Quality Analyst Trainerjapanese

6 months ago

Cyberjaya, Malaysia Tekrecruiters Full time

**Responsibilities**:
Trainer
- Under the guidance of the class Trainer and supervision of the local Training Manager, the Program Ready Trainer will facilitate the training of classes as required
- Present training materials through classroom learning, hands-on demonstrations, and supporting activities for technical, customer service, and sales accounts
- Assist in evaluating the performance of associates using tools available such as assessments, playbook observations, etc. to the Trainer and Training Manager
- Convey timely performance information to the Trainer and Training Manager throughout the training process/cycle
- Responsible for achieving individual training performance metrics
- Support the transition of trainees from training to production environment, ensuring competency levels meet business needs
- Maintain current product knowledge for each account by taking calls, attending team meetings, and side by side observations
- Participate in Concentrix and client training sessions as required
- Ensure effective, consistent communication with managers, peers, and other resource groups, including day-to-day informal interaction with clients.
- Assist and participate in a positive learning culture under the guidance of the Training Manager to include identifying and communicating areas for curriculum development/enhancement opportunities

Sr. Quality Evaluator
- Reports results of evaluations to appropriate Business stakeholders (Quality Leadership, Operations, Client, Account Management, and Resource Unit partners)
- Participates in calibration sessions/call listening sessions with Quality Leadership staff, Operations, Program Management and clients to ensure scoring consistency and best practices
- Participates in internal quality audits (e.g. periodic audits of existing processes to determine process control and efficiencies) designed to improve overall contact quality and recommendchanges
- Maintains strong program knowledge base; basic understanding of client products, services and/or program strategies
- Participate in quality task forces with Business stakeholders (Quality Leadership, Operations, Client, Account Management, and Resource Unit partners)
- Complete phone time to keep current on programs (as applicable)
- Contribute to maintaining forms and legends documents
- Support management focus on review of key drivers, metrics and operational processes (including Training) that drive Balanced Scorecards and count profitability goals

**Generic & Behavioral Skills**
- At least 1 year experience in training facilitation and quality evaluation
- Strong Communication Skills
- Must possess good English communication skills
- Will communicate with Clients, Operations Manager, DPE, Supervisors and Support staff in EnglishLiaise with client partners on a regular basisBachelor’s Degree in related field from a four-year college or university with three to five years of relevant experience preferred
- Strong communication skills, both written and verbalProficient in Microsoft Office
- Demonstrated ability to multi-task and meet timelines on deliverablesSelf-starter, sense of urgency, and works well under pressure

**Job Types**: Commission, Full-time

**Salary**: RM10,000.00 - RM20,000.00 per month

Ability to commute/relocate:

- Cyberjaya: Reliably commute or planning to relocate before starting work (required)

Application Question(s):

- Are you a Native Japanese?
- What is your WhatsApp Phone Number?
- Do you have B2-Level English Proficiency?

**Experience**:

- Trainer: 1 year (preferred)
- Quality analysis: 3 years (required)

**Language**:

- Japanese (required)

  • IT Business Analyst

    7 months ago

    Cyberjaya, Malaysia Terrabit consulting Full time

    Liaising between the IT and business. Acting as an information source and communicator between business users. Enhancing the quality of IT products and services. Analyzing the design of technical systems and business models. Sourcing and implementing new business technology. Finding technological solutions to business requirements. Analyzing data to...

  • Junior Analyst

    7 months ago

    Cyberjaya, Malaysia KellyOCG Full time

    **We are hiring for one of the top Oil & Gas Company** **JOB PURPOSE**: Purpose The Group Screening Service (GSS) team provides a third party screening service to assess counterparty risks related to money laundering, trade controls including terrorist financing or other related financial crimes. The GSS Junior Analyst will learn the fundamentals of GSS...

  • Junior Risk Analyst

    7 months ago

    Cyberjaya, Malaysia NES Fircroft Full time

    **Purpose**: To assess counterparty risks related to money laundering, trade controls including terrorist financing or other related financial crimes. The _**Junior Risk Analyst**_ will learn the fundamentals and evelop their ability to process screenings, under the guidance of a Senior Risk Analyst. **Accountabilities**: - Ensure that all screening...

  • DevOps Analyst

    7 months ago

    Cyberjaya, Malaysia Agensi Pekerjaan Ideal Reliance Full time

    -Our Client is a Global IT & Business Hub supporting an international logistic company. We are looking for a ServiceNow Analyst to be part of the consolidated ServiceNow Centre of Competence within the Platform Support & Innovation department. As a DevOps Analyst, having ServiceNow certification(s) and expertise in the ServiceNow Customer Service Module is a...

  • Junior Screening Analyst

    7 months ago

    Cyberjaya, Malaysia Agensi Pekerjaan JobOnline Sdn Bhd Full time

    **GSS Junior Analyst (Thai Speaker) - นักวิเคราะห์การคัดกรอง** **Oil and Gas - Shared Service Centre** **Cyberjaya, Selangor** **Working Hour: 9am - 6pm (5 days per week)** **Duration of Contract: 6 months (possibility of extension and conversion)** **RM 2500 - RM 3000** **Mandatory Skills : Speak & Read(Strong),...

  • Junior Screening Analyst

    7 months ago

    Cyberjaya, Malaysia Agensi Pekerjaan JobOnline Sdn Bhd Full time

    **GSS Junior Analyst (Thai Speaker) - นักวิเคราะห์การคัดกรอง** **Oil and Gas - Shared Service Centre** **Cyberjaya, Selangor** **Working Hour: 9am - 6pm (5 days per week)** **Duration of Contract: 6 months (possibility of extension and conversion)** **RM 2500 - RM 3000** **Mandatory Skills : Speak & Read(Strong),...

  • QA Analyst

    7 months ago

    Cyberjaya, Malaysia Experian Full time

    **Company Description** Experian is the world’s leading global information services company. During life’s big moments — from buying a home or a car to sending a child to college to growing a business by connecting with new customers — we empower consumers and our clients to manage their data with confidence. We help individuals to take financial...

  • QA Analyst

    7 months ago

    Cyberjaya, Malaysia Experian Full time

    Full-time Employee Status: Regular Role Type: Hybrid Department: Product Development Schedule: Full Time **Company Description**: Experian is the world’s leading global information services company. During life’s big moments — from buying a home or a car to sending a child to college to growing a business by connecting with new customers — we...

  • DevOps Analyst

    7 months ago

    Cyberjaya, Malaysia DHL Full time

    **Start your IT career with us!**: **DevOps Analyst**: With a global team of 6000+ IT professionals, DHL IT Services **connects people** and keeps the global economy running **by continuously innovating and creating sustainable digital solutions**. We work **beyond global borders** and push boundaries across **all dimensions of logistics**. You can **leave...

  • Finance Compliance Analyst

    7 months ago

    Cyberjaya, Malaysia Agensi Pekerjaan JobOnline Sdn Bhd Full time

    **Title: Junior Screening Analyst** **Industry: Oil and Gas** **Location: Cyberjaya, Selangor** **Work Hours: Mon - Fri (8 am - 5 pm) Hybrid mode (2 days work in the office)** **Salary: RM 2800 - RM 3000** **Contract Duration: 1 year Contract** **Mandatory skill set: Can converse, read, and write in Vietnamese language and English.** **Experience:...

  • Service Desk Analyst

    7 months ago

    Cyberjaya, Malaysia ELABRAM SYSTEMS Full time

    **Service Desk Analyst** The Service Desk provides a single point of contact for all IT problems and enquiries. Service Desk takes responsibility of the total end to end management of all calls (from the initial contact, until the call is closed) and provides End-to End Tier 1 Incident Management support for all Desktop related problems and queries. The...

  • Regional Business Analyst

    7 months ago

    Cyberjaya, Malaysia Experian Full time

    Full-time Employee Status: Regular Role Type: Hybrid Department: Data Management Schedule: Full Time **Company Description**: - Experian unlocks the power of data to create opportunities for consumers, businesses and society. During life’s big moments - from buying a home or car, to sending a child to college, to growing a business exponentially by...

  • Screening Analyst

    7 months ago

    Cyberjaya, Malaysia Agensi Pekerjaan JobOnline Sdn Bhd Full time

    **Title: Junior Screening Analyst** **Industry: Oil and Gas** **Location: Cyberjaya, Selangor** **Work Hours: Mon - Fri (9 am - 6 pm) Hybrid mode (2 days work in the office)** **Salary: RM 2800 - RM 3000** **Contract Duration: 1-year Contract** **Mandatory skill set: Can converse, read, and write in Arabic and English.** **Experience: General...

  • Billing Analyst

    7 months ago

    Cyberjaya, Malaysia Experian Full time

    Company Description **Discover the Unexpected** Experian is the world’s leading global information services company. We are listed on the London Stock Exchange (EXPN) and are a constituent of the FTSE 100 Index. We’re passionate about unlocking the power of data in order to transform lives and create opportunities for consumers, businesses and society....

  • Aml Screening Analyst

    2 days ago

    Cyberjaya, Malaysia Agensi Pekerjaan JobOnline Sdn Bhd Full time

    Title: GSS Junior Analyst Industry: Oil and Gas Location: Cyberjaya, Selangor Work Hour: 2.00 pm - 11.00 pm | 5 days per week **Salary**: RM 2600 - RM Contract Duration: 6 months Mandatory skill set: Can converse, read, and write in Mandarin and English. Experience: General understanding of Trade Controls, Anti-Money Laundering & Anti-Bribery and Corruption...

  • Smds Finance Analyst

    5 hours ago

    Cyberjaya, Malaysia Shell Full time

    **The Role**: Shell MDS is the world’s first Commercial Gas to Liquids (GTL) plant in the world. Shell MDS forms two business locations: its manufacturing plant based in Bintulu, Sarawak, and its marketing operations in Kuala Lumpur. Shell MDS produces high quality, environmentally friendly products which are exported to over 50 countries around the world....

  • Data Analyst

    1 week ago

    Cyberjaya, Malaysia Deriv Full time

    **Your role** As a Data Analyst at Deriv, you will provide insights by collecting, processing, analysing, and presenting data in a usable way. You will ensure data integrity and use data-driven techniques to acquire information to help draft business strategies. Your keen eye for detail and expertise in data analysis will be vital in converting data into...

  • Cp Master Data Analyst

    7 months ago

    Cyberjaya, Malaysia Agensi Pekerjaan JobOnline Sdn Bhd Full time

    CP Data Analyst - Oil & Gas Shared Service Centre - Work Location: Cyberjaya - Working Hour: Monday - Friday, 9am - 6pm - Contract Duration: 6 months - Basic Salary: RM 2,800 - RM 3,200 **Key Responsibilities**: - Working with CP Data team and stakeholders inside and outside CP/SC to ensure business requirements are met within targeted timeline. - Ensure...

  • Investment Performance Operations Analyst

    4 days ago

    Cyberjaya, Malaysia Invartis Full time

    **Main responsibilities**: - The production / review of customised performance attribution & risk reports for EQ, FI, balanced and multi-currency (institutional) portfolios. - Daily performance attribution reporting for various funds and asset class for global clients. - Preparing returns, attribution / contribution analysis, risk characteristics report for...

  • Screening Analyst

    7 months ago

    Cyberjaya, Malaysia Agensi Pekerjaan JobOnline Sdn Bhd Full time

    Title: Screening Analyst (Fresh Graduate encouraged to apply) Industry: Oil and Gas Location: Cyberjaya, Selangor Work Hour: 9.30 am to 6.30 pm | 5 days per week Shift hour required: No **Salary**: RM 3000 + OT Allowances Contract Duration: 12 months Mandatory skill set: Can converse, read and write in Mandarin and English. Experience: General understanding...