Consultant Manager

2 weeks ago


Kuala Lumpur, Malaysia GLOBAL BC SDN BHD Full time

**Job Title: Consulting Manager, Customer Service Desk - German/French/Japanese Speaking**

**Location: Kuala Lumpur, Malaysia**

**Job Summary**:
We are looking for a Customer Service Representative to join our team and help us provide excellent service to our German-speaking clients. As a Customer Service Representative, you will be responsible for contacting clients who have expressed interest in our financial services, answering their questions, and helping them choose the right package for their needs. You will also be responsible for building relationships with clients and ensuring that they are satisfied with our services.

**Essential Duties and Responsibilities**:

- Contact clients who have submitted requests on our platform and would like to buy some package of our services for themselves
- Tell the client about our company, our services, and possible packages
- Answer all the client's questions
- Interest the client to cooperate with our company
- Build relationships with clients and ensure that they are satisfied with our services

**Qualifications**:

- Fluency in German
- Excellent communication and customer service skills
- Ability to work independently and as part of a team
- Strong problem-solving skills
- Ability to learn new information quickly

**Compensation and Benefits**:

- Competitive salary and benefits package with the opportunity to earn bonuses based on performance
- Opportunity for career growth
- Five-day training program provided to all new employees

Work Hours:
Monday to Friday,
- French & German desk - 3pm to 11pm_
- Japan Desk - 12pm - 8pm_

**Salary**: RM3,500.00 - RM6,500.00 per month

**Benefits**:

- Professional development

Schedule:

- Day shift

Supplemental pay types:

- Commission pay

**Experience**:

- Customer Care Specialist: 1 year (preferred)

**Language**:

- French (required)
- German (required)
- Japanese (required)



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