Technical Account Manager
7 months ago
When you join Trend, you become part of a unique and diverse global family and you get to work towards a world safe for exchanging digital information.
- ABOUT TREND MICRO
Trend Micro, a global cybersecurity leader, helps make the world safe for exchanging digital information. Fueled by decades of security expertise, global threat research, and continuous innovation, Trend Micro's cybersecurity platform protects hundreds of thousands of organizations and millions of individuals across clouds, networks, devices, and endpoints. As a leader in cloud and enterprise cybersecurity, the platform delivers a powerful range of advanced threat defense techniques optimized for environments like AWS, Microsoft, and Google, and central visibility for better, faster detection and response. With 7,000 employees across 65 countries, Trend Micro enables organizations to simplify and secure their connected world. For additional information, visit-
- POSITION OVERVIEW
The Technical Account Manager (TAM) in Malaysia is responsible for technical support for Trend Micro's family of products and managing the customers’ account for their technical and security needs.
PRIMARY RESPONSIBILITIES- Direct support to premium/key customers on technical issues-
- Account Management by providing technical updates, monthly/quarterly case reviews, threat assessment/advisories for pro-active protection, train customers on product & threat, provide notifications from corporate on enhancements/bug-fixes, customer relationship for account retention-
- Maintain technical relationships with nominated customers-
- Be a trusted threat advisor for nominated customers-
- Act as the customer’s champion within Trend Micro-
- Be available 24x7 to provide crisis support services to nominated customers-
- Manage and progress technical support cases-
- Provide assistance to nominated backup customers when other team members are absent-
- Regularly meet with clients for the purpose of relationship building-
- Participate in strategic account planning with the Trend Micro of the account team.-
- Work closely with account managers to identify sales opportunities-
- Conduct presentation to potential customers to drive growth in Premium Support Program enrolments.-
- Provide guidance, consultancy, technical support, and problem resolution to key customers/channel partners in implementation projects-
- Collaborate with internal teams to enhance customer/partner experience-
- Perform Back pre-sales role as requiresEXPERIENCE- Engineering degree or equivalent-
- Technical Certification such as TCAP, TSCE, VCP, CCNA, CCNP, CISSP, MCSE, SUN Professional or equivalent will be an advantage.-
- 4-6 years’ experience in post-sales technical support, system administration or related field.-
- Strong knowledge and understanding of security industry.-
- In-depth knowledge of multiple Operating Systems (Windows, Windows Server, LINUX, Solaris) and networking environment.-
- Good interpersonal skill and service oriented.-
- Good problem solving skills-
- Able to cope with customer demands and take challenges positively-
- Be resourceful, self-managed, energetic, friendly and have excellent communication skills-
- Strong in documentation and process methodologyTrend Micro strive to build an environment of equity and inclusion, which reflects diverse points of view. We welcome, value, promote, and celebrate diversity - the very experiences and attributes that make us who we are, including but not limited to race, ethnicity, nationality, gender, gender identification, sexual orientation, level of ability, age, religion, veteran status, socio-economic status, and political philosophy.
We embrace change, empower people, and encourage innovation. Join Trend Micro and Thrive with us.
-
Technical Account Manager
6 months ago
Kuala Lumpur, Malaysia Napier AI Full timeNapier is a new breed of financial crime compliance technology specialist. Our AI enhanced platform - Napier Continuum - transforms compliance from legal obligation to competitive edge. At Napier, our mission is to fight financial crime through automation & AI. We believe that by automating the detection and prevention of financial crime, we can make the...
-
Technical Account Manager Apac
6 months ago
Kuala Lumpur, Malaysia Mastercard Full timeOur Purpose We work to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments and businesses realize their greatest potential. Our...
-
Technical Manager
6 months ago
Kuala Lumpur, Malaysia UHY Malaysia Full time**Responsibilities**: - Read, research and interpret financial reporting and auditing standards, and develop technically sound recommendation, guidance notes and reference documents for financial reporting and auditing practices as internal reference. - Plan, manage and conduct internal training / briefing. - Performing technical administrative works in...
-
Technical Manager
6 months ago
Kuala Lumpur, Malaysia iMocha Sdn Bhd Full time**Title : Technical Manager** **Report to : General Manager** **Job Accountabilities** - Manage development team consisting of Technical Leads, Senior and Junior Software Engineers - To improve the tech team cohesiveness and to ensure teamwork, training, transition of technical stack as well as new technologies to the team - Delegate technical...
-
Tencent Cloud Technical Account Manager
3 months ago
Kuala Lumpur, Malaysia Tencent Full timeResponsibilities: About the Company Tencent is a leading global technology company focused on connecting people and developing innovative products and services that improve the quality of life of people around the world. Founded in 1998 and publicly traded on the Hong Kong Stock Exchange since 2004, Tencent offers a variety of products and services,...
-
Technical Account Manager
6 months ago
Kuala Lumpur, Malaysia f5 Full timeEverything we do centers around people. That means we obsess over how to make the lives of our customers, and their customers, better. And it means we prioritize a diverse F5 community where each individual can thrive. Role Overview: What you will do: - Project manage the installation and integration of F5 Distributed Cloud Bot Defense and other security...
-
Audit Technical
6 months ago
Kuala Lumpur, Malaysia Anradus Pte Ltd Full timeIndustry/ Organization Type: Accounting Firm (Global) - Position Title**:Audit Technical & Training Manager**: - Working Location: Central - Working Hours**:5 days, Monday - Friday (8:45 AM - 5:30 PM)**: - Salary Package**:Basic up to $ 9,000 + Performance Bonus**: - Duration: Permanent **Key Responsibilities** - Produce technical publications; update...
-
Audit Technical
7 months ago
Kuala Lumpur, Malaysia Anradus Pte Ltd Full timeIndustry/ Organization Type: Accounting Firm (Global) - Position Title**:Audit Technical & Training Manager**: - Working Location: Central - Working Hours**:5 days, Monday - Friday (8:45 AM - 5:30 PM)**: - Salary Package**:Basic up to $ 9,000 + Performance Bonus**: - Duration: Permanent **Key Responsibilities** - Produce technical publications; update...
-
Technical Account Manager
6 months ago
Kuala Lumpur, Malaysia Oracle Full timeTechnical Account Manager - MY-2300053G **Applicants are required to read, write, and speak the following languages***: English **Preferred Qualifications** - ACS TAM - An Overview The ACS TAM organization consists of diverse, highly-skilled, specialized customer service professionals with experiences in program and project management, quality assurance,...
-
General Accountant
8 months ago
Kuala Lipis, Malaysia Selinsing Gold Mine Manager Sdn Bhd Full timeJob Purpose Ensure that Accounts Payable and GL accounting processes are in line with established accounting systems, policies andprocedures, conforms to International Financial Reporting Standards (IFRS) and in full compliance with Malaysian Financial Reporting Standards (MFRS). Active involvement in the timely delivery of company financial reports,...
-
Technical Support Center Manager
6 months ago
Kuala Lumpur, Malaysia BD Full time**Job Description Summary**: We are **the makers of possible** BD is one of the largest global medical technology companies in the world. _Advancing the world of health_ is our Purpose, and it’s no small feat. It takes the imagination and passion of all of us—from design and engineering to the manufacturing and marketing of our billions of MedTech...
-
Accounting Clerk
6 months ago
Kuala Lumpur, Malaysia ALFAMELI TECHNICAL SERVICES SDN. BHD. Full timeRequirement: MIn 1 year experience in Oil & Gas industries Job Description: MAIN FUNCTIONS Supports accounting operations by filing documents, reconciling statements and maintaining data within the financial/accounting system. Processes and codes billing and payroll. Prepares and verifies financial reports. Performs general bookkeeping tasks as needed. Works...
-
Technical Project Manager
6 months ago
Kuala Lumpur, Malaysia OL Vietnam Full time**MISSION**: The Technical Project Manager manages software implementation projects and serves as a liaison between the business and technical aspects of assigned projects. **Essential Functions**: - Manages assigned IT projects to ensure adherence to budget, schedule, and scope of project. - Develops, maintains, and revises proposals for assigned projects...
-
Cae Technical Manager
3 months ago
Kuala Lumpur, Malaysia CAD-IT Consultants (Asia) Full time**About CAD-IT**: Established in Singapore in 1991, our vision is to be the preferred Industry 4.0 partner to our valued customers and a key global contributor to the successful use of innovation and technology. Our mission is to provide world-class Industry 4.0 solutions, thereby helping our customers and their supply chains achieve greater innovation,...
-
Technical Account Manager Lead, Google Cloud
6 months ago
Kuala Lumpur, Malaysia Google Full time**Minimum qualifications**: - Bachelor's degree in Computer Science, Mathematics, a related technical field, or equivalent practical experience. - 10 years of experience in a customer-facing role, communicating with stakeholders, driving customer technical implementation or programs. - Experience managing, scaling, mentoring, and running a technical team. -...
-
Audit Manager
7 months ago
Kuala Lumpur, Malaysia EPS Ventures Sdn Bhd Full time**Responsibilities**: - Plan and conduct internal training relating to professional and regulatory standards - Maintain and develop tools, templates, and resources used by the audit and assurance department in performing their engagements - Update and enforce firm’s quality management policies and procedures - Monitor operating effectiveness of the...
-
Technical Account Manager, Google Cloud Consulting
6 months ago
Kuala Lumpur, Malaysia Google Full time**Minimum qualifications**: - Bachelor’s degree or equivalent practical experience. - 8 years of experience in a technical project management or a customer-facing role. - 2 years of experience supporting customers in one of the following: cloud migration, cloud operations (e.g., launch/capacity planning, product release management), technical support,...
-
Technical Account Manager, Google Cloud Consulting
6 months ago
Kuala Lumpur, Malaysia Google Full time**Minimum qualifications**: - Bachelor’s degree or equivalent practical experience. - 8 years of experience in a technical project management or a customer-facing role. - 2 years of experience supporting customers in one of the following: cloud migration, cloud operations (e.g., launch/capacity planning, product release management), technical support,...
-
Technical Supervisor
6 months ago
Kuala Lumpur, Malaysia UHY Malaysia Full time**Responsibilities**: - Read, research and interpret financial reporting and auditing standards, and develop technically sound recommendation, guidance notes and reference documents for financial reporting and auditing practices as internal reference. - Plan, manage and conduct internal training / briefing. - Performing technical administrative works in...
-
Sales Coordinator
6 months ago
Kuala Lumpur, Malaysia Technical Avenue Full timeBase in KL/ B’worth office - Minimum SPM / Diploma in Business Administration - Knowledge of UBS accounting/stock software will be an added advantage - Able to converse in Bahasa Melayu, English and Mandarin - Strong negotiation and organising skills - High sense of responsibility and commitment