    **Position **:Customer Service Executive **Work location **:Petaling Jaya, Selangor **Industry **:Paper Merchant Company (Printing, Packaging, Publishing and stationery) **Salary range **:RM 2,500 - RM 3,500 **Responsibilities**: - To attend customers enquiries and handle customers’ complaints to ensure complaints are promptly addressed within the...

  • Customer Care Executive

    2 months ago

    Petaling Jaya, Malaysia GENO Management Full time

    **Position**: Consumer Care Executive **Salary Range**: RM 2,500 - RM3,500 **Working Area**: Asia Jaya **Working Hours**: Monday - Friday, 9am - 6pm The role act as Consumer Care Executive, who is required to service our existing consumers who subscribed to our service on the company’s website. As our team also run some campaigns on social media...

  • Customer Care Executive

    7 days ago

    Petaling Jaya, Malaysia GENO Management Full time

    **Position**: Consumer Care Executive **Salary Range**: RM 2,500 - RM3,500 **Working Area**: Asia Jaya **Working Hours**: Monday - Friday, 9am - 6pm The role act as Consumer Care Executive, who is required to service our existing consumers who subscribed to our service on the company’s website. As our team also run some campaigns on social media...

  • Customer Service Executive

    1 month ago

    Petaling Jaya, Malaysia Safeguard G4S Sdn Bhd Full time

    **Purpose of the role**: A Customer Service Executive’s role is to ensure a business’ customers receive outstanding support and all their needs are met. Customer Service Executives oversee the customer support department’s day-to-day functions as well as establish standards and protocols to be used by the customer service team to promote customer...

  • Customer Service Executive

    2 weeks ago

    Sri Petaling, Malaysia ONE SERVICE REPUBLIC SDN BHD Full time

    **Customer Service Executive** **Samsung Authorized Service Center (One Service Republic SDN BHD) - Sri Petaling** **RESPONSIBILITY**: - Greet and serve incoming customer - Perform various data entry - Ensure the accuracy of the data entry - Maintains data entry requirements by following data program techniques and procedures. - Maintaining internal...

  • Customer Service Executive

    2 months ago

    Sri Petaling, Malaysia ONE SERVICE REPUBLIC SDN BHD Full time

    **Customer Service Executive** **Samsung Authorized Service Center (One Service Republic SDN BHD) - Sri Petaling** **RESPONSIBILITY**: - Greet and serve incoming customer - Perform various data entry - Ensure the accuracy of the data entry - Maintains data entry requirements by following data program techniques and procedures. - Maintaining internal...

  • Customer Service Executive

    1 month ago

    Petaling Jaya, Malaysia SNS Network Full time

    **Responsibilities**: - Execute division policy and ensure full adoption and comply with workflow or standard operation procedures - To efficiently handle inbound and outbound customer call inquiries to ensure customer satisfaction by providing excellent Customer Services. - To respond in a professional and timely manner to any customer query/complaint and...

  • Executive, Customer Services

    2 months ago

    Petaling Jaya, Malaysia DKSH Full time

    **Location**:Petaling Jaya, MY**Job Summary** Provide "in-office" after-sales support (i.e. customer requests, orders, complaints, billing, etc.) and excellent execution of procedures, processes and guidelines **General Responsibilities** - Support superior in managing day-to-day operating expenditures against operating budgets to ensure efficient usage of...

  • Customer Care Service

    2 months ago

    Petaling Jaya, Malaysia Starz Advise Management Pte Ltd Full time

    **About Our Client** Our client is a Service Solutions Provider (SSP) specialising in tailoring effective solutions for service-centric organisations to enhance their profitability, productivity, efficiency and control. They are dedicated to Empowering Solutions Through Services to help their clients to achieve their strategic business objectives. They...

  • Customer Care Service

    1 day ago

    Petaling Jaya, Malaysia Starz Advise Management Pte Ltd Full time

    **About Our Client** Our client is a Service Solutions Provider (SSP) specialising in tailoring effective solutions for service-centric organisations to enhance their profitability, productivity, efficiency and control. They are dedicated to Empowering Solutions Through Services to help their clients to achieve their strategic business objectives. They...

  • Customer Service Executive

    1 week ago

    Petaling Jaya, Malaysia PPG Industries Full time

    As the Customer Service Executive, your primary purpose is to ensure customer orders are processed on time and in full, according to purchase orders requirements. Working with sales / commercial team with pricing updates, survey administration and promotion activities. You will be reporting directly to Customer Service Manager. **Main Responsibilities** -...

  • Regional Customer Service Manager

    2 months ago

    Petaling Jaya, Malaysia Kingfisher HR Solutions Group Full time

    You will be working with a Germany based electrical manufacturer. They have presence in more than 40 countries. You will be managing the regional customer service. Job Scope: * Develop and execute a comprehensive customer service strategy for the Asia region aligned with the company's overall business strategy. - Monitor and analyze customer feedback and...

  • Customer Service Executive

    2 months ago

    Petaling Jaya, Malaysia Barry Callebaut Full time

    Customer Service Executive **Location**:Petaling Jaya, 10, MY, 47800At Barry Callebaut, we are on a journey to transform the cocoa and chocolate industry. As the world’s leading manufacturer of high-quality chocolate and cocoa products, our actions truly shape the future of our industry. We are a business-to-business company, serving the entire food...

  • Customer Service Executive

    2 weeks ago

    Petaling Jaya, Malaysia Barry Callebaut Full time

    Customer Service Executive **Location**:Petaling Jaya, 10, MY, 47800At Barry Callebaut, we are on a journey to transform the cocoa and chocolate industry. As the world’s leading manufacturer of high-quality chocolate and cocoa products, our actions truly shape the future of our industry. We are a business-to-business company, serving the entire food...

  • Customer Service Executive

    1 week ago

    Petaling Jaya, Malaysia EPS Ventures Sdn Bhd Full time

    **Position: Customer Service Executive** **Salary: RM 2000 - RM 2500 (Depending on experience)** **Working Location: Petaling Jaya** **Tenure: 6 months (Renewable basis/Converted to permanent)** **Job Descriptions** - **Professionally and accurately handling inbound calls from customer pertaining to the company products and services inquiries and...

  • Customer Service Executive

    5 days ago

    Petaling Jaya, Malaysia TechnoMech (M) Sdn Bhd Full time

    As a Customer Service Executive, you must act as a liaison, provide product/services information, and resolve any emerging problems that our customer accounts might face with accuracy and efficiency. The salary range of **RM2,000 - RM2,500** is inclusive of basic salary and Other benefits. If this sounds like something you may be a good fit for, Read...

  • Customer Service Executive

    1 month ago

    Petaling Jaya, Malaysia PPG Industries Full time

    As the Customer Service Executive, your primary purpose is to ensure customer orders are processed on time and in full, according to purchase orders requirements. Working with sales / commercial team with pricing updates, survey administration and promotion activities. You will be reporting directly to Customer Service Manager. **Main Responsibilities** -...