Technical Program Manager

2 weeks ago

Kuala Lumpur, Malaysia 500 Global Full time

Technical Program Manager & Operations Lead

**Our Mission**

We uplift people and economies around the world through entrepreneurship.

**Who We Are**

500 Global is a venture capital firm with $2.7B in assets under management that invests in founders building fast-growing technology companies. We focus on markets where technology, innovation, and capital can unlock long-term value and drive economic growth. We work closely with key stakeholders and advise governments and corporations on how best to support entrepreneurial ecosystems so startups can thrive. 500 Global has backed over 5,000 founders representing more than 2,700 companies operating in 81 countries. We have invested in 49 companies valued at over $1 billion and 150+ companies valued at over $100 million (including private, public, and exited companies). Our 180+ team members are located in 27 countries and bring experience as entrepreneurs, investors, and operators from some of the world's leading technology companies.

Collaborates with 500 Global's stakeholders to ensure business requirements and user stories are defined, solutions are developed, and implementation plans are delivered in scope, on time, and on budget. Additionally, this role takes on the responsibility of overseeing the operational side of projects, including managing the support team, on-call duties, and assisting internal customers.

**Essential Functions**
- Schedule tasks, deadlines, and milestones, considering operational dependencies for smooth coordination throughout the project lifecycle.
- Conduct thorough requirements gathering to understand operational needs, optimizing projects accordingly to ensure work aligns with operational objectives.
- Efficiently manage roadblocks and troubleshoot issues that may disrupt operational continuity, promptly addressing them to maintain project progress and stability.
- Monitor and report project progress, focusing on operational impact and continuity, providing timely updates to stakeholders to ensure alignment and address potential disruptions proactively.
- Ensure quality assurance testing, maintaining operational integrity throughout to mitigate risks and ensure seamless implementation.
- Assume on-call responsibilities, ensuring immediate response to operational issues outside regular working hours.
- Lead and manage the support team, providing guidance and direction to maintain operational efficiency and meet customer needs, relying on automations and implementation and streamlining of processes.
- Deliver quick fixes to solve time-sensitive problems, but also contribute to the design and delivery of long-term solutions to the root-cause problem.
- Other duties as needed.

**Minimum Qualifications**
- 2 or more years of project management experience in a fast-paced high-volume environment.
- 4 or more years of operational technical support experience for internal and external customers.
- Bachelor's degree in Computer Science, Business Administration, or equivalent combination of education and experience.
- Proven skills in managing scope, budget, and timeline.
- Proven technical acumen to translate business requirements into functional solutions.
- Experience managing technical projects on a 2-week sprint cycle and/or software development.
- Experience with data / API integration projects.
- Experience with workflow projects.
- Experience with backlog management + maintenance.
- Experience managing external contractors

**Preferred Qualifications**
- Project management or related certifications (PMP, CAPM, SCRUM, etc.).
- Significant experience with a wide variety of project/work management toolsets (ex: JIRA or similar) and productivity tools (ex: Zapier or similar).
- Exposure to any/many of these platforms: Jira; Airtable; Zapier; Salesforce; AllVue / Altareturn; HubSpot; AWS; Jamf; Okta.
- Previous experience in PE, VC, or financial sectors.
- Previous experience working in a firm or with individuals specializing in marketing.
- Organizational savvy and ability to build consensus across multiple global teams.
- Experience working with (or at) startups.**Benefits**:
Health Care Plan (Medical & Dental), Group Term Life, Wellness Allowance, Paid Time Off (Vacation, Sick & Public Holidays), Training & Development

500 Global does not discriminate on the basis of race, sex, color, religion, age, national origin, marital status, disability, veteran status, genetic information, sexual orientation, gender identity, or any other reason prohibited by law in provision of employment opportunities and benefits.

500 Global collects and processes personal data in accordance with applicable data protection laws. If you are a European Job Applicant see the privacy notice for further details. If you are a California Job Applicant see the privacy notice for further details.

Job ID OIQmnhe8TKhQ

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