Assistant Outlet Manager

2 days ago


Kuala Lumpur, Malaysia GHAZAL MAHEL SDN BHD Full time

Â- Oversee operations to ensure compliance to SOPs, safety regulations, implementation policies and guidelines in the outlet Â- Responsible in driving the team to meet sales targets Â- Ensuring that corporate level instructions and objective are achieved by outlets. Â- Analyzing and reporting on restaurant performance and taking corrective action when necessary. Â- Build and maintain strong working relationship with customers & employees. Â- Monitor the operating costs of several outlets and take corrective actions to mitigate them. Â- Ensure safety, cleanliness and hygiene standards are always kept in/out of the restaurant environment Â- Perform daily closing; cash count and bank in on daily basis. Â- Able to manage and handle customer complaints or dissatisfaction and investigate causes and reasons for customer complaints Â- Handle all matters in relation to outlet workers, such as disciplinary issues, worker's attendance, work scheduling, manpower planning, work delegation Â- Train new joiners in Company SOPs (front and back of house) and ensure existing employee skills up to date and meets Company standards. Â- Appraise staff performance and provide feedback to improve productivity. Â- To receive and act on any other instructions from headquarters, or any other person so delegated by headquarters.
The Olive Tree Group is a dynamic organisation specialising in the development of exceptional fine dining experience throughout Malaysia. Founded and driven by restaurant entrepreneur Leslie Gomez, the group established in 2003 now owns and operates 17 high performing restaurants and bars. November 2020 proudly marks the preface of the grandiose Rock Bottom franchise into the public domain, making an international splash come 2021. Armed with a formidable team of well experienced chefs, our objective is to present patrons with an unparalleled gastronomical experience. We want people from all around the world to witness the amazing blend of Northern Indian Cuisine in a Resto-Bar mise en scène. Food that tastes great in a place for everyone to come and enjoy.
Diploma / Advanced Diploma / Higher Graduate Diploma / DVM / DKM Level 4 / DLKM Level 5



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