Mys Ctsm Kl

2 weeks ago

Kuala Lumpur, Malaysia Citi Full time

Whether you’re at the start of your career or looking to discover your next adventure, your story begins here. At **Citi**, you’ll have the opportunity to expand your skills and make a difference at one of the world’s most global banks. We’re fully committed to supporting your growth and development from the start with extensive on-the-job training and exposure to senior leaders, as well as more traditional learning. You’ll also have the chance to give back and make a positive impact where we live and work through volunteerism.

**Shape your Career with Citi**

**Citibank** serves as a trusted advisor to our retail, mortgage, small business and wealth management clients at every stage of their financial journey. Through Citi's Access Account, Basic Banking, Citi Priority, Citigold and Citigold Private Client, we offer an array of products, services and digital capabilities to clients across the full spectrum of consumer banking needs worldwide.

We’re currently looking for a high caliber professional to join our team as **Officer, Sales Surveillance Call Monitoring Analyst [Wealth Management] - Hybrid** (Internal Job Title: Compl Bus Control Analyst 2 - **C10**) based in Kuala Lumpur, Malaysia. Being part of our team means that we’ll provide you with the resources to meet your unique needs, empower you to make healthy decision and manage your financial well-being to help plan for your future. For instance:

- Citi provides programs and services for your physical and mental well-being including access to telehealth options, health advocates, confidential counseling and more. Coverage varies by country.
- Citi provides access to an array of learning and development resources to help broaden and deepen your skills and knowledge as your career progresses.
- We have a variety of programs that help employees balance their work and life.

**In this role, you’re expected to**:

- As an Investments and Insurance Call Monitoring Analyst, you are responsible for review and disposition of alert triggers, data analysis, review report, documents and Voice logs as part of compliance support to approved sales process. In addition, investigations could involve analyzing client behaviors based on client KYC, investment behavior, and account information on client as updated and available in the bank’s systems. You need to report and document review findings, track corrective actions and do follow-ups.
- Responsible for conducting surveillance monitoring reviews to support the Investments and Insurance business across APAC. Review work includes Data analysis, report, documents and Voice logs. Job role is an integral part of the support function that ensures compliance approved sales process.
- Review and disposition of alert triggers based on investigation results; investigations could involve document/ call reviews, analyze client behaviors based on client KYC, account info, customer surveys etc.
- Listen to voice logs (Investment/Insurance Call Monitoring), particularly for Hong Kong market.
- Document exception findings, tracking of corrective actions and its completion at individual alert level and at review level
- Prepare trend analysis and surveillance reports for management reporting
- Provide feedback and coaching on correct phone sales process to Sales Representatives
- Provide consultations to other internal departments on sales process and branch operational matters
- Report and document the Quality of Work report of Sales Representatives
- Continuously seek process improvement to enhance efficiency of the surveillance monitoring process, and to address process/ compliance gaps
- Review and update of policies and unit procedures
- Implementation of processes and procedures on compliance matters
- At least 3 to 4 years of banking experience in consumer banking products and processes
- Prior experience in a customer service, sales or compliance would be an advantage
- Good understanding of local sales advisory regulations
- Bachelor’s degree or equivalent work experience.
- Excellent judgment and assessment skills.
- Excellent communication skills:

- Confident, concise, clear and impactful.
- Written and oral formats, including presentations to audiences ranging from senior managers, regulators, auditors to analysts as evidenced by the ability to concisely and meaningfully explain and support research conclusions, both in written and verbal formats.
- Excellent work ethic (respectful, honest, considerate, self-motivated, can reliably work independently, works well under pressure, readily adapts to changing work priorities, and is accountable).
- Excellent organization and prioritization skills.
- Able to multi task.
- Proficient in MS Office.
- Being multilingual is an advantage (**Cantonese listening skill is mandatory**).

Working at Citi is far more than just a job. A career with us means joining a family of more than 230,000 dedicated people from around the globe. At Citi, you’ll have the o

  • MYS CTSM KL – Wealth Management Senior Analyst

    2 weeks ago

    Kuala Lumpur, Malaysia Citi Full time

    Job Description Whether you’re at the start of your career or looking to discover your next adventure, your story begins here. At Citi , you’ll have the opportunity to expand your skills and make a difference at one of the world’s most global banks. We’re fully committed to supporting your growth and development from the start with extensive...

  • Mys Ctsm Kl

    6 hours ago

    Kuala Lumpur, Malaysia Citi Full time

    Custody Operational Readiness - VP Role is a senior management level position responsible for accomplishing results through the management of a team or department in an effort to process orders and transactions originating from trading desks and branch offices in coordination with the Operations - Transaction Services team. The overall objective of this role...

  • Receptionist Kl Office

    3 days ago

    Kuala Lumpur, Malaysia Air Products Full time

    AS-MY-Kuala Lumpur **Job Description and Qualifications** Job Description Summary - Receptionist for new KL office of project delivery Asia Engineering team - **Job Description**: - **_ PRINCIPAL ACCOUNTABILITIES_** - Operates the switchboard, answers incoming calls & fax and takes messages; - Receives, sorts and delivers all incoming mail properly,...

  • Customer Support Assistant

    1 day ago

    Kuala Lumpur, Malaysia Merchantrade Asia Sdn Bhd Full time

    Attending to walk-in customers and phone inquiries in the branch; - Opening and maintaining customer accounts for all products & services; - Performing transactions for all products and services as per the Company’s Standard Operation Procedure (SOP); - Provide after-sales customer service and public relations support; - Support branch operations and...

  • MYS CTSM KL

    2 weeks ago

    Kuala Lumpur, Malaysia Citi Full time

    Whether you’re at the start of your career or looking to discover your next adventure, your story begins here. At Citi , you’ll have the opportunity to expand your skills and make a difference at one of the world’s most global banks. We’re fully committed to supporting your growth and development from the start with extensive on-the-job training...

  • Wholesale Sales Manager

    2 weeks ago

    Kuala Lumpur, Malaysia Russell Tobin Full time

    What are we looking for in our Wholesale Sales Manager - MY? JOB DESCRIPTION Title: Sales Manager                               Location : Kuching/KL, Malaysia Description We are looking for a high-performing Sales Manager. The successful candidate will meet...

  • MYS CTSM KL

    2 weeks ago

    Kuala Lumpur, Malaysia Citi Full time

    Whether you’re at the start of your career or looking to discover your next adventure, your story begins here. At Citi , you’ll have the opportunity to expand your skills and make a difference at one of the world’s most global banks. We’re fully committed to supporting your growth and development from the start with extensive on-the-job training...

  • MYS CTSM KL- Custody Securities

    2 weeks ago

    Kuala Lumpur, Malaysia Citi Full time

    The Securities & Derivative Analyst 1 is an entry level position responsible for processing orders and transactions originating from trading desks and branch offices in coordination with the Operations - Transaction Services team. The overall objective of this role is to assist in the clearance, settlement and investigation of client securities and...

  • MYS CTSM KL

    2 weeks ago

    Kuala Lumpur, Malaysia Citi Full time

    Whether you’re at the start of your career or looking to discover your next adventure, your story begins here. At Citi , you’ll have the opportunity to expand your skills and make a difference at one of the world’s most global banks. We’re fully committed to supporting your growth and development from the start with extensive on-the-job training...

  • MYS CTSM KL

    2 weeks ago

    Kuala Lumpur, Malaysia Citi Full time

    At Citi , we get to connect millions of people across hundreds of cities and countries every day. And we've been doing it for more than 200 years. We do this through our unparalleled global network. We provide a broad range of financial services and products to our clients – whether they be consumers, corporations, governments or institutions – to help...

  • MYS CTSM KL

    2 weeks ago

    Kuala Lumpur, Malaysia Citi Full time

    Whether you’re at the start of your career or looking to discover your next adventure, your story begins here. At Citi , you’ll have the opportunity to expand your skills and make a difference at one of the world’s most global banks. We’re fully committed to supporting your growth and development from the start with extensive on-the-job training...

  • Mortgage Specialist, KL Main Branch

    2 weeks ago

    Kuala Lumpur, Malaysia United Overseas Bank Full time

    Mortgage Specialist, KL Main Branch Posting Date: 23-May-2023 Location: Kuala Lumpur, Wilayah Persekutuan, MY Company: United Overseas Bank (Malaysia) Bhd About UOB United Overseas Bank Limited (UOB) is a leading bank in Asia with a global network of more than 500 branches and offices in 19 countries and territories in Asia Pacific,...

  • SO-MGR, Branch Service Manager-Operations Officer

    2 weeks ago

    Kuala Lumpur, Malaysia United Overseas Bank Full time

    SO-MGR, Branch Service Manager-Operations Officer (KL Main) Posting Date: 22-May-2023 Location: KL Main, Wilayah Persekutuan, MY Company: United Overseas Bank (Malaysia) Bhd About UOB United Overseas Bank Limited (UOB) is a leading bank in Asia with a global network of more than 500 branches and offices in 19 countries and territories in...

  • MYS CTSM

    2 weeks ago

    Kuala Lumpur, Malaysia Citi Full time

    Whether you’re at the start of your career or looking to discover your next adventure, your story begins here. At Citi , you’ll have the opportunity to expand your skills and make a difference at one of the world’s most global banks. We’re fully committed to supporting your growth and development from the start with extensive on-the-job training...

  • Financial Crime

    5 days ago

    Kuala Lumpur, Malaysia GRADUAN Full time

    Company Standard Chartered - location Malaysia : WP - Kuala Lumpur - Get Direction- Deadline 7 Mar 2024, 8:58 PM Job Scope **Financial Crime Surveillance Operations - Graduate Programme** The digital revolution has transformed banking and financial services. At the centre of our evolution is our Transformation, Technology and Operations (TTO) team....

  • Clerical Service Associate

    2 weeks ago

    Kuala Lumpur, Malaysia United Overseas Bank Full time

    Clerical Service Associate (KL Main) Posting Date: 01-Jun-2023 Location: Kuala Lumpur, Wilayah Persekutuan, MY Company: United Overseas Bank (Malaysia) Bhd About UOB United Overseas Bank Limited (UOB) is a leading bank in Asia with a global network of more than 500 branches and offices in 19 countries and territories in Asia Pacific,...

  • MYS CTSM KL- Senior Officer

    2 weeks ago

    Kuala Lumpur, Malaysia Citi Full time

    Whether you’re at the start of your career or looking to discover your next adventure, your story begins here. At Citi , you’ll have the opportunity to expand your skills and make a difference at one of the world’s most global banks. We’re fully committed to supporting your growth and development from the start with extensive on-the-job training...

  • MY CTSM

    2 weeks ago

    Kuala Lumpur, Malaysia Citi Full time

    At Citi , we get to connect millions of people across hundreds of cities and countries every day. And we've been doing it for more than 200 years. We do this through our unparalleled global network. We provide a broad range of financial services and products to our clients – whether they be consumers, corporations, governments or institutions – to help...

  • Senior Backend/ Fullstack Developer

    2 weeks ago

    Kuala Lumpur, Malaysia People Profilers Vietnam Full time

    Job Ref: LR98V8VRThese positions are perm and open to Malaysian only.People Profilers is hiring on behalf of a leading global consulting firm for experienced Senior Java Backend/ Fullstack Developers, based in KL, MY.If you have:At least 6 years of experience as a Java Backend OR a Java Fullstack DeveloperStrong technical skills in Java Spring Boot ...

  • Hiring Customer Service

    6 hours ago

    Kuala Lumpur, Malaysia Eteam Workforce Sdn. Bhd. (Malaysia) Full time

    **Position**: **Customer Service (Mandarin Speaker OR Cantonese ) - CISCO**: - **Working Location**: KL Sentral, Malaysia - **Working Hours **:Operation Hours 6am-6pm, 5 days work per week - **Working Days **:5 days work per week - **Requirement**:SPM Above - **Experience **:At least 1 year experiences in Call Center or Customer Service - **Salary : Basic...